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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Felt really heard and fully informed. Spoke to me like a person.
A representative from Poole Alcock LLP responded to this review on 10 December, 2024:
Than you for reviewing your experience with Tim. Best of luck with your situation.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Anonymous
Collected on:
I found Jane really helpful and she provided so much useful information. It was my first time needing this kind of advice and the process was all clearly explained to me.
A representative from Poole Alcock LLP responded to this review on 10 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
The call with Jane was pleasant and probably the best call I've had in a whilst, during such a difficult time. It's never an easy conversation to have.
A representative from Poole Alcock LLP responded to this review on 29 October, 2024:
Thankyou for your positive review, we are glad Jane was able to help you.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
The call was better that I expected and I left feeling more comfortable moving forwards with my case.
A representative from Poole Alcock LLP responded to this review on 14 October, 2024:
Hi thank you so much for your kind words and for taking the time to leave such a lovely review.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Louise
Collected on:
Rosemary was extremely easy to speak to and listened to all my concerns . I was given professional advice.
A representative from Poole Alcock LLP responded to this review on 30 July, 2024:
HI Louise thank you for taking the time to leave this lovely review, All the best for the future and we hope to work with you again.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
John Murphy
Collected on:
The team at Poole Alcock dealt with my matter professionally and in a friendly and approachable way. Communication was great with Jamie and Kellie and I wouldn’t hesitate to use them again in the future.
A representative from Poole Alcock LLP responded to this review on 22 July, 2024:
Hi Joh thank you so much for the great review and its lovely to hear you would work with us again, all the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Annulment
Pally
Collected on:
Would like to say the advice given to me was OUTSTANDING!!! Will definitely be using them once i get everything together and ready to proceed with my divorce finance settlement
Wish more solicitors would provide the same service as they provide
A representative from Poole Alcock LLP responded to this review on 15 April, 2024:
Hi Pally thank you so much for you great review. We are here for you when ever you need us. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Right to Manage
Samuel
Collected on:
This review is for a different branch.
Considering the distance I felt the whole process went very well.
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Matter Type:
Settlement Agreements
Matthew
Collected on:
This review is for a different branch.
My solicitor Elinor took me through every aspect of the relavant docs, the promptness of the communication (while it could have been a little quicker at times) was sufficient and the whole process went as smoothly as it could have.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Nigel Williams
Collected on:
This review is for a different branch.
Concise and measured advice allowing for a positive and stress free outcome
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Aaron
Collected on:
Good with my friend problem 👍👍👍👍
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Mark
Collected on:
Absolute rip off and when you call up no one answers only interested in taking your money
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Really friendly and professional service. Made first time buying an easy experience
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
