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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Sensible and direct approach
A representative from Poole Alcock LLP responded to this review on 06 September, 2024:
Thank you for your review
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Lea
Collected on:
Sabirah was the first solicitor I spoke to who used really validating language with suggesting solutions and ways of approaching the situation I am in. She is very friendly and had alot of empathy.
A representative from Poole Alcock LLP responded to this review on 13 August, 2024:
Hello Lea thank you so much for your lovely review we are so glad we could help you and we hope to work with you again in the future, all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
David
Collected on:
Very happy with everything, Verity was very friendly and professional. Julie on reception always makes time for me when I come in and I enjoying chatting with her.
A representative from Poole Alcock LLP responded to this review on 27 March, 2024:
Hi David thank you so much for this lovely review. We love a coffee and a chat with our Clients when they pop in to see us. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Tim
Collected on:
Very friendly staff, value for money.
A representative from Poole Alcock LLP responded to this review on 04 March, 2024:
Hi Tim thank you so much for the great review. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Richard
Collected on:
I found the team at Poole Alcock very professional and competent, they delivered a first class service
A representative from Poole Alcock LLP responded to this review on 04 March, 2024:
Hi Richard thank you so much for your review and we hope to work with you again in the future, all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Shweta AHLUWALIA
Collected on:
Transparent and effective communication
A representative from Poole Alcock LLP responded to this review on 17 January, 2024:
Hi thank you so much for your great review, Its very much appreciated.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
E Mather
Collected on:
Great solicitor, great staff
A representative from Poole Alcock LLP responded to this review on 12 December, 2023:
Hi thank you for your lovely review. We hope to work with you again in the future should you need us.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Sophie
Collected on:
Thank you for the initial information given during the phonecall about my upcoming divorce. They were kind and patient when faced with a traumatic life change.
A representative from Poole Alcock LLP responded to this review on 17 November, 2023:
Hi, Sophie thank you so much for your lovely review. We are so glad we could help you during a difficult time. Thank you again for your amazing feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Lisa
Collected on:
Very easy to deal with and everything was explained along the journey with great communication
A representative from Poole Alcock LLP responded to this review on 07 November, 2023:
Hi Lisa, thank you for a great review. Its so nice when we get lovely feed back from happy Clients :)
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Tenant Eviction
Zak
Collected on:
We had a very good experience with Poole Alcock. The information that was sent to us was clear and easy to understand. Any questions we had were answered and the team were always happy to help. It was very easy to know what documents we needed to sign and where we needed to sign. This was our first time completing this process and Poole Alcock made this a very easy experience for us.
A representative from Poole Alcock LLP responded to this review on 20 September, 2023:
We are thrilled to hear that Kate Heath and her team were able to guide you through the purchase of your first home. Congratulations Zak!
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Matter Type:
Residential Conveyancing
Alex
Collected on:
Thanks to Amelia, Daisy and Katie for explaining to me at each step of the process and for answering all of my million questions!
Thanks also to Mandy for always taking my calls and asking how I was.
A representative from Poole Alcock LLP responded to this review on 06 July, 2023:
We are so pleased to have been able to help you through your conveyancing experience, Alex. We shall ensure to pass your great comments on to the teams. Thank you for taking the time to share your experience.
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Matter Type:
Divorce
Pat
Collected on:
I have had Poole Alcock Solicitors in Congleton handle my rather complicated
, time consuming and consequently rather expensive divorce .
I am now very happy with the eventual outcome and can not praise my family Solicitor, Lisa Ball and her team enough for their professional care and support during a rather stressful and difficult time .
The finance team have also been most helpful and supportive .
I will confidently be using the firm again for a property transfer and my will .
A representative from Poole Alcock LLP responded to this review on 05 May, 2022:
Thank you for taking the time to leave this review Pat. I am pleased to hear that Lisa was able to provide you with the excellent service that you deserve.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
