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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Informative - relaxed and very helpful
A representative from Poole Alcock LLP responded to this review on 23 September, 2024:
Thank you for your great review we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Anonymous
Collected on:
They provided a very quick response and clear advice and guidance.
A representative from Poole Alcock LLP responded to this review on 15 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Kerryann
Collected on:
Listened to me and I felt very supported
A representative from Poole Alcock LLP responded to this review on 18 March, 2024:
Hi Kerryann i am so pleased to hear you felt supported. We are very grateful for this lovely review, All the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
anonymous
Collected on:
Our Experience was Friendly, Efficient and professional. First class
A representative from Poole Alcock LLP responded to this review on 06 March, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
From the very start you knew where you stood with Eve, as first time buyers my wife and I were helpe and everything explained simply for us to be able to understand.
A representative from Poole Alcock LLP responded to this review on 07 February, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Todd
Collected on:
Helen rang at the time agreed. She was incredibly understanding of my situation and addressed exactly what I had asked. I felt understood and that my uncertainties were addressed.
A representative from Poole Alcock LLP responded to this review on 11 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Mr N
Collected on:
I found the team at Poole Alcock to be very efficient, prompt, professional and communicative at all stages of my short but important relationship with them. They did exactly what they said they would, when they said it and in a highly effective way. Kellie Evans, my primary contact organised and co-ordinated everything very well. The whole process was smooth and painless for me. I would certainly recommend the team.
A representative from Poole Alcock LLP responded to this review on 08 December, 2023:
Hi. thank you so much for this amazing feedback and we hope to work with you again in the future should you need us.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Donna
Collected on:
We wanted to re-new our wills and help the British heart foundation at the same time. Poole Alcock were one of the companies that were doing it.
We met Andrew Roberts who from the 1st meeting was caring, knowledgeable and very friendly.
All the staff actually were friendly. I would recommend this company.
Thank you all it was a pleasure being in your company.
A representative from Poole Alcock LLP responded to this review on 10 November, 2023:
Hi Donna, what a lovely review! we are so please you are happy with our service and would recommend us. Thanks again for your amazing feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Child Law
Michael
Collected on:
I spoke to Lisa Bell about my separation with my partner she was brilliant and I would recommend her to others I will be using Lisa in the future if I need to
A representative from Poole Alcock LLP responded to this review on 24 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Alan
Collected on:
This review is for a different branch.
I made an initial email inquiry at 1030am and by 315pm I was chatting with Tim.
He had a wealth of knowledge of this specialist area and offered really great in-depth advice.
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Matter Type:
Residential Conveyancing
Sefaakor
Collected on:
Kate and her team have been outstanding in the services they have provided. As a first time buyer, you hear rumours about how awful conveyancers can be, but my experience couldn't be further away from this cliche. An excellent service for a polite, responsive and friendly team. Thank you all so very much.
A representative from Poole Alcock LLP responded to this review on 30 October, 2023:
Hi thank you so much for your lovely review. We very grateful for your feedback .
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Matter Type:
Employment Law
Dani
Collected on:
It was easy to get in contact with Poole Alcock and they were prompt in providing a great service. Everyone I spoke to on the phone was friendly and helpful and Jamie who handled my case was incredibly professional and knowledgable so I felt at ease. Thoroughly recommend and would use them again in future.
A representative from Poole Alcock LLP responded to this review on 01 December, 2021:
Thank you for this review Dani. Hopefully we can help you again in the future.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
