Poole Alcock LLP

01260 275337

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
Riverside
Mountbatten Way
Congleton
Cheshire
CW12 1DY
01260 275337
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Burgis

Chloe Heath

Lisa Ball

Elinor Hind

Daniel Brooks

Chloe Podmore

Irini Shouman

Cheryl Cooper

Legal Executive - Divorce & Family Law

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

(0)

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 11%

About Right 88%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 54

2nd / 4604

Company & Commercial

1st / 53

6th / 4376

Housing & Property

1st / 56

2nd / 4248

Family Law

1st / 51

1st / 3847

Wills, Trusts & Probate

1st / 50

4th / 3502

Commercial Property

1st / 35

5th / 3321

Employment

1st / 39

1st / 3110

Regulations

1st / 21

3rd / 2571

Personal Injury

1st / 2

49th / 2376

Crime/ Criminal Defence

1st / 26

33rd / 2110

Money & Tax

1st / 25

9th / 1844

IT & Intellectual Property

1st / 14

3rd / 1056

Dispute Resolution

1st / 3

6th / 1031

Welfare & Benefits

1st / 12

9th / 820

Agriculture

1st / 15

6th / 595

Construction

1st / 8

4th / 580

Charities

1st / 11

3rd / 566

Driving offences

1st / 2

19th / 360

Education

1st / 5

7th / 263

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2460
Very Good

112
Average

2
Poor

8
Awful

35

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Family Law

Verified review

Matter Type:

Marriage and civil partnerships

Dr. G Russell

January 25, 2025

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Above and beyond expectations

After five years in the USA building my career, I happily remarried. While paying child support in accordance with my UK divorce agreement, I began receiving unexpected demands from the US Child Support Agency. The US agency was unable to assist and, in fact, started pursuing an inappropriate claim. Feeling trapped, I located my Poole Alcock divorce paperwork, and arranged a consultation with Helen Stoller. Despite the challenging time zone differences, she swiftly and effectively addressed the situation, preventing it from escalating further. I will not hesitate to use her services again and highly recommend her expertise. She is a valuable asset to Poole Alcock Solicitors.

Lawyer named in this review:
Helen Stoller

Helen Stoller

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Consumer

Verified review

Matter Type:

Litigation - Breach of contract

Abdul Batem

December 16, 2024

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Honest and clear advice!

Really impressed with the initial advice from Dan which was clear, honest and really well explained. Would definitely not hesitate to return to the firm.

Lawyer named in this review:
Daniel Brooks

Daniel Brooks

A representative from Poole Alcock LLP responded to this review on 17 December, 2024:

Thankyou, Abdul, for the positive feedback. We are thrilled Dan was able to help you. And we wish you the best for the future.

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Consumer

Verified review

Matter Type:

Litigation Law

Anonymous

December 10, 2024

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Very informative, fair and honest!

Dan was really helpful and answered all of my initial questions fairly and honestly.

Lawyer named in this review:
Daniel Brooks

Daniel Brooks

A representative from Poole Alcock LLP responded to this review on 10 December, 2024:

Thank you for taking the time to leave this review for Dan. It is very much appreciated!

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Christian

December 09, 2024

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The solicitor who billed but who was never available

No replies to my emails and no answer to telephone calls, on one occasion I had to contact Poole Alcock general enquires phone number so they could pass on a message to her to contact me whilst I was a paying client. There were missed attachments from emails I had to chase and poor grammar when I received emails back. She also missed exchange dates from the other party, her response was it was just a purposed date. Eventually I had enough and emailed Chloe stating I no longer wished to work with her, to which I had no response. I followed up 2 days later, again no response. To my shock Chloe then sent the party I was dealing with my full financial records. This fully exposed me and next solicitor who would be replacing Chloe. Her response to this was I had to understand she is busy with other clients. She was great at the start, but when a contract had been signed and billing began the service fell off a cliff.

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Consumer

Verified review

Matter Type:

Litigation - Property litigation claims

DAVID

November 28, 2024

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Collected on:

Everything was clearly explained

I would definitely return to the firm and would recommend to others.

A representative from Poole Alcock LLP responded to this review on 02 December, 2024:

Thank you for your review, David. We look forward to working with you in the future, should the need arise.

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Consumer

Verified review

Matter Type:

Dispute resolution - civil mediation

Geoff

November 28, 2024

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Very impressed

Great initial advice, although I was able to resolve my issue without the need to instruct, I wouldn't hesitate to use Dan / the firm again.

Lawyer named in this review:
Daniel Brooks

Daniel Brooks

A representative from Poole Alcock LLP responded to this review on 02 December, 2024:

Thank you for taking the time to leave this lovely review for Dan, Geoff. All the best for the future.

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Consumer

Verified review

Matter Type:

Litigation - Breach of contract

Martin

November 28, 2024

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Really happy with initial advice!

Would definitely return in the future.

Lawyer named in this review:
Daniel Brooks

Daniel Brooks

A representative from Poole Alcock LLP responded to this review on 02 December, 2024:

Thank you Martin. We appreciate the time taken to leave Dan this positive review. Please let us know if we can be of any further assistance. Many thanks

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Family Law

Verified review

Matter Type:

Divorce

Emma Morley

November 15, 2024

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Collected on:

Divorce

I found Chloe Podmore to be an excellent solicitor. She is efficient, knowledgeable and always willing and able to explain things clearly. I have felt supported throughout the divorce process

Lawyer named in this review:
Chloe Podmore

Chloe Podmore

A representative from Poole Alcock LLP responded to this review on 18 November, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Company & Commercial

Verified review

Matter Type:

Commercial Litigation Matters

Mark

October 29, 2024

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Exactly what I was looking for!

Using a local firm was important for me, so that I could receive face to face guidance. Dan was excellent, provided exactly what I needed and I wouldn't hesitate to use the firm again.

Lawyer named in this review:
Daniel Brooks

Daniel Brooks

A representative from Poole Alcock LLP responded to this review on 30 October, 2024:

Hi Mark thank you so much for your great review we are thrilled to hear you would use Poole Alcock again in the future. All the best Mark.

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Family Law

Verified review

Matter Type:

Divorce

Anonymous

October 15, 2024

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Collected on:

Professional and thorough

I cannot recommend Helen Stoller highly enough for her professional handling of my recent case, which involved a challenging divorce and the successful defence against occupation and non-molestation orders. Throughout the process, she navigated the complexities with incredible skill, patience, and determination.

Despite the unprofessional conduct from the opposing solicitor, which included unprofessional written communications, Helen remained calm, composed, and consistently acted in my best interests. She managed the situation with tact and professionalism, ensuring that we emerged successful without the orders being made against me. I truly appreciate her unwavering support and expertise in achieving a positive outcome.

Lawyer named in this review:
Helen Stoller

Helen Stoller

A representative from Poole Alcock LLP responded to this review on 22 October, 2024:

Hi thank you so much for this lovely review regarding Helen and her team. We wish you all the best for the future and we hope to work with you again.

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

Ben

January 31, 2024

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Ben

From start to finish the team was available, explained everything and were really helpful.

Lawyer named in this review:
Amelia Johnson

Amelia Johnson

A representative from Poole Alcock LLP responded to this review on 07 February, 2024:

Thank you for much for your kind review, Ben!

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Family Law

Matter Type:

Child Access

michael

October 12, 2023

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michael

Professional, empathetic, attentive, proactive and great communication!

Everything we needed in a prolonged process.

THANK YOU!!!!

Lawyer named in this review:
Lisa Ball

Lisa Ball

A representative from Poole Alcock LLP responded to this review on 13 October, 2023:

Hi thank you so much for your kind review. We are so happy you had great service from us here at Poole Alcock.

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Kathryn

January 10, 2023

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Kathryn

Lili-Mai and her team, namely - Amy, Amelia, Gill, Daisy and Katie have helped us through a lengthy house sale which really shouldn’t have been. They were amazing. Kept on top of both my buyers solicitors and our onward purchase solicitors. It’s been frustrating and stressful but they kept us informed. It’s just a shame the other solicitors in the chain weren’t as good as ours.

Even with all the calls we made to them they remained polite, friendly, professional, keeping us sane when it really was a horrendous time. Said to ring whenever we needed to even if it was a rant which we did at times but they understood our frustrations. I would use these guys again and they deserve the 5* rating.

Hopefully we won’t be on the move any time soon but if we did they would be the 1st people we would call as they were great. Thank you for everything you’ve done for us we really appreciate all the help, advice, support and guidance over the past 7 months

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Housing & Property

Matter Type:

Residential Conveyancing

Tony

October 31, 2022

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Tony

Absolutely first class service from Lili-Mai Rushton in the Conveyancing Team

Lawyer named in this review:
Lili-Mai Rushton

Lili-Mai Rushton

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Housing & Property

Matter Type:

Residential Conveyancing

Jonathan

September 21, 2022

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Jonathan

Great Service, Lilli Mae was excellent thank you

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Above and beyond expectations

Honest and clear advice!

Very informative, fair and honest!

The solicitor who billed but who was never available

Everything was clearly explained

Very impressed

Really happy with initial advice!

Divorce

Exactly what I was looking for!

Professional and thorough

Reviews collected from

Ben

michael

Kathryn

Tony

Jonathan

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter