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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
M Hewson
Collected on:
This review is for a different branch.
5 Stars
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
We are happy that you enjoyed your experience with us and appreciate the 5 star review. We look forward to working with you again.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Melanie Taylor
Collected on:
This review is for a different branch.
I would return to use the service of Poole Alcock Solicitors.
Their service has been exemplary, Charles Smalley is friendly and informative and I would highly recommend.
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
Thank you so much Melanie for the wonderful review and the 5 stars. We are delighted that you have had such a positive experience with Poole Alcock and you will highly recommend. We will pass your very kind words onto Charles. Very best wishes for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Straight talking - very professional - knowledgeable and feel would come out winning.
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
Thank you for the excellent 5 star review, we are delighted that Tim has been able to help and appreciate your feedback. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
I found the service very professional and efficient. Beth was clear, straight to the point and easy to understand, whilst being sensitive to the subject.
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
Thank you very much for completing the questionnaire and for the excellent feedback and 5 stars. We are delighted that Beth has been able to help and look forward to working with you in the future. Very best wishes.
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John
Collected on:
This review is for a different branch.
As executor to the above estate I engaged Poole Alcock to act on my behalf. I had already had considerable help from Charles Smalley in dealing with David's legal and financial affairs and thought him ideal to finalise what was a financially large and complex matter. David had been suffering from Alzheimer's which also raised extra complications. I was very happy with the professional service I received throughout.
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
Thank you so much John for taking the time to complete the questionnaire and for the excellent review. We are delighted that Charles has been able to assist you in this matter which you mention was complex and had additional complications. Please do not hesitate to get in touch if you should need any further advice.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Corinna Robey
Collected on:
This review is for a different branch.
Georgina was professional, friendly and informative.
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
Thank you for your valuable feedback Corinna, we are happy that Georgina has been able to help you with this matter and look forward to working with you again in the future. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Cohabitation and Unmarried Relationships
Kiera Pepper
Collected on:
This review is for a different branch.
I am so grateful for the service I have received from Poole Alcock LLP as a whole, but also more specifically from Rachel Day. Rachel and the team have been extremely supportive and helpful. Correspondence was always extremely detailed and answered all my concerns. The team put my mind at ease and ensured I knew what I was entitled to when I was going through a stressful and unnerving time. I would not be in the position I am in now without the expert advice I received from Poole Alcock LLP. Very happy the service.
A representative from Poole Alcock LLP responded to this review on 26 March, 2025:
Good Morning Kiera. Thank you so much for the excellent review and for choosing Poole Alcock it has made our day. We are over the moon that you have had such a positive experience with us and that Rachael and her team were able to help and offer a solution to the problems you have been facing during such a difficult time. Please do not hesitate to get in touch with us if we can help any further. Very best wishes moving forward.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Absolutely perfect. Just what I was looking for.
A representative from Poole Alcock LLP responded to this review on 26 March, 2025:
Thank you for taking the time to give us a 5 star review, we really appreciate your lovely feedback. If we can be of any further help please get in touch.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
All Helen's advice has been great.
A representative from Poole Alcock LLP responded to this review on 26 March, 2025:
We are delighted that Helen has been able to help and offer great advice to you. Thank you for your positive feedback and review. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Beth was very easy to understand, to the point and professional. Thank you.
A representative from Poole Alcock LLP responded to this review on 26 March, 2025:
We really appreciate you taking the time to complete the questionnaire, and for giving us such an excellent 5 star review and feedback. We are very happy that Beth has been able to help you. Very best wishes moving forward.
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Karthick
Collected on:
The Poole team handled the matter swiftly, well detail and professionally. Meeting was organised by remotely and all the information was explained clearly by the case handler.
Great Service !
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Matter Type:
Residential Conveyancing
Chloe
Collected on:
My experience with Poole Alcock was super. I received updates when needed and Emily was great at calling to provide updates when best suited me. Although the process overall was long, I was confident that our best interests were taken into consideration and that thorough enquiries were being made, and I was updated throughout the process on the next steps.
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Matter Type:
Family law
Parim
Collected on:
The best service i ever had! Highly recommended!
A representative from Poole Alcock LLP responded to this review on 20 March, 2025:
Hi Parim - thank you so much for the great feedback it has made our day ! We are delighted that you will recommend us and that it has been the best service you have ever had. We appreciate you taking the time to complete the questionnaire and hope to work with you again. Very best wishes moving forward.
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dean
Collected on:
I found the advice I was given by Poole Alcock Solicitors was very informative and helpful. I appreciate the time you took to answer my questions, thank you.
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J
Collected on:
Initial conference- prompt, professional and very helpful. Thank you
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
