Poole Alcock LLP

01233222029

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
The Panorama
Park Street
Ashford
Kent
TN24 8DF
01233222029
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Burgis

Chloe Heath

Daniel Brooks

Elinor Hind

Elizabeth Craig

Chloe Podmore

Cheryl Cooper

Legal Executive - Divorce & Family Law

Darren Neighbour

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

(0)

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

Limited data.

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 14

2nd / 4585

Company & Commercial

1st / 12

6th / 4363

Housing & Property

1st / 15

2nd / 4238

Family Law

1st / 16

1st / 3838

Wills, Trusts & Probate

1st / 13

4th / 3498

Commercial Property

1st / 12

6th / 3311

Employment

1st / 13

1st / 3101

Regulations

1st / 9

3rd / 2565

Personal Injury

1st / 11

53rd / 2369

Crime/ Criminal Defence

1st / 63

35th / 2105

Money & Tax

1st / 7

9th / 1837

IT & Intellectual Property

1st / 6

3rd / 1054

Dispute Resolution

1st / 8

6th / 1031

Welfare & Benefits

1st / 6

10th / 819

Agriculture

1st / 6

6th / 595

Construction

1st / 5

4th / 581

Charities

1st / 4

3rd / 564

Driving offences

1st / 5

17th / 364

Education

1st / 2

7th / 263

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

3242
Very Good

180
Average

18
Poor

14
Awful

80

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Family Law

Verified review

Matter Type:

Family law

Anonymous

February 06, 2025

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Really knowledgeable and really polite

Helen was really knowledgeable, really polite and easy to talk to.

Lawyer named in this review:
Helen Stoller

Helen Stoller

A representative from Poole Alcock LLP responded to this review on 06 February, 2025:

Thank you for the 5 star review that you have given us, we are thrilled that your experience with Helen was so positive and that you found her to be really knowledgeable, polite and easy to talk to. We hope to work with you in the future.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

January 29, 2025

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Collected on:

Very informative

Very informative, very helpful. Easy to understand.

Lawyer named in this review:
Tim Edgeley

Tim Edgeley

A representative from Poole Alcock LLP responded to this review on 30 January, 2025:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Commercial Property

Verified review

Matter Type:

Investment purchases and Buy to Let

Peter C

February 21, 2025

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Simple, well explained

This review is for a different branch.

Eve is easy to deal with and makes the onboarding process simple.

Lawyer named in this review:
Eve Bright

Eve Bright

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Family Law

Verified review

Matter Type:

Family law

Anonymous

February 21, 2025

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Professional, personable and honest

This review is for a different branch.

Gave me the advice before I knew what I wanted/need to know - Had the answers to all my questions and very professional, personable and honest.

Lawyer named in this review:
Tim Edgeley

Tim Edgeley

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Family Law

Verified review

Matter Type:

Family law

Anonymous

February 21, 2025

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100% would recommend this service to a friend

This review is for a different branch.

Lisa gave me all the information I was looking for. She was far easier to speak to than other solicitors I had contacted.

Lawyer named in this review:
Lisa Ball

Lisa Ball

A representative from Poole Alcock LLP responded to this review on 21 February, 2025:

We are delighted that you have had such a great experience with Lisa and that you would 100% recommend our service to a friend. Very best wishes moving forward.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Brian Chell

February 20, 2025

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Collected on:

Amendment of Will

This review is for a different branch.

Good polite service, appointment on time, good advice from solicitor, pleasant surroundings.

A representative from Poole Alcock LLP responded to this review on 20 February, 2025:

We are delighted that you were happy with the service you received when you amended your will Brian and pleased that Selina gave you good advice. Please do not hesitate to get in touch should you require any further help or advice.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

February 20, 2025

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Feel more at ease

This review is for a different branch.

Beth was really helpful. I feel more at ease after our call about matters concerning my daughter.

Lawyer named in this review:
Elizabeth Craig

Elizabeth Craig

A representative from Poole Alcock LLP responded to this review on 20 February, 2025:

Thank you for taking the time to complete the review questionnaire and for sharing your positive experience with us. We are very happy that Beth was able to help you and you felt more at ease regarding matters concerning your daughter. Very best wishes.

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Employment

Matter Type:

Settlement Agreements

Vivienne

February 20, 2025

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Collected on:

Redundancy Consultation

This review is for a different branch.

Right from the start, I felt empathy and support from the desk assistant who answered my initial call, to right up to the conversation with the solicitor, Jamie Riseley. The whole experience, which could have been more stressful, wasn't. They were incredibly friendly and took away any anxiety I may have had. Thoroughly appreciated their help.

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 20 February, 2025:

Thank you for your 5 star review Vivienne, and for sharing your positive experience with us. We really appreciate the lovely feedback and we are delighted that you felt supported throughout your experience and that Jamie and his team were able to take away some of the stress from the situation for you. We look forward to working with you in the future. Very best wishes.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

February 20, 2025

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Collected on:

Fantastic

This review is for a different branch.

I had fantastic service from Dan and the team at Poole Alcock. The service was super efficient and I spoke to a lawyer within minutes of enquiring online. The advice was extremely helpful and honest.

Lawyer named in this review:
Daniel Brooks

Daniel Brooks

A representative from Poole Alcock LLP responded to this review on 20 February, 2025:

Thank you for your great feedback, we really appreciate it. We are very happy that Dan and the team have been able to help you and that the advice you received was extremely helpful and honest. We look forward to working with you in the future.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

February 20, 2025

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Collected on:

Thorough and informative

This review is for a different branch.

Excellent. Very thorough and provided me with all of the information needed to move forwards.

Lawyer named in this review:
Erin Goldstraw

Erin Goldstraw

A representative from Poole Alcock LLP responded to this review on 20 February, 2025:

Thank you for your 5 star review we appreciate you taking the time to share your experience with us. We are very happy that Erin was able to assist you and was thorough and informative. Very best wishes.

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Reviews collected from

Employment

Matter Type:

Settlement Agreements

Zainab

February 21, 2025

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Collected on:

Zainab

Super quick and responsive

Lawyer named in this review:
Elinor Hind

Elinor Hind

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Housing & Property

Matter Type:

Residential Conveyancing

coey

February 12, 2025

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coey

I found Poole Alcock very helpful. Any questions or points I was not sure on, I always had a friendly response back to help me out. They were also quick to chase the sale when it slowed down. The customer service i received was always at a high standard.

A representative from Poole Alcock LLP responded to this review on 13 February, 2025:

Many thanks Coey for the 5 star review you have given us, we are pleased that you had such a positive experience with Poole Alcock and you found the customer service to be of a high standard. We look forward to working with you again.

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Julie

February 01, 2025

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Julie

The team were all very helpful and courteous when I had any questions.

A representative from Poole Alcock LLP responded to this review on 03 February, 2025:

Thank you very much Julie for the 5 star review that you have recently left for Poole Alcock, we are very happy that you had such a positive experience with us, finding us helpful and courteous and hope that you will use us again in the future.

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Housing & Property

Matter Type:

Residential Conveyancing

Rudi

January 20, 2025

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Collected on:

Rudi

As a first time property buyer, I had my fair share of silly questions to ask. James and his team responded to all of my queries in a timely fashion and offered valuable advice where needed.

Lawyer named in this review:
James Williams

James Williams

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Housing & Property

Matter Type:

Residential Conveyancing

Hansong

January 17, 2025

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Hansong

Great service. The up chain was a bit slow in progressing, but James’ team made sure everything goes smoothly.

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 22 January, 2025:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Really knowledgeable and really polite

Very informative

Simple, well explained

Professional, personable and honest

100% would recommend this service to a friend

Amendment of Will

Feel more at ease

Redundancy Consultation

Fantastic

Thorough and informative

Reviews collected from

Zainab

coey

Julie

Rudi

Hansong

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter