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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Anonymous
Collected on:
Oliver was polite, courteous and professional. Thank you.
A representative from Poole Alcock LLP responded to this review on 13 December, 2024:
We are so happy Oliver was able to help you. Thankyou for the positive feedback. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
I would definitely recommend to anyone to give Jane a call. All her advice and information was really useful.
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
The advice received was very helpful and I was satisfied with the assistance.
A representative from Poole Alcock LLP responded to this review on 14 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Purchase and Sale
Anton
Collected on:
They keep me informed from start to finish when I was selling a house. Excellent job!
A representative from Poole Alcock LLP responded to this review on 17 July, 2024:
Hi Anton thank you so much for this lovely review and for leaving such great feedback we really appreciate this, all the beat for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Paul
Collected on:
Opened my eyes on a few things, i will be using ASAP.
A representative from Poole Alcock LLP responded to this review on 17 July, 2024:
Hi Paul thank you for leaving a great review and we look forward to working with you and getting you the best outcome. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Ladislav
Collected on:
Chloe has come back to me after a message using the team's online portal and messaging service and she was most understanding and helpful.
A representative from Poole Alcock LLP responded to this review on 01 July, 2024:
Hi Ladislav thank you so much for this lovely review and great to hear you had great service from Poole Alcock, We wish you all the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
Chris E
Collected on:
Was very happy with the service and communication I received from all those involved with my request. Every question was quickly answered and to my satisfaction.
A representative from Poole Alcock LLP responded to this review on 26 June, 2024:
Hello Chris thank you for this great review and for the lovely feedback, We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Michael
Collected on:
Very efficient from day 1.
Excellent service and communication. All my emails were always answered quickly. Chloe's Team was very helpful throughout the process.
Thank you
A representative from Poole Alcock LLP responded to this review on 25 June, 2024:
Hi Michael thank you so much for this lovely review and we hope to work with you again in the future.
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Matter Type:
Wills
Richard
Collected on:
Total satisfaction. Appointments were met on time. Conference room ready and waiting. Offered refreshment on arrival. Holiday commitments imposed a timescale which was met efficiently . Thorough coverage of all aspects of my estate leaving me confident that all things were properly covered. I can safely recommend.
A representative from Poole Alcock LLP responded to this review on 19 June, 2024:
Hi Richard we are so pleased to hear you received amazing service from us here at Poole Alcock, We hope to work with you again in the future.
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Matter Type:
Employment - business
Katy
Collected on:
I contacted the firm regarding an issue as an employee. They were so helpful from the first contact and got me an appointment quite quickly. Jamie was so informative and discussed all options with me to get the best outcome. I am so grateful for the advice and information given as it got me the best outcome for my situation.
A representative from Poole Alcock LLP responded to this review on 29 May, 2024:
Hi Katy thank you so much for your great review. we appreciate you taking the time to leave such lovely feedback we hope to work with you again in the future.
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Matter Type:
Family law
S
Collected on:
The tears, fears, and anxieties one experineces in the unknows of family law is insanely disturbing... I'd like to thank Helen Stoller and Rosemary Taylor for their undivided attentivness to a childs life. Helen's firm and level headed approach with a hint of humour saw me through 23 months of the most traumatic time of my life. I was represented genuinely through my life experinece, given the best legal advice and guided though the process at every step. Rose smashed it with the eye for detail, the pure diligence and showed immense passion for my case. I couldnt have wished for better representation. I'd like to thank the many members of the team throughout who have contributed to my case coming to an end. HAPPY MUM. XXX
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Matter Type:
Employment Law
Paul
Collected on:
Exceptionally friendly and professional. I dealt mostly with Emily whose response to queries was always rapid and thorough. Would highly recommend!
A representative from Poole Alcock LLP responded to this review on 03 May, 2022:
Thank you so much Paul.
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Matter Type:
Family law
emily
Collected on:
I highly recommend the divorce team and especially Amie Pine. Excellent client care and service. Really responsive and caring.
A representative from Poole Alcock LLP responded to this review on 10 February, 2022:
Thank you for taking the time to leave this review and feedback Emily!
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Matter Type:
Separation
Lee
Collected on:
Excellent meeting with Nicola Jones. Explained all of the options available to me regarding my separation and took the time to fully understand my circumstances. Followed up with a full record of the meeting and the areas I needed to consider.
A representative from Poole Alcock LLP responded to this review on 15 August, 2021:
Thank you so much Lee!
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Matter Type:
Commercial Law
Phil
Collected on:
Amazing service, knowledge and professionalism from Eve on a very tricky subject, great work, thank you very much.
A representative from Poole Alcock LLP responded to this review on 01 December, 2021:
Thanks Phil. I am pleased to hear that Eve was able to help with your case.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
