Poole Alcock LLP

01792341361

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
5th & 6th Floors
Princess House
Princess Way
West Glamorgan
SA1 3LW
01792341361
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Burgis

Daniel Brooks

Chloe Podmore

Anna Kuckova

Darren Neighbour

Cheryl Cooper

Legal Executive- Care Team Leader

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

(0)

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 0%

About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 43

116th / 4662

Company & Commercial

1st / 27

238th / 4424

Housing & Property

1st / 27

371st / 4270

Family Law

1st / 40

154th / 3864

Wills, Trusts & Probate

1st / 26

225th / 3533

Commercial Property

1st / 20

156th / 3351

Employment

1st / 25

96th / 3128

Regulations

1st / 19

116th / 2608

Personal Injury

1st / 5

540th / 2406

Crime/ Criminal Defence

1st / 10

308th / 2126

Money & Tax

1st / 14

165th / 1854

IT & Intellectual Property

1st / 5

217th / 1061

Dispute Resolution

1st / 4

321st / 1035

Welfare & Benefits

1st / 10

190th / 820

Agriculture

1st / 3

252nd / 597

Construction

1st / 7

75th / 581

Charities

1st / 9

69th / 571

Driving offences

1st / 1

209th / 353

Education

1st / 10

37th / 260

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2140
Very Good

110
Average

2
Poor

8
Awful

34

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Family Law

Verified review

Matter Type:

Legal aid

June 21, 2024

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Collected on:

Everthing in details considered

Helen, my solicitor, considered my case very carefully, and then offered me possible choices that could save time and cost. She always planned ahead that the things could happen and let me have sufficient time to prepare. My case is a little complex as it was involved with both UK financial setlement and overseas jurisdictions. She planned me to begin with simple matter -- get back land register (least cost), then pointed out, in case of need, receiving counsel advice and seeking barrister (more expensive). This was proved the most efficient as to process my case.

Lawyer named in this review:
Helen Stoller

Helen Stoller

A representative from Poole Alcock LLP responded to this review on 21 June, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Employment

Verified review

Matter Type:

Settlement Agreements

Kathryn

June 04, 2024

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Collected on:

Quick, concise and work with your to achieve your desired outcome

Jamie, Kellie and team were professional supportive and worked with me to ensure I received my desired outcome.

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 04 June, 2024:

Hello Kathryn we really appreciate your lovely comments and great feedback. We hope to work with you again in the future.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Anonymous

May 31, 2024

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Collected on:

Professional

Lawyer named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 31 May, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Housing & Property

Verified review

Matter Type:

Remortgaging

Catherine Horlick

May 30, 2024

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Collected on:

Very efficient

The people at PA were very efficient, and everything with my mortgage transfer went very smoothly.

Lawyer named in this review:
Darren Neighbour

Darren Neighbour

A representative from Poole Alcock LLP responded to this review on 31 May, 2024:

Hi Cosmin thank you for the lovely review we are pleased you had such great service from Jamie, We hope to work with you again in the future.

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Family Law

Verified review

Matter Type:

Child Arrangements Following Divorce

MrP

March 09, 2024

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Collected on:

Couldn't ask for more

They are like family you have never had. They go all the way to support you

Lawyer named in this review:
Sabirah Ali

Sabirah Ali

A representative from Poole Alcock LLP responded to this review on 11 March, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Robert

February 08, 2024

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Collected on:

Will and LPA Amendments

First class friendly service very professional and displaying empathy for my needs.

Lawyer named in this review:
Verity Mckay

Verity Mckay

A representative from Poole Alcock LLP responded to this review on 08 February, 2024:

Hi Robert, thank you for your lovely review, We hope to work with you again in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Sarah

January 30, 2024

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Collected on:

Excellent

Very efficient, professional and no fuss.

Lawyer named in this review:
Victoria Moetamedi

Victoria Moetamedi

A representative from Poole Alcock LLP responded to this review on 07 February, 2024:

Thank you for your positive review, Sarah! We appreciate it!

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Family Law

Verified review

Matter Type:

Divorce

Anonymous

January 09, 2024

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Collected on:

So far so good

Chloe has given me clear instructions on my next steps

Lawyer named in this review:
Chloe Burgis

Chloe Burgis

A representative from Poole Alcock LLP responded to this review on 09 January, 2024:

Hi, thank you for the great review and for taking the time to leave us such lovely feedback.

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Employment

Verified review

Matter Type:

Harassment/Bullying at Work

Anonymous

December 16, 2023

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Collected on:

Professional and polite team

Dealing with a delicate situation work no my behalf, with extreme depression / anxiety along side.
Emily was both professional/polite along with being gentle with my current state of mind.
She was able to take most the stress of my shoulders and led to a settlement with the 3rd party.

Lawyer named in this review:
Emily Muncey

Emily Muncey

A representative from Poole Alcock LLP responded to this review on 19 December, 2023:

HI thank you for your lovely review and I'm so glad we could help you at a time you needed the support. All the very best for the future.

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Family Law

Verified review

Matter Type:

Unmarried Couples' Rights

Brian

November 09, 2023

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Collected on:

Divorce Information

Helpful Advice given during the short discussion

Lawyer named in this review:
Jane Jacques

Jane Jacques

A representative from Poole Alcock LLP responded to this review on 20 November, 2023:

Thank you for your review of Jane, Brian. We are pleased you found your initial consultation to be so helpful!

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Reviews collected from

Family Law

Matter Type:

Family law

Peter

July 18, 2024

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Collected on:

Peter

Very easy to speak with and arrange an appointment. Friendly and helpful staff. Needed some advice and got just what i needed from a lovely and brilliant solicitor called Rose. Fantastic and would definitely recommend

Lawyer named in this review:
Rosemary Taylor

Rosemary Taylor

A representative from Poole Alcock LLP responded to this review on 19 July, 2024:

Hi Peter thank you so much for this lovely review, Rose will be Thrilled. We hope to work with you again in the future.

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Housing & Property

Matter Type:

Residential Conveyancing

Fiona

September 25, 2024

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Collected on:

Fiona

Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale

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Housing & Property

Matter Type:

Residential Conveyancing

Rob

September 25, 2024

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Collected on:

Rob

Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.

Lawyer named in this review:
Emily Brown

Emily Brown

A representative from Poole Alcock LLP responded to this review on 27 September, 2024:

Hello Rob thank you for your great review we are thrilled you would recommend us in the future.

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Housing & Property

Matter Type:

Residential Conveyancing

Livvy

September 07, 2024

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Collected on:

Livvy

James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 10 September, 2024:

Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.

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Housing & Property

Matter Type:

Residential Conveyancing

James

September 03, 2024

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Collected on:

James

Thank you James Williams and Team for ensuring a swift and easy buying process. Always recommend.

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 04 September, 2024:

Hi thank you for the lovely review and its great to hear you would recommend us in the future, all the best.

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Everthing in details considered

Quick, concise and work with your to achieve your desired outcome

Professional

Very efficient

Couldn't ask for more

Will and LPA Amendments

Excellent

So far so good

Professional and polite team

Divorce Information

Reviews collected from

Peter

Fiona

Rob

Livvy

James

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter