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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
I was given very clear advice and just what I was looking for. Many thanks Jane.
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Ahmad
Collected on:
Tim is an excellent and experienced partner level solicitor in field of family law. He has vast knowledge of family law be it children issues social services or anything else. Very compasionate and professional. Highly recomended.
A representative from Poole Alcock LLP responded to this review on 28 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Monaco
Collected on:
Had an urgent matter to attend to, the firm and the assigned solicitor did not care about the urgency. Very difficult to get hold of them even as a client. Total shambles. Solicitor was also conducting the discussions with a defeatist mentality. Also lacked knowledge of the correct court applications, did not give sound advice (or any advice), was just waiting for me to lead with instructions
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Annulment
Paul
Collected on:
Felt good and more confident after the telephone conversation and my gut told me I need them to take my case
A representative from Poole Alcock LLP responded to this review on 25 April, 2024:
Hi Paul what a lovely review and so happy to hear we have given you confidence. We are really appreciative of this great feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Phil
Collected on:
Good firm to use for all services dealing with separate issues for myself, all excellent.
A representative from Poole Alcock LLP responded to this review on 25 March, 2024:
Hi Phil thank you so much for your kind review, we hope to work with you in the future, All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
E
Collected on:
Tim was really friendly, straight forward and reassuring with his advice. I couldn’t have asked for anything better and I feel confident that if needs be then Tim will be a great representative.
A representative from Poole Alcock LLP responded to this review on 25 March, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Sharon
Collected on:
I conacted Poole Alcock to discuss specific requirements and was very happy with advice and guidance given by Eve who was friendly and understanding. Everything was explained in clear language.
A representative from Poole Alcock LLP responded to this review on 20 March, 2024:
Hi Sharon thank you so much for your lovely review, we hope to work with you again in the future, all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Tony Seville
Collected on:
I contacted these with a settlement agreement, from start to finish they was fantastic, friendly polite and professional all the way, highly recommended.
A representative from Poole Alcock LLP responded to this review on 22 January, 2024:
Hi Tony thank you for the lovely review. We are really grateful for your great feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Letah
Collected on:
Rose was very informative and friendly. She put my mind at ease.
A representative from Poole Alcock LLP responded to this review on 13 December, 2023:
Hi thank you for the lovely review and thank you for taking the time to leave such great feedback its very much appreciated,
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Child Law
Vandana
Collected on:
I found Chole helpful and experienced. I am still in process of Divorce. I am happy to have Chole as my solicitor to guide me.She is knowledgeable , approachable and supportive.
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
I am so happy Chloe can support you at this difficult time. And for taking the time to do this review.
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Matter Type:
Residential Conveyancing
Natasha
Collected on:
Kate Heath at Poole Alcock stepped in and took over the purchase of our house after our previous solicitor we’re dragging their feet. Kate got us over the line in no time at all; would highly recommend.
Great service, excellent communication and gets the job done. 5/5 will definitely be using the team again when it comes time to sell.
A representative from Poole Alcock LLP responded to this review on 27 November, 2023:
Hi Natasha. thanks for your great review. Kate and her team are amazing!!! All the best in your new home.
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Matter Type:
Divorce
G
Collected on:
The team at Poole Alcock have shown a high degree of professional with my case. Lisa Ball has shown a very strong interest and determination to succeed and giving 5 stars is a bit of an insult, as it should be 10 stars, plus.
A representative from Poole Alcock LLP responded to this review on 03 May, 2023:
Thank you so much for your review. We shall ensure to pass on your comments to Lisa.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
