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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Svetlana
Collected on:
At a very crucial and sensitive time I was given very clear and helpful advice. Much appreciated.
A representative from Poole Alcock LLP responded to this review on 12 August, 2024:
Hi Svetlana thank you so much for this great review we really appreciate you taking the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Tamsin
Collected on:
At a time of unrest this first stop did give an element of peace . Easy and efficient . Very helpful .
A representative from Poole Alcock LLP responded to this review on 27 March, 2024:
Hi Tamsin thank you so much for your lovely review, we are happy to hear we could help in a difficult time. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Charlie
Collected on:
I have switched my coneyancing solicitor to Poole Alcock during my purchase as I was unhappy with the price and service from my previous conveyancer. Eve was very helpful to talk to and I have full confidence so far!
A representative from Poole Alcock LLP responded to this review on 18 January, 2024:
HI Charlie, thanks for choosing Poole Alcock, And Thank you for the great review.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Richard Mills
Collected on:
Everything carried out as anyone would expect. Many thanks.
A representative from Poole Alcock LLP responded to this review on 16 January, 2024:
Thank you for your kind review, Richard.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Ann-Marie
Collected on:
I phoned this company and had a speedy call back the day after. I was given sound advice and felt that my consultation was full of all the information I needed. I have decided to represent myself only because my case is unique and the authorities are on my side.
A representative from Poole Alcock LLP responded to this review on 17 November, 2023:
Hi, Ann-Marie thank you so much for your great review. We are so happy you've got all the help you needed. all the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Judith
Collected on:
I was guided through selling a house by Emily. She was there with any queries I had.
A representative from Poole Alcock LLP responded to this review on 20 November, 2023:
Thank you Judith for your kind review of Emily. We are glad we were able to guide you through the sale process. Please do come back to us should you need anything else in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Ann
Collected on:
Our business was was handled with great expert knowledge, efficiency and great respect.
A representative from Poole Alcock LLP responded to this review on 08 November, 2023:
Hi Ann, thank you so much for your lovely review. We appreciate you taking the time to leave us such great feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Child Law
Susan
Collected on:
Really positive conversation with Lisa so much so I feel I will be able to proceed with the process
A representative from Poole Alcock LLP responded to this review on 12 October, 2023:
Hi Lisa. thank you for your review and we appreciated you taking time to do this.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
James L
Collected on:
This review is for a different branch.
Liz acted on a property refinance of recently and the whole experience was a pleasure. She acts with speed, efficiency and a clarity that is rare with many solicitors. I recommend her without reservation for any mortgage work.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Anonymous HD
Collected on:
This review is for a different branch.
Called atleast 25 conveyancers today and finally fell upon your firm and the kind and helpful Eve picked up and answered what we were looking for, all previous agents had a mellow tone and didn’t seem interested , were either too slow or too busy giving us no potential estimates with confidence.
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Matter Type:
Settlement Agreements
marie
Collected on:
Poole Alcock are brilliant solicitors being very professional and very friendly at the same time.
I would highly recommend them.
A representative from Poole Alcock LLP responded to this review on 07 December, 2023:
Hi Marie. thank you so much for your great review. Its very much appreciated.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
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Matter Type:
Residential Conveyancing
James
Collected on:
Thank you James Williams and Team for ensuring a swift and easy buying process. Always recommend.
A representative from Poole Alcock LLP responded to this review on 04 September, 2024:
Hi thank you for the lovely review and its great to hear you would recommend us in the future, all the best.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
