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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Financial Matters
Anonymous
Collected on:
Knowledgeable and straight talking. Personable
A representative from Poole Alcock LLP responded to this review on 23 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Thank you Richard. I feel reassured by your experience and warmth show during our call even though I am in such a horrible state.
A representative from Poole Alcock LLP responded to this review on 11 September, 2024:
Hello and thank you for you lovely review, I am glad you felt reassure at a very hard time and I hope you feel more at ease with everything. All the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Zia
Collected on:
Very clear and informative meeting setting out the process I need to take.
A representative from Poole Alcock LLP responded to this review on 06 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Vinnie
Collected on:
Chloe listened to me and gave me useful advice and so putting my mind at rest
A representative from Poole Alcock LLP responded to this review on 01 July, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Remortgaging
John Brooks
Collected on:
This was a challenging BTL refinancing Alisha quickly spotted issues with the M&AA and how it should be addressed as well as a Land regustry notice that previous solicitors had not addressed meaning the loan could not be drawn down. Client had to get own legal advice but she offered initial help how to get this notice removed.
The client i know was very appreciative .
Communication was prompt and helpful throughout which really helped the client .
I have dealt with numerous firms in the past but Poole Alcock was just so easy to deal with and owned the transaction until completion
Thank you Alisha
A representative from Poole Alcock LLP responded to this review on 25 June, 2024:
Hi John thank you so much for this great review, I will pass on the lovely comments to Alisha and her team. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Leah
Collected on:
Facing redundancy my employer gave me a settlement agreement to consider. After negotiating the terms myself with my employer, I contacted Poole Alcock for some final advice and they booked me in within 3 days to see Jamie Riseley. We spent 45minutes on a zoom call going over my situation and the document and he made sure I totally understood my rights and what I was signing. He was very lovely, informative and sympathetic to the situation. We signed the document online and this was all wrapped up quickly within the budget set out by my employer in the agreement so I wasn't out of pocket. Fantastic service, would recommend this firm to anyone going through the same thing.
A representative from Poole Alcock LLP responded to this review on 21 June, 2024:
Hi Leah We are really please to hear you got a great result, thank you for leaving this lovely review and we hope to work with you again in the future,
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Kath
Collected on:
good communication, Sarah was really Helpful.
A representative from Poole Alcock LLP responded to this review on 12 June, 2024:
Hi Kath thank you so much for this lovely review. Sarah is great and is always warm and friendly. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
Reached out to Poole Alcock to deal with my redundancy agreement. Very easy process from filling out details, getting a call to take basic information the next day and then booking in a Zoom call to go through the agreement. All done quick and easy with very little hassle which is what I was looking for. Thanks!
A representative from Poole Alcock LLP responded to this review on 19 February, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Joel
Collected on:
Fantastic throughout very knowledgeable and made me feel at ease great work Emma
A representative from Poole Alcock LLP responded to this review on 12 February, 2024:
Hi Joel thank you so much for the lovely review, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
David
Collected on:
Excellent service from Verity, Beth and Jo. Many thanks,
A representative from Poole Alcock LLP responded to this review on 09 January, 2024:
Thank you for your review, David! We're glad you received an excellent service from the team!
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Matter Type:
Residential Conveyancing
Sue
Collected on:
Kate and the team were really helpful and efficient in our recent house purchase. Would recommend.
A representative from Poole Alcock LLP responded to this review on 29 July, 2024:
Hello Sue thank you so much for this lovely review we hope to work with you again in the future.
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Matter Type:
Residential Conveyancing
Paul
Collected on:
very friendly and professional service a pleasure to deal with as always thanks
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Matter Type:
Residential Conveyancing
Jack
Collected on:
Great service, they were very helpful and took a lot of the stress out of buying and selling the house. Always on the phone or quickly replying to emails to answer my questions, would definitely recommend.
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Matter Type:
Residential Conveyancing
Ross
Collected on:
James and his team were brilliant from start to finish. Managed my expectations, kept communication throughout each stage of the process and pushed until the last day to get my purchase through before the deadline. Couldn’t recommend them highly enough.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
