Poole Alcock LLP

01603515427

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
Stannard Place
St Crispin Road
Norwich
Norfolk
NR3 1YE
01603515427
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Chloe Burgis

Daniel Brooks

Elinor Hind

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Podmore

Darren Neighbour

Cheryl Cooper

Legal Executive- Care Team Leader

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

(0)

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 0%

About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 39

2nd / 4645

Company & Commercial

1st / 39

5th / 4410

Housing & Property

1st / 33

2nd / 4271

Family Law

1st / 32

1st / 3861

Wills, Trusts & Probate

1st / 36

3rd / 3528

Commercial Property

1st / 31

5th / 3339

Employment

1st / 26

1st / 3126

Regulations

1st / 11

3rd / 2599

Personal Injury

1st / 9

48th / 2396

Crime/ Criminal Defence

1st / 17

32nd / 2123

Money & Tax

1st / 27

7th / 1853

IT & Intellectual Property

1st / 14

4th / 1062

Dispute Resolution

1st / 14

6th / 1036

Welfare & Benefits

1st / 10

10th / 819

Agriculture

1st / 6

5th / 598

Construction

1st / 8

3rd / 581

Charities

1st / 11

4th / 570

Driving offences

1st / 6

17th / 359

Education

1st / 8

8th / 263

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2887
Very Good

176
Average

18
Poor

14
Awful

78

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Family Law

Verified review

Matter Type:

Children

Anonymous

December 11, 2024

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Informative and kind

Stephanie was very reassuring and informative about the processes available to me in terms of child arrangements. Whilst informative Stephanie was very kind and considerate about my circumstances.

Lawyer named in this review:
Stephanie Phennah

Stephanie Phennah

A representative from Poole Alcock LLP responded to this review on 12 December, 2024:

We are so glad that Stephanie was able to provide such a positive experience for you during this time, thankyou for the feedback. We look forward to working with you.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

October 14, 2024

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Collected on:

Really useful

Really, really useful call and advice. Very quick to speak to someone and just what I needed. Thank you.

Lawyer named in this review:
Jane Jacques

Jane Jacques

A representative from Poole Alcock LLP responded to this review on 14 October, 2024:

Hi thank you so much for this great review, we hope to work with you again in the future.

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Housing & Property

Verified review

Matter Type:

Boundary Disputes

Colin

August 07, 2024

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House ssle

Easy to deal with always at the end of the phone for you excellent service

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 07 August, 2024:

Hi Colin thank you so much for your lovely review. We really appreciate your great feedback and we hope to work with you again in the future.

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Family Law

Verified review

Matter Type:

Legal aid

Harjeet

July 12, 2024

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Collected on:

Consultation

Very informative and helpful conversation which addressed most of my concerns regarding my personal situation. Would highly recommend Helen to anyone in need of service.

Lawyer named in this review:
Helen Stoller

Helen Stoller

A representative from Poole Alcock LLP responded to this review on 17 July, 2024:

Hello Harjeet thank you so much for your lovely review and we are thrilled to hear you would recommended us.

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Family Law

Verified review

Matter Type:

Lasting power of attorney

Anonymous

June 05, 2024

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Lasting Power of Attorney

Everything was explained to me in great detail and if I any questions they were answered to my satisfaction, I was kept in the loop all the way thorough the process.

Lawyer named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 05 June, 2024:

Hi thank you so much for this great review, we are really grateful of such lovely feedback and we hope to work with you again in the future.

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Housing & Property

Verified review

Matter Type:

Anti-social Behaviour

Nigel

May 20, 2024

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Collected on:

house sale

The matter was dealt with efficiently and promptly.
Thank you.

Lawyer named in this review:
Kate Heath

Kate Heath

A representative from Poole Alcock LLP responded to this review on 20 May, 2024:

Thank you for your review of Kate and her team, Nigel.

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Employment

Verified review

Matter Type:

Settlement Agreements

Richard Grindey

May 03, 2024

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Great service

A great service quick and efficient the admin team were super quick at getting things sent and Jamie was friendly and approachable.

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 07 May, 2024:

Hi Richard thank you so much for this lovely review, We hope to work with you again in the future.

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Family Law

Verified review

Matter Type:

Pre and Post Nuptial Agreements

John

April 06, 2024

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Collected on:

Divorce financial issues

Spoke to Tim, was very at ease with him personally and was very interested in his advice. Spoke to me as a person. Pleasant chap

Lawyer named in this review:
Tim Edgeley

Tim Edgeley

A representative from Poole Alcock LLP responded to this review on 08 April, 2024:

Hi John thank you so much for your review, Tim is lovely and I'm so glad you felt at ease. All the best for the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Richard Mawdsley

April 03, 2024

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Collected on:

First time buyers

As first time buyers my partner and I were quite apprehensive about the conveyancing process but Eve dealt with us in an extremely helpful and professional way that put our minds at ease. Eve made the first steps for us far easier than we had expected and was a joy to deal with - thanks Eve! We would certainly recommend to others.

Lawyer named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 03 April, 2024:

Hi Richard thank you so much for your great review. We are so happy to hear you were put at ease. Good luck and best wishes to you in your new home!

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Margaret

March 06, 2024

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Collected on:

Lasting Power of Attorney

Friendly and polite made a lovely coffee for me and chatted while i waited for my taxi to arrive enjoyable visit.

Lawyer named in this review:
Verity Mckay

Verity Mckay

A representative from Poole Alcock LLP responded to this review on 06 March, 2024:

Hi Margaret thank you for your lovely review, we love a chat and a coffee with our clients :)

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

Deon

September 13, 2023

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Collected on:

Deon

Brilliant service everything explained in very simplistic detail for me and updates where absolutely perfect, never had to chase for progression at any point

Lawyer named in this review:
Kate Heath

Kate Heath

A representative from Poole Alcock LLP responded to this review on 14 September, 2023:

Thank you for your great review, Deon. We are so pleased to hear of your fantastic experiences with Kate and her team.

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Family Law

Matter Type:

Children

Morgan

June 17, 2023

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Collected on:

Morgan

Thank you for the more than perfect experience. Will definitely work with yourselves again!

A representative from Poole Alcock LLP responded to this review on 24 November, 2023:

Hi Morgan, thank you so much for your great review and for taking the time to leave us this great feedback. We look forward to working with you in the future.

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Commercial Property

Matter Type:

Commercial Leases

Nikola

May 03, 2023

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Collected on:

Nikola

Very professional, quick response, would recommend.

A representative from Poole Alcock LLP responded to this review on 27 November, 2023:

Hi Nikola thank you for your lovely review its very much appreciated. We look forward to working with you in the future should you need us.

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Employment

Matter Type:

Employment Law

Rebecca

March 04, 2023

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Collected on:

Rebecca

Professional and supportive

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Employment

Matter Type:

Employment Law

Carol

February 15, 2023

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Collected on:

Carol

I contacted Poole Alcock solicitors as I was in the middle of an employment dispute. I was extremely stressed and upset.
From the very first telephone call, Jamie Riseley and his team made me feel fully supported and reassured. They have dealt with my case in a caring yet totally efficient manner for which I'm extremely grateful. I would highly recommend them to all.

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Informative and kind

Really useful

House ssle

Consultation

Lasting Power of Attorney

house sale

Great service

Divorce financial issues

First time buyers

Lasting Power of Attorney

Reviews collected from

Deon

Morgan

Nikola

Rebecca

Carol

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter