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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Iain
Collected on:
Ellie and Emily were lovely to deal with.
Our main issue was how long they took to answer emails, which could sometimes be days.
A representative from Poole Alcock LLP responded to this review on 06 September, 2024:
Thank you for your review, Iain, and for your feedback, which we will share with the team.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Lasting power of attorney
Anonymous
Collected on:
Everything was explained to me in great detail and if I any questions they were answered to my satisfaction, I was kept in the loop all the way thorough the process.
A representative from Poole Alcock LLP responded to this review on 06 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
John
Collected on:
Perfectly happy with support and outcome
A representative from Poole Alcock LLP responded to this review on 30 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Remortgaging
Anonymous
Collected on:
Excellent communication and very efficient with dealing with our remortgage. Thank you!
A representative from Poole Alcock LLP responded to this review on 03 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Libby
Collected on:
I had a free initial consultation with Chloe who immediately put my mind at rest about starting legal proceedings for divorce. She listened to my story and was empathic. She immediately helped me to see that there are ways out of what I believed was an impossible situation. Her knowledge of the law and the way she explained my various options for proceeding were clear and easy to understand. Even after one call I feel confident that I will now get through this extremely difficult time and have confidence in Chloe to guide me through.
A representative from Poole Alcock LLP responded to this review on 26 March, 2024:
Hi Chloe. thank you so much for your amazing comments and lovely review. All the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
anonymous
Collected on:
I chose P&A because they were my 1st choice in the 1990s when I purchased my 1st house and I could think of no reason why I should use a different legal company.
Due to my own circumstances Jack informed me that my inheritance tax threshold was higher that I thought which is peace of mind to know what I leave for my Sons wont be taxed.
Brilliant service thanks to all at P&A
A representative from Poole Alcock LLP responded to this review on 06 March, 2024:
Hi its so great to hear you are a returning Client and we have put your mind at ease. All the best for the future.
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Matter Type:
Domestic Abuse
Casey
Collected on:
Rose was extremely helpful and supportive in her handling of my Family Law matter. From day one, Rose provided clear, helpful and pragmatic information and advice at every step of the process.
Her approach is confident and fearless and she is exactly the kind of person you want in your corner.
I could not think of a better solicitor to represent me throughout this difficult time and am extremely grateful for all her work and support.
A representative from Poole Alcock LLP responded to this review on 25 January, 2024:
Hi Casey. what a fab review. Rose is amazing and we will pass on the great feedback. Thanks again!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Angela Grace
Collected on:
Excellent clear advice with realistic and sensible solutions.
A representative from Poole Alcock LLP responded to this review on 11 January, 2024:
Hi Angela thank you so much for your great review and for leaving such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Sithokozile
Collected on:
Given clear information and given options on how to deal with the issue. Advised to go to court and apply for a letter to carry when travelling in future.
A representative from Poole Alcock LLP responded to this review on 08 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Lynn Heyes
Collected on:
Extremely professional, knowledgeable and friendly service throughout. Listened to our needs and concerns, gave clear and easy to understand advice. Didn't feel rushed as always very patient and rephrased things if we didn't fully understand. Absolutely recommend!!!
A representative from Poole Alcock LLP responded to this review on 03 January, 2024:
Hi Lynn thanks so much for your lovely review. We appreciate you taking the time to leave such great feedback.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
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Matter Type:
Residential Conveyancing
James
Collected on:
Thank you James Williams and Team for ensuring a swift and easy buying process. Always recommend.
A representative from Poole Alcock LLP responded to this review on 04 September, 2024:
Hi thank you for the lovely review and its great to hear you would recommend us in the future, all the best.
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Matter Type:
Residential Conveyancing
Richard
Collected on:
James and his team were extremely responsive and supportive throughout a difficult purchase. They really helped to push things along, and were more than happy to take the time to explain what was happening.
I really valued the thoroughness and transparency - fully recommend!
A representative from Poole Alcock LLP responded to this review on 21 August, 2024:
Hello Richard thank you so much for your lovely review we really are grateful for this great feedback about James and the team. we hope to work with you again in the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
