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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
I had my first call with jane and it went very well and she talked me through all of my options. Thanks Jane and I will be in touch.
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
Hello thank you for this lovely review we are glad we could help. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Stephanie
Collected on:
Great advice was given definitely left with peace of mind, thank you
A representative from Poole Alcock LLP responded to this review on 20 August, 2024:
Hi Stephanie we are so happy you left with peace of mind, We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Miles
Collected on:
Found them very helpful. They kept me informed every step of the way.
A representative from Poole Alcock LLP responded to this review on 05 July, 2024:
Hi Miles thank you very much for this great review, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Disputed Trusts
Anonymous
Collected on:
Auntie believed everything had been sorted in her will years before her death with her old solicitors. After her death, tracing of Bonds, money and shares would not have been possible without the expert support and guidance of Poole Alcock Solicitors. The immense patience they showed me when I asked questions to them might have been trivial, but to me seemed important.
Thank you Poole Alcock Solicitors.
A representative from Poole Alcock LLP responded to this review on 03 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Louisa
Collected on:
Jane made me feel comfortable and at ease. She was knowledgeable about the next steps I would need to take and also gave me a full overview of the process ahead of me.
I felt reassured that Jane would be able to help and guide me through this distressing time.
The only tiny hitch wadthe sound quality of the call could have been clearer.
A representative from Poole Alcock LLP responded to this review on 02 April, 2024:
Hi Louisa thank you so much for your great review, we really do appreciate you taking the time to leave such lovely feedback. All the best for the future and we hope to work with you again should you need us.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Transfers of equity
Michelle
Collected on:
Sam was professional, caring, understanding and patient. Also reassuring at times when I was stressing. Thank You Sam and the Kate Heath Team
A representative from Poole Alcock LLP responded to this review on 25 March, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Emma Whalley
Collected on:
I cannot fault my experience with Poole Alcock at all. The commitment from my solicitor was next level. She was always available discuss my case when needed and I couldn't have asked for anything more than the service that she provided.
A representative from Poole Alcock LLP responded to this review on 18 March, 2024:
Hi Emma thank you so much for this amazing review. We are so pleased you had a great experience with us here at Poole Alcock. We hope to work with you again in the future. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
My contractual agreement was expertly and speedily approved by Poole Alcock in such a professional manner . Highly recommend this company for any contractual issues.
A representative from Poole Alcock LLP responded to this review on 10 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Brigitte
Collected on:
Great experience using Poole Alcock, very professional and speedy service.
A representative from Poole Alcock LLP responded to this review on 05 January, 2024:
Hi thank you so much for your great review and for taking the time to leave such lovely feedback its very much appreciated.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Sheila Brown
Collected on:
I was very pleased with the service at Poole Alcock. The 2 solicitors, which I saw were very professional and made me feel very comfortable about the decisions I was making.
Many thanks for everything.
A representative from Poole Alcock LLP responded to this review on 21 December, 2023:
Hi sheila. thank you so much for the lovely review, We are happy to hear we made you fell at ease and happy with our services.
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Matter Type:
Residential Conveyancing
Adelina
Collected on:
Thank you very much for helping me through what at times has been a frustrating process. I was pleased to have Victoria and her team working on my behalf. You proved to be a great team and I will definitely use your services in the future. Thank you
A representative from Poole Alcock LLP responded to this review on 26 June, 2024:
hello Adelina we are thrilled to hear you would work with Poole Alcock again the the future. Thank you so much for the lovely review. all the best.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
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Matter Type:
Residential Conveyancing
James
Collected on:
Thank you James Williams and Team for ensuring a swift and easy buying process. Always recommend.
A representative from Poole Alcock LLP responded to this review on 04 September, 2024:
Hi thank you for the lovely review and its great to hear you would recommend us in the future, all the best.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
