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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
All Helen's advice has been great.
A representative from Poole Alcock LLP responded to this review on 26 March, 2025:
We are delighted that Helen has been able to help and offer great advice to you. Thank you for your positive feedback and review. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
We had an excellent experience with Charles. He was professional, efficient and handled our requests with expertise. His communication was clear and timely. We feel extremely confident in the abilities of this firm and would highly recommend their services.
A representative from Poole Alcock LLP responded to this review on 25 March, 2025:
Thank you so much for the excellent 5 star review and for choosing Poole Alcock, we are very grateful for the valuable feedback and the time you took in completing the questionnaire. We are absolutely delighted that you enjoyed your experience with us and will recommend us and use Poole Alcock again. We will pass your kind words onto Charles and we look forward to working with you again. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Patient and supportive, I though I was just going to get the facts but I feel I have been listed to and understood. Made a bad situation feel not as bad as I thought it was going to be. Very thoughtful and understanding.
A representative from Poole Alcock LLP responded to this review on 20 March, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Child Custody
Craig
Collected on:
I had a very positive experience dealing with Poole Alcock. Sabirah Ali was my solicitor. She dealt with my case with care and attention and understood the full detail of the case. Sabirah took the time to talk me through complicate parts of the process until I fully understood everything. A fair outcome was achieved and if I have any future issue related to family law Sabirah will be the first person i would discuss it with. Thank you. Craig Williams.
A representative from Poole Alcock LLP responded to this review on 24 February, 2025:
Thank you for leaving a 5 star review Craig. We are thrilled that we have been able to help you with your family matter and that the process was explained to you so that you understood everything. Please do not hesitate to get in touch if we can be of any further help.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Karen
Collected on:
Charles was very helpful from the outset. He provided clear guidance and a commentary of our meeting which was helpful. Communication was clear and prompt, especially in view of the Christmas period. We were happy with the service, thank you.
A representative from Poole Alcock LLP responded to this review on 15 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Settlement Agreements
A
Collected on:
Fantastic support for settlement agreement given the speedy advice needed, much appreciated and would highly recommend given the clear and helpful advice.
A representative from Poole Alcock LLP responded to this review on 23 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Put my mind at rest - explained in simple terms, reassuring.
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
Hello thank you for this lovely review, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Margaret
Collected on:
I was Dealt with efficiently and good advice given.
A representative from Poole Alcock LLP responded to this review on 04 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Poole Alcock in Crewe were very helpful, knowledgeable and professional especially Mr C Smalley and his Receptionist
A representative from Poole Alcock LLP responded to this review on 02 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Kenneth
Collected on:
Everyone from reception to completion was very professional and helpful.
A representative from Poole Alcock LLP responded to this review on 21 August, 2024:
Hi Kenneth thank you so much for this great review we really appreciate such lovely feedback and we hope to work with you again in the future.
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Matter Type:
Family law
Parim
Collected on:
The best service i ever had! Highly recommended!
A representative from Poole Alcock LLP responded to this review on 20 March, 2025:
Hi Parim - thank you so much for the great feedback it has made our day ! We are delighted that you will recommend us and that it has been the best service you have ever had. We appreciate you taking the time to complete the questionnaire and hope to work with you again. Very best wishes moving forward.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
New home purchases and sales
Irene
Collected on:
Emily brown and Ellie were absolute stars they helped me so much and were always there to reassure me if I needed it I’d definitely recommend them both Poolealcock are lucky to have them in there team
A representative from Poole Alcock LLP responded to this review on 29 April, 2024:
Hi Irene thank you so much for your amazing review, they are such an great team ! We hope to work with you again in the future,
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Matter Type:
Residential Conveyancing
Peter
Collected on:
Only spoke to them on the phone. They were as helpful as they could have been.
A representative from Poole Alcock LLP responded to this review on 08 February, 2024:
Hi Peter thanks so much for leaving your review, We appreciate your positive feedback.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
