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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Appreciated follow up calls and emails. Dealt with matters efficiently and quickly.
A representative from Poole Alcock LLP responded to this review on 16 January, 2025:
Thank you for your positive review, we are glad Chloe was able to help you. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
This review is for a different branch.
We found this to be a first class service.
The solicitor was friendly, Welcoming, approachable and knowledgeable. We had honest, straightforward advice. I was able to speak with him directly by telephone if a had a query. He was always professional and thorough.
Any paperwork was received within 2/3 days for our consideration. He was honest about costs from the start; a pleasure to deal with.
We would recommend and would use again.
Thank you for making this an easy and smooth process.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Litigation Law
Tim
Collected on:
This review is for a different branch.
Would definitely use the firm again. I found the communication to be consistent and reliable throughout.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Bernadette Cladley
Collected on:
This review is for a different branch.
I needed to make a will and was a bit apprehensive before contacting Poole Alcock.
However I should not have worried because Ellie put me at my ease and was very professional.
I really enjoyed meeting her and also trainee solicitor Daisy. They looked after me very well.
Thank you.
A representative from Poole Alcock LLP responded to this review on 31 January, 2025:
Thank you for your 5 star review Bernadette. We are so pleased you had such a positive experience with Poole Alcock and that Ellie was able to make you feel at ease. We look forward to working with you again.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Felicity Hunt
Collected on:
This review is for a different branch.
I was very pleased with everything. Ellie was very helpful and friendly. I would recommend to others.
A representative from Poole Alcock LLP responded to this review on 31 January, 2025:
Thank you Felicity for your positive feedback. We are thrilled that Ellie was able to assist you and look forward to working with you again in the future. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
B Goward
Collected on:
This review is for a different branch.
We have used Kate and her team for our past 2 house moves. Fantastic to see that the service is still performing in line with our previous experiences. Quotes generated within minutes of submitting online, with clear breakdown of all costs. Callback within 1 hour of instructing the team following acceptance of our quotes. Eve is a true professional, friendly and efficient, ensuring all information was correct and ready to proceed. Looking forward to working with the team again, thank you!
A representative from Poole Alcock LLP responded to this review on 31 January, 2025:
Thank you for your positive feedback, we are happy that Kate and Eve were able to help you and we look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
Martin McCormack
Collected on:
This review is for a different branch.
My Employment Matter was expertly explained and instructions were easily understood. My solicitor was extremely knowledgable and the practice was supportive of my situation. Timelines were met and my situation was resolved without delay. Communication was timely with clear updates along the way.
I would absolutely recommend this practice for advice and support on Employment Matters.
A representative from Poole Alcock LLP responded to this review on 31 January, 2025:
Thank you for your positive review Martin. We are delighted that you had such a positive experience with Poole Alcock and that you felt supported throughout. We look forward to working with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
UK Employment Laws
Bob
Collected on:
This review is for a different branch.
The process was fast, efficient and hassle-free, with an impressively high level of professionalism. Many thanks to Dan and his associates for a very transparent and smooth process.
A representative from Poole Alcock LLP responded to this review on 31 January, 2025:
Thank you Bob for your positive review. We are very happy that your experience was so positive with Dan and his team and that we were able to help you in this matter. We look forward to working with you again in the future, very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
I found my call with Erin to be helpful and informative.
A representative from Poole Alcock LLP responded to this review on 30 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Jane was very helpful and talked me through the whole process in a way I could understand and digest.
A representative from Poole Alcock LLP responded to this review on 30 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Julie
Collected on:
The team were all very helpful and courteous when I had any questions.
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Matter Type:
Residential Conveyancing
Rudi
Collected on:
As a first time property buyer, I had my fair share of silly questions to ask. James and his team responded to all of my queries in a timely fashion and offered valuable advice where needed.
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Matter Type:
Residential Conveyancing
Hansong
Collected on:
Great service. The up chain was a bit slow in progressing, but James’ team made sure everything goes smoothly.
A representative from Poole Alcock LLP responded to this review on 22 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Aaron
Collected on:
Good with my friend problem 👍👍👍👍
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Really friendly and professional service. Made first time buying an easy experience
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
