01270 625478
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 97 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Our requests were dealt with quickly and efficiently.
A representative from Poole Alcock LLP responded to this review on 22 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Karl
Collected on:
It was a great experience having Elinor and the team guide me through the Settlement Agreement process after opting for voluntary redundancy at my place of work. They were professional, knowledgeable, and incredibly supportive every step of the way. I would not hesitate to use their services again should the need arise!
A representative from Poole Alcock LLP responded to this review on 22 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
I contacted Poole Alcock for help with a settlement contract. The process started during the recent festive period, when most businesses were closed, and the signature deadline was soon in the new year.
I got an appointment for the first day back at work in the new year. Irini took my case (along with assistance from Kellie), and we had a meeting where all the clauses within the contract were explained to me, along with their implications. In the process, a clause that needed amendment was picked up that would have meant I would be in breach of contract upon signature. Irini handled the entire background conversation with my employer about having that clause amended successfully. After the corrections, I was able to sign and complete the process by the deadline.
I would wholeheartedly recommend Poole Alcock and, more specifically, Irini and Kellie if anyone needs assistance with settlement agreements.
A representative from Poole Alcock LLP responded to this review on 22 January, 2025:
Thank you for the positive review and feedback, we are thrilled Irini, and the team were able to help you. All the best.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Fiona
Collected on:
I called Poole Alcock to see if they could help me with an employment matter. Their enquiries team dealt swiftly with my call and I was instructed a solicitor to deal with my case.
The meeting was booked and I met a lovely lady called Elinor, she was very polite and friendly and dealt with all my queries in a professional manner.
My case was resolved within a few days, this was because Elinor and her team acted quickly and I was awarded the outcome that I wanted.
A representative from Poole Alcock LLP responded to this review on 17 January, 2025:
Thank you Fiona for such a detailed positive feedback. We are thrilled Elinor was able to help you. All the best.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Leah B
Collected on:
The full experience from start to finish with Poole Alcock was brilliant. Excellent communication and a very swift resolution of my Settlement Agreement case. The process was efficient and professional while still being friendly and approachable, this was true of everyone I came into contact with.
A representative from Poole Alcock LLP responded to this review on 15 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Settlement Agreements
Mike
Collected on:
Very pleased with the service recieved I was kept informed at all times and a very professional service.
A representative from Poole Alcock LLP responded to this review on 16 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Ivan M.
Collected on:
Jaime and Kellie were amazing, very supporting, proactive and answered all my questions.
A representative from Poole Alcock LLP responded to this review on 16 January, 2025:
Thank you Ivan for taking the time to leave us some positive feedback. We are thrilled Jamie and Kellie were able to help you. All the best.
Was this review helpful?
Matter Type:
Commercial Law
Paul
Collected on:
Had a really good meeting with Elinor who was really helpful and professional would recommend
A representative from Poole Alcock LLP responded to this review on 16 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Nicole
Collected on:
Elinor and Kellie were both brilliant and helped and supported with everything through out. Nothing was a problem to them, thank you so much.
A representative from Poole Alcock LLP responded to this review on 13 January, 2025:
Thank you for your review Nicole. We are thrilled Elinor and Kellie were able to help you. All the best.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
Excellent process in a very quick time period and turnaround of less than 2 days
A representative from Poole Alcock LLP responded to this review on 07 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Rudi
Collected on:
As a first time property buyer, I had my fair share of silly questions to ask. James and his team responded to all of my queries in a timely fashion and offered valuable advice where needed.
Was this review helpful?
Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
Was this review helpful?
Matter Type:
Residential Conveyancing
James
Collected on:
Thank you James Williams and Team for ensuring a swift and easy buying process. Always recommend.
A representative from Poole Alcock LLP responded to this review on 04 September, 2024:
Hi thank you for the lovely review and its great to hear you would recommend us in the future, all the best.
Was this review helpful?
Matter Type:
Residential Conveyancing
Richard
Collected on:
James and his team were extremely responsive and supportive throughout a difficult purchase. They really helped to push things along, and were more than happy to take the time to explain what was happening.
I really valued the thoroughness and transparency - fully recommend!
A representative from Poole Alcock LLP responded to this review on 21 August, 2024:
Hello Richard thank you so much for your lovely review we really are grateful for this great feedback about James and the team. we hope to work with you again in the future.
Was this review helpful?
Matter Type:
Residential Conveyancing
Fee
Collected on:
Our buying situation was not straightforward. James Williams was happy to meet us, explain things in detail & answer our questions. He was proactive & we always got a quick response to our emails. I would definitely recommend James & his team.
A representative from Poole Alcock LLP responded to this review on 07 February, 2024:
Thank you for such a detailed review of James and his team!
Was this review helpful?
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
