01625 380060
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Divorce
John
Collected on:
Rosemary Taylor was ther person that I have had my first convertsation with.
She was very friendly and clear in her advise to me.
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
hello thank you for this great review we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Akouvi
Collected on:
I contacted the company via their web chat and got a call back within hours.
Helen was fantastic and gave me peace of mind that there are ways around my situation.
She was kind, compassionate and listened then gave me great advice.
I’ll definitely be using Helen when I’m in a position to do so and when the time is right.
A representative from Poole Alcock LLP responded to this review on 25 March, 2024:
Hello Akouvi thank you for taking the time to leave this review, we hope to work with you again in the future, all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
W.P Cotton
Collected on:
This is the second time I've used Poole Alcock Solicitors. We use them because we found them friendly and professional. We would not hesitate to use them again should the need arise.
A representative from Poole Alcock LLP responded to this review on 04 March, 2024:
Hi thank you so much for the great review and its lovely to hear you are returning clients, We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
I was recommend this business by the property developer, as I had a conflict of interest with my usual conveyancing solicitor.
After sending an initial enquiry email the response was quick, efficient and very friendly.
All the information I needed was sent by email, and any queries I had were handled with efficiently by Eve.
What a great person as an ambassador and for my first time dealing with Poole Alcock. Thank you for helping me in my hour of need!!
I now have absolute confidence the purchase of my house will be a breeze
A representative from Poole Alcock LLP responded to this review on 25 January, 2024:
hi, thank you so much for the lovely review, Eve is amazing and we will [ on the great feedback to her.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Robert
Collected on:
Welcoming service. First class attention. Very professional really impressed with Julie, Lovely manners.
A representative from Poole Alcock LLP responded to this review on 02 November, 2023:
Hi, Robert, thank you for the lovely feedback, we really do appreciate you taking the time to send us such a great review.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Child Law
Francesca
Collected on:
The advice given was so reassuring for myself who is going through a divorce with a child. I was blown away as there was so much he told me in 5 minutes that u would never have known and I so appreciate it as well as the confidence boost. I
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Im so happy you felt reassured at a very difficult time. Thank you for the lovely review. its very much appreciated indeed
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Child Custody
Danielle
Collected on:
I had a 15 min call with Tim about a family law issue to get some prices on services related to family law and he kindly gave me some very useful clear advice over the phone free of charge.
He was honest in everything he said and gave me some confidence.
He seems very dedicated to his clients and he seems very knowledgeable.
I would feel confident using Tim or have him to represent me if required as I feel he would do his utmost to help my case.
A representative from Poole Alcock LLP responded to this review on 12 October, 2023:
Thank you so much for this amazing review. I am so glad we could help and make you feel confident in our service to you.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Sally
Collected on:
So pleased that we chose Poole Alcock to do conveyancing work for us. Victoria was friendly, professional and efficient. Her great communication made the whole process stress free.
A representative from Poole Alcock LLP responded to this review on 12 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Commercial Law
Lam
Collected on:
The service is smooth and professional. The communication is closed loop and leaves me with confident.
A representative from Poole Alcock LLP responded to this review on 01 September, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Litigation Law
Kevin Mulligan
Collected on:
My business was owed money and Sarah-Jane from Poole Alcock was recommended by my accountant.
The advice, guidance and expert opinion I received from Sarah-Jane was flawless and helped secure payment very swiftly. 100% satisfied and would definitely recommend.
A representative from Poole Alcock LLP responded to this review on 12 October, 2023:
Thank you so much for your amazing review. we really do appreciate it.
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Matter Type:
Family law
thomas
Collected on:
Just want to say to Chloe podmore what amazing solisiters if anyone needs help poole alcock solisiters are the best to get help thank you so much
A representative from Poole Alcock LLP responded to this review on 20 May, 2024:
Thank you, Thomas, for your excellent review of Chloe.
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Matter Type:
Family law
Bev
Collected on:
I have used Poole Alcock a number of times and they have always been friendly and responsive. Helen Stoller, Sarah-Jane Dunhill, Victoria Moetamedi and Alison from Conveyancing and their teams were always very helpful and supportive.
A representative from Poole Alcock LLP responded to this review on 05 May, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Wills
Catherine
Collected on:
We have used Poole Alcock several times and they are always professional and competent. The are a very friendly firm and always accessible in particular Andrew Roberts who has been very helpful sorting out various matters for us.
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
We are glad your experience was a positive one!
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Matter Type:
Wills
Ian
Collected on:
I wish to acknowledge & thank Mr Andrew Roberts for his attention to detail in our difficult & complex legal dealings with him.
He listened carefully, contributed positively & clearly invested of himself way beyond an acceptable minimum basic corporate stance of fulfilling his contractual obligations to us.
His time, patience, listening ear & deep understanding our concerns was a huge comfort to us.
Andrew is an outstandingly professional individual with a pleasant manner & a sensitive touch & a credit to Poole & Alcock Solicitors.
Highly recommended with absolute confidence
Ian McG.........
09.09.3022
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
Thank you so much Ian for this review! Your kind words have been passed on to Andrew and are very much appreciated.
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Matter Type:
Residential Conveyancing
Neil
Collected on:
Kate and her team dealt with our recent property purchase and sale. They were always on top of things, responded in a timely manner to all our correspondence and it meant the process was as straightforward as possible though-out. I would highly recommend them.
A representative from Poole Alcock LLP responded to this review on 03 May, 2022:
Thank you Neil for your kind words!
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
