Poole Alcock LLP

02920026724

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
Brunel House
2 Fitzalan Road
Cardiff
South Glamorgan
CF24 0EB
02920026724
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Burgis

Daniel Brooks

Chloe Podmore

Anna Kuckova

Darren Neighbour

Cheryl Cooper

Legal Executive- Care Team Leader

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

(0)

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 0%

About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 43

116th / 4662

Company & Commercial

1st / 27

238th / 4424

Housing & Property

1st / 27

371st / 4270

Family Law

1st / 40

154th / 3864

Wills, Trusts & Probate

1st / 26

225th / 3533

Commercial Property

1st / 20

156th / 3351

Employment

1st / 10

96th / 3128

Regulations

1st / 19

116th / 2608

Personal Injury

1st / 5

540th / 2406

Crime/ Criminal Defence

1st / 10

308th / 2126

Money & Tax

1st / 14

165th / 1854

IT & Intellectual Property

1st / 5

217th / 1061

Dispute Resolution

1st / 4

321st / 1035

Welfare & Benefits

1st / 10

190th / 820

Agriculture

1st / 3

252nd / 597

Construction

1st / 7

75th / 581

Charities

1st / 9

69th / 571

Driving offences

1st / 3

209th / 353

Education

1st / 10

37th / 260

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2136
Very Good

110
Average

2
Poor

8
Awful

34

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Boundary Disputes

Charlotte

July 24, 2024

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Collected on:

Excellent service and super reliable

Kate and her team were excellent throughout the entirety of my purchase. It was easy to get a hold of someone if needed and care was taken at every level to ensure the process ran smoothly - a real weight off for me as a first time buyer. Kate was also especially helpful when some tricky patches arose throughout the process and conveyed information and next steps clearly. I would definitely recommend.

Lawyer named in this review:
Kate Heath

Kate Heath

A representative from Poole Alcock LLP responded to this review on 25 July, 2024:

Hi Charlotte thank you for your lovely review regarding Kate and her team. All the best for the future in your 1st home.

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Employment

Verified review

Matter Type:

Settlement Agreements

Anonymous

July 02, 2024

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Collected on:

Excellent service

Used the company for assistance with a settlement agreement and the service I received was amazing, very fast, informative and communication was next to none. Thank you for your speedy and efficient help

Lawyer named in this review:
Anna Kuckova

Anna Kuckova

A representative from Poole Alcock LLP responded to this review on 02 July, 2024:

Hi thank you so much for your lovely review. we are so happy we could help you get a quick result, we hope to work with you again in the future.

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Family Law

Verified review

Matter Type:

Children

Mrs Brown

June 26, 2024

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Collected on:

Wonderful

Great Service, Erin did an Amazing Job.

Lawyer named in this review:
Erin Goldstraw

Erin Goldstraw

A representative from Poole Alcock LLP responded to this review on 26 June, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Housing & Property

Verified review

Matter Type:

Boundary Disputes

Melissa

June 18, 2024

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Collected on:

Property purchase

The team were all great and very helpful throughout my process. They where able to answer all of my questions very efficently and reassured any of my concerns

Lawyer named in this review:
Victoria Moetamedi

Victoria Moetamedi

A representative from Poole Alcock LLP responded to this review on 18 June, 2024:

Hi Melissa thank you for your lovely review, We hope to work with you again in the future.

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Employment

Verified review

Matter Type:

Settlement Agreements

Santhoshkumar

June 16, 2024

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Collected on:

Settlement Agreement Review

I recently used Poole Alcock for a settlement agreement review, and I couldn't be happier with the service I received. Throughout the entire process, Emily Muncey, my solicitor, was incredibly professional and helpful.

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Wills, Trusts & Probate

Verified review

Matter Type:

Probate

June 05, 2024

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Collected on:

Very Professional and helpful

Verity was very professional and helpful but at the same time made me feel very reassured that all the estate of my late Father would be sorted out with as much ease and little fuss at this sad time.

Lawyer named in this review:
Verity Mckay

Verity Mckay

A representative from Poole Alcock LLP responded to this review on 05 June, 2024:

Hi Jo thank you for your lovely review and we are glad to hear Verity helped you at a difficult time to get things in order. All the best for the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

C H

May 09, 2024

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Collected on:

Really responsive, proactive and transparent

We reached out early morning for a conveyance quote for a property sale and within 30 minutes, Eve called us to arrange a quote. This was received within 5 minutes of our call. We had a few questions regarding the quote and everyone at P.A. was super responsive and helpful. They were transparent with what was included/not included in the quote and let us know what additional costs we might incur, but also what costs we might not need to pay down the line. All in all, this was the perfect engagement for what is otherwise an anxious time for first-time buyers (i.e. our first sale agreement falling through), and we have confidence that PA will do well by us throughout the sale process.

Lawyer named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 20 May, 2024:

Thank you for your detailed review of your initial engagement with us. We look forward to working with you!

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Pradeep Nagpal

March 10, 2024

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Collected on:

Top Quality Service from Liz Mayer @ Poole Alcock LLP

Used for a remortgage and very happy with the service received. Was kept informed throughout the process, with everything explained clearly. All enquiries were dealt with in a timely, professional and diligent manner. My mortgage broker was also very pleased with how this was handled. Once again many thanks.

Lawyer named in this review:
Liz Mayer

Liz Mayer

A representative from Poole Alcock LLP responded to this review on 11 March, 2024:

Hi Pradeep thank you for your fabulous feedback. Liz is amazing! thanks again for your review we really do appreciate this.

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Housing & Property

Verified review

Matter Type:

Second charges

Anonymous

February 16, 2024

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Collected on:

Great service on the purchase of my property

Poole Alcock were professional and responded quickly to all enquiries. Kate Heath, the solicitor, was friendly, informative and always available to discuss the conveyancing. The whole process was completed in under 3 months. I was very happy with Poole Alcock's service and would recommend them.

Lawyer named in this review:
Kate Heath

Kate Heath

A representative from Poole Alcock LLP responded to this review on 19 February, 2024:

HI thank you for the lovely review and for taking the time to leave such great feedback, Kate and her team are Fab and we will pass on the lovely comments to them.

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Family Law

Verified review

Matter Type:

Pre and Post Nuptial Agreements

Anonymous

February 12, 2024

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Collected on:

Great professional service

Helen was very professional and helpful with my enquiry. I was reassured that I would get a good service in the future.

Lawyer named in this review:
Helen Stoller

Helen Stoller

A representative from Poole Alcock LLP responded to this review on 12 February, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Reviews collected from

Housing & Property

Matter Type:

New home purchases and sales

heythereyourself

April 27, 2024

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Collected on:

heythereyourself

Sorted my first house purchase for me

A representative from Poole Alcock LLP responded to this review on 29 April, 2024:

Hi thank you so much for your review, all the best in your 1st home and we hope to work with you again in the future.

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Family Law

Matter Type:

Family law

Sheila

February 22, 2023

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Collected on:

Sheila

Irini Shuman was very thorough and communication was good.

Lawyer named in this review:
Irini Shouman

Irini Shouman

A representative from Poole Alcock LLP responded to this review on 05 May, 2023:

Thank you for your kind review, Sheila.

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Housing & Property

Matter Type:

Residential Conveyancing

Fiona

September 25, 2024

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Collected on:

Fiona

Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale

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Housing & Property

Matter Type:

Residential Conveyancing

Rob

September 25, 2024

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Collected on:

Rob

Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.

Lawyer named in this review:
Emily Brown

Emily Brown

A representative from Poole Alcock LLP responded to this review on 27 September, 2024:

Hello Rob thank you for your great review we are thrilled you would recommend us in the future.

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Housing & Property

Matter Type:

Residential Conveyancing

Livvy

September 07, 2024

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Collected on:

Livvy

James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 10 September, 2024:

Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Excellent service and super reliable

Excellent service

Wonderful

Property purchase

Settlement Agreement Review

Very Professional and helpful

Really responsive, proactive and transparent

Top Quality Service from Liz Mayer @ Poole Alcock LLP

Great service on the purchase of my property

Great professional service

Reviews collected from

heythereyourself

Sheila

Fiona

Rob

Livvy

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter