Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Sue Banks
Collected on:
Made easy
Quick and easy process to engage the solicitor and friendly customer services
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Poole Alcock LLP
01606663989
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
- Address
- CW9 7RA
- 01606663989
- www.poolealcock.co.uk/?utm_source=Review+Solicitors
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How Poole Alcock LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Matrimonial finance
Anonymous
Collected on:
Divorce - FDR - its a tough gig
No divorce is clean... its years unpicking your life.
Poole Alcock worked on my behalf for finance separation of a long marriage.
This is the only real area worth paying for.
I have had 3 other solicitors... all fleeced me as a naive separated parent.
Richard Barratt acted on my behalf for all matters prior to the hearing.
He positioned me well for the hearing and laid out all terms and complied with all paperwork.
I had to chase some items which were missed, however, those delays will always be due to third parties such as accountants and surveyors.
The Barrister who represented me was fantastic...
its the case that a lawyer will not represent in court so be prepared to budget £4.5k-6k for a decent one... its worth it and go for a clean break... else they will take you back to court for a new washing line or a cost of a flat tyre... and I am not exaggerating.
Be patient and know that your life will be on hold for...wait for it... at least 1 year... poss more... its painful... no one tells you this but a lawyer ... a good one is a must... and you don't know til you know.
This is an honest review...
I thought the other lawyers were good until I realised they were just there for the money... not the result!!
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Matter Type:
Child Arrangements Following Divorce
Susanna
Collected on:
Excellent!
Emma recently helped me with a Child Arrangement Order and I couldn’t have asked for a better solicitor! She is professional, endlessly patient and simply pleasant to speak to. I highly recommend her and Poole Alcock!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Anti-social Behaviour
Carrie
Collected on:
Efficient with good communication
PA were my conveyancers purchasing a property, the team at Alsager branch was pro-active, prompt and communicative, and reassuringly someone always there answering the phone.I never felt intimidated if asking what might have been a silly question. Friendly and efficient.
A representative from Poole Alcock LLP responded to this review on 12 February, 2025:
Thank you for leaving such positive feedback Carrie we really appreciate it and we are delighted that you found the conveyancing team at our Alsager office of Poole Alcock prompt and communicative, and reassured that someone was always there answering the phone. Please do not hesitate to get in touch at any time.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Brenda Sutton
Collected on:
Politeness and Efficiency
Could recommend this company for their efficiency.
A representative from Poole Alcock LLP responded to this review on 11 February, 2025:
Thank you for leaving a 5 star review, we are very happy that you found the service to be efficient and that you would recommend us Brenda. We look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Anti-social Behaviour
Lesley
Collected on:
House sale
Would highly recommend always there to answer any questions the team who dealt with us were very professional especially georgina harper .
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Anti-social Behaviour
Steve
Collected on:
Property Sale
Excellent, professional and friendly service from start to completion
A representative from Poole Alcock LLP responded to this review on 11 February, 2025:
We are delighted that you have received excellent, professional and friendly service in connection with your property sale and appreciate the positive review.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Hayley Taylor
Collected on:
Extremely helpful
From the start Eve was super helpful and efficient,explaining the whole process and what we would need to do.
We swiftly received a quote for the work that they would be doing and a very detailed break down of each process.
Fingers crossed that our purchase will be just as smooth.
A representative from Poole Alcock LLP responded to this review on 11 February, 2025:
Thank you for taking the time to share your positive experience with Poole Alcock Hayley, we are delighted that you found Eve super helpful and efficient and that the whole process was explained to you so you knew what to expect. Your feedback is much appreciated.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Steve Linton
Collected on:
Professional quick and very friendly
Great professional people and Eve is very bubbly and friendly and efficient
A representative from Poole Alcock LLP responded to this review on 11 February, 2025:
Thank you for the 5 star review Steve, we are thrilled that you had such a positive experience with Poole Alcock and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Angela
Collected on:
Services
Eve is very patient in answering all my queries, so informative and very good customer service.
A representative from Poole Alcock LLP responded to this review on 07 February, 2025:
We are pleased that you found Eve to patient and informative and gave very good customer service. We look forward to working with you in the future.
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Reviews collected from
Matter Type:
Residential Conveyancing
Hansong
Collected on:
Hansong
Great service. The up chain was a bit slow in progressing, but James’ team made sure everything goes smoothly.
A representative from Poole Alcock LLP responded to this review on 22 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Andy
Really friendly and professional service. Made first time buying an easy experience
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Kim
Collected on:
Kim
Fantastic service. Friendly, professional and always respond quickly.
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Matter Type:
Residential Conveyancing
Linda
Collected on:
Linda
Chloe and her team dealt with house sale very efficiently. Always friendly and helpful and dealt with the problems with the buyers solicitors in a professional way. would recommend them to anyone.
A representative from Poole Alcock LLP responded to this review on 17 July, 2024:
Hello Linda thank you so much for this amazing review we are thrilled to hear you would recommend us and we hope to work with you again in the future.
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John
Collected on:
John
Good value and service. Very professional and timely responses to emails.
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Poole Alcock LLP are accredited by
About this branch
Description
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
Regulated by
Legal services
Personal areas of law
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Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
-
Education
- Education
-
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
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Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
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Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
-
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
-
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills
Business areas of law
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Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
-
Charities
- Charities
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
-
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
-
Dispute Resolution
- Mediation
-
IT & Intellectual Property
- Copyright
- GDPR
- Patents
- Personality and Image Rights
-
Regulations
- Alcohol Licensing
- Health and Safety
- Licensing