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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
I understand the process a lot more now having spoken with Erin
A representative from Poole Alcock LLP responded to this review on 23 December, 2024:
Thankyou for your review. We are glad Erin was able to make things clear for you. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Diane
Collected on:
The information provided was clear and communicated well! It was profession and easy to understand! I felt listened to! She was obviously very knowledgable in her field!
A representative from Poole Alcock LLP responded to this review on 08 July, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Shannon
Collected on:
Daisy was great. Very helpful and supportive and non judgemental.
A representative from Poole Alcock LLP responded to this review on 25 June, 2024:
Hi Shannon thank you very much for this lovely review, we hope to work with you again in the future and we wish you all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Chirag
Collected on:
Efficient and assuring throughout the process. Easy to communicate with Chloe and the conveyancing team.
A representative from Poole Alcock LLP responded to this review on 11 June, 2024:
Hi Chirag thank you so much for the really lovely review, all the beat for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
Anonymous
Collected on:
Highly recommend this firm, death with my redundancy efficiently, quickly and were incredibly friendly.
A representative from Poole Alcock LLP responded to this review on 06 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Received and efficient, professional and friendly service which met our requirements for revision of wills and preparation of lasting power of attorney, would recommend.
A representative from Poole Alcock LLP responded to this review on 04 June, 2024:
Hi thank you for your lovely review and great feedback, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce Mediation
Karlos
Collected on:
Excellent legal advice. Took time to listen to my problems before explaining to me what I had to do.
A representative from Poole Alcock LLP responded to this review on 02 May, 2024:
Hi Karlos thank you so much for this great review and for taking the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Anonymous
Collected on:
My case was handled by Tim Edgeley and Sabirah Ali. Not only were they thoughtful and considerate, they also kept me informed at every step of the process. I felt answered and taken care of as a client, which exactly what you want to be when dealing with family court. Thank you Tim & Sabirah!
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi thank you for your great review, We really are grateful that you have taken the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Richard Sutton
Collected on:
We needed to update our wills and found Charles excellent.
He was knowledgeable and trustworthy, and gave sound and easy advice to follow.
A representative from Poole Alcock LLP responded to this review on 08 February, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
Peter Lunn
Collected on:
I can not say enough about the quality and service offered, from my first point of contact with Kellie, to speaking to Jamie the Solicitor, I was treated politely and professionally, I was kept up to date at all points of change, advised realistically and without the usual legalese you get from some solicitors. My case was dealt with swiftly, taking account of my available budget, but this didn’t affect the service I received, all round 100% great service, can’t recommend enough. Great company and service from all concerned.
A representative from Poole Alcock LLP responded to this review on 15 December, 2023:
Hi Peter we really appreciate your great feedback and your lovely review. All the best.
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Matter Type:
Residential Conveyancing
Paul
Collected on:
From the beginning it was a great service, Chloe and her team dealt with the conveyance efficiently and professionally. I was kept up to date all the way and the information was clear to understand and I felt I was in great hands.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi Paul, thank you for your lovely review and we hope to work with you again in the future.
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Matter Type:
Residential Conveyancing
Astra
Collected on:
Communication was good throughout, the fixed fee worked out well, my help to buy bonus was claimed for promptly.
A representative from Poole Alcock LLP responded to this review on 08 November, 2023:
Hi Astra, thank you so much for your lovely review. And good luck in your home.
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Aaron
Collected on:
Good with my friend problem 👍👍👍👍
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Mark
Collected on:
Absolute rip off and when you call up no one answers only interested in taking your money
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Really friendly and professional service. Made first time buying an easy experience
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
