Poole Alcock LLP

01277286425

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
Jubilee House
The Drive
Great Warley
Essex
CM13 3FR
01277286425
www.poolealcock.co.uk/?utm_source=Review+Solicitors

View map

Accreditations

Other locations

Request a callback Send an email Book an appointment Visit website

Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Chloe Burgis

Daniel Brooks

Elinor Hind

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Podmore

Darren Neighbour

Cheryl Cooper

Legal Executive- Care Team Leader

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

(0)

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

Limited data.

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 0%

About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 128

2nd / 4644

Company & Commercial

1st / 128

5th / 4409

Housing & Property

1st / 7

2nd / 4270

Family Law

1st / 116

1st / 3860

Wills, Trusts & Probate

1st / 8

3rd / 3528

Commercial Property

1st / 107

5th / 3340

Employment

1st / 104

1st / 3125

Regulations

1st / 76

3rd / 2598

Personal Injury

1st / 77

48th / 2396

Crime/ Criminal Defence

1st / 52

32nd / 2123

Money & Tax

1st / 59

7th / 1853

IT & Intellectual Property

1st / 32

4th / 1061

Dispute Resolution

1st / 1

7th / 1036

Welfare & Benefits

1st / 30

10th / 819

Agriculture

1st / 3

5th / 600

Construction

1st / 26

5th / 581

Charities

1st / 26

4th / 570

Driving offences

1st / 11

17th / 361

Education

1st / 11

8th / 263

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2258
Very Good

112
Average

2
Poor

8
Awful

36

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Family Law

Verified review

Matter Type:

Family law

Anonymous

October 14, 2024

Report to admin

Collected on:

Useful and informative

Really helpful and found the call with Jane really useful and informative in answering my questions.

Lawyer named in this review:
Jane Jacques

Jane Jacques

A representative from Poole Alcock LLP responded to this review on 14 October, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Family Law

Verified review

Matter Type:

Fixed Fee Divorce

Steve

July 25, 2024

Report to admin

Collected on:

Great advice.. helpful and friendly.

Kept to telephone appointment time .Lisa was very polite and answered all my questions clearly and fully . She explained various options going ahead and left me to consider my next step putting me in a relaxed frame of mind. Thank you .

Lawyer named in this review:
Lisa Ball

Lisa Ball

A representative from Poole Alcock LLP responded to this review on 26 July, 2024:

Hello Steve thank you for this lovely feedback and for leaving a great review, we hope to work with you again in the future.

Was this review helpful?

Verified review

Anonymous

December 23, 2024

Report to admin

Collected on:

Excellent phone consultation

This review is for a different branch.

I had an excellent experience with Sarah-Jane, who I contacted to enquire about transferring my solicitor to her firm. She gave me the honest advice that it would be better for me to continue with my current solicitor, but remained on the phone for 40 minutes discussing and assessing what is a complicated set of circumstances. She gave clear and trustworthy advice, was caring but also direct, and is in other words exactly what one would hope for in a solicitor.

Lawyer named in this review:
Sarah-Jane Dunhill

Sarah-Jane Dunhill

Was this review helpful?

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Craig Anderson

December 23, 2024

Report to admin

Collected on:

Excellent Professional Service

This review is for a different branch.

Excellent Professional initial service. Great communication.

Lawyer named in this review:
Eve Bright

Eve Bright

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Richard Taylor

December 23, 2024

Report to admin

Collected on:

Prompt, professional and complete service

This review is for a different branch.

Poole Alcock provided a fast and efficient service for updating wills, arranging LPA's and a change to house tenancy to meet our future needs.
We have used Poole Alcock for many years and always received excellent service.

Lawyer named in this review:
Ellie Dalby

Ellie Dalby

A representative from Poole Alcock LLP responded to this review on 23 December, 2024:

Thank you Richard for your review. We are glad the team were able to assist you promptly and professionally. All the best.

Was this review helpful?

Verified review

Anonymous

December 22, 2024

Report to admin

Collected on:

Settlement agreement

This review is for a different branch.

Absolutely fantastic service from start to finish. I was given an appointment within 24 hours of my initial call, everyone I dealt with was both friendly and professional and the whole process was completed quickly and efficiently. Thank you very much!

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 23 December, 2024:

Thank you for your review. We are so glad Jamie and the team were able to help you quickly and efficiently. All the best.

Was this review helpful?

Wills, Trusts & Probate

Matter Type:

Wills

Farid Robertson

December 22, 2024

Report to admin

Collected on:

Writing of My Will

This review is for a different branch.

I needed to have my previous Will re-written, due to the solicitors who originally wrote and stored it, closing down.
My video meeting with Ellie was very straightforward, with all explanations made very clear, and that the Will would need to be re-written as existing ones could not be transferred. The previous Will was reviewed with Ellie, and we found an opportunity to make a small amendment, thanks to Ellie's explanations on a question I raised.
From the initial meeting to the return of signed documents, I found Ellie and her colleagues at Poole Alcock to be highly professional, very efficient and easy to deal with. Highly recommended!

Lawyer named in this review:
Ellie Dalby

Ellie Dalby

A representative from Poole Alcock LLP responded to this review on 23 December, 2024:

We thankyou Farid for the positive feedback. We are thrilled Ellie and the team were able to help you. All the best.

Was this review helpful?

Housing & Property

Verified review

Matter Type:

Right to Manage

Samuel

December 21, 2024

Report to admin

Collected on:

Property Sales

This review is for a different branch.

Considering the distance I felt the whole process went very well.

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 23 December, 2024:

Thanks Samuel for the positive feedback, we are glad the process went well for you. All the best.

Was this review helpful?

Employment

Matter Type:

Settlement Agreements

Matthew

December 20, 2024

Report to admin

Collected on:

Competency when it was needed most

This review is for a different branch.

My solicitor Elinor took me through every aspect of the relavant docs, the promptness of the communication (while it could have been a little quicker at times) was sufficient and the whole process went as smoothly as it could have.

Lawyer named in this review:
Elinor Hind

Elinor Hind

A representative from Poole Alcock LLP responded to this review on 23 December, 2024:

We thankyou Matthew for the positive feedback, which we note. We are glad Elinor was able to help you. All the best.

Was this review helpful?

Verified review

Nigel Williams

December 20, 2024

Report to admin

Collected on:

Settlement Agreement

This review is for a different branch.

Concise and measured advice allowing for a positive and stress free outcome

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 23 December, 2024:

Thanks Nigel for the positive review. We are glad Jamie was able to assist you. All the best.

Was this review helpful?

Reviews collected from

Aaron

December 19, 2024

Report to admin

Collected on:

Aaron

Good with my friend problem 👍👍👍👍

A representative from Poole Alcock LLP responded to this review on 23 December, 2024:

Thankyou for the positive review. All the best.

Was this review helpful?

Mark

December 18, 2024

Report to admin

Collected on:

Mark

Absolute rip off and when you call up no one answers only interested in taking your money

Was this review helpful?

Housing & Property

Matter Type:

Residential Conveyancing

Andy

November 25, 2024

Report to admin

Collected on:

Andy

Really friendly and professional service. Made first time buying an easy experience

A representative from Poole Alcock LLP responded to this review on 26 November, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Housing & Property

Matter Type:

Residential Conveyancing

Fiona

September 25, 2024

Report to admin

Collected on:

Fiona

Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale

Was this review helpful?

Housing & Property

Matter Type:

Residential Conveyancing

Rob

September 25, 2024

Report to admin

Collected on:

Rob

Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.

Lawyer named in this review:
Emily Brown

Emily Brown

A representative from Poole Alcock LLP responded to this review on 27 September, 2024:

Hello Rob thank you for your great review we are thrilled you would recommend us in the future.

Was this review helpful?

Request a callback Send an email Visit website

Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Useful and informative

Great advice.. helpful and friendly.

Excellent phone consultation

Excellent Professional Service

Prompt, professional and complete service

Settlement agreement

Writing of My Will

Property Sales

Competency when it was needed most

Settlement Agreement

Reviews collected from

Aaron

Mark

Andy

Fiona

Rob

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter