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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Really, really useful call and advice. Very quick to speak to someone and just what I needed. Thank you.
A representative from Poole Alcock LLP responded to this review on 14 October, 2024:
Hi thank you so much for this great review, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Colin
Collected on:
Easy to deal with always at the end of the phone for you excellent service
A representative from Poole Alcock LLP responded to this review on 07 August, 2024:
Hi Colin thank you so much for your lovely review. We really appreciate your great feedback and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Harjeet
Collected on:
Very informative and helpful conversation which addressed most of my concerns regarding my personal situation. Would highly recommend Helen to anyone in need of service.
A representative from Poole Alcock LLP responded to this review on 17 July, 2024:
Hello Harjeet thank you so much for your lovely review and we are thrilled to hear you would recommended us.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Lasting power of attorney
Anonymous
Collected on:
Everything was explained to me in great detail and if I any questions they were answered to my satisfaction, I was kept in the loop all the way thorough the process.
A representative from Poole Alcock LLP responded to this review on 05 June, 2024:
Hi thank you so much for this great review, we are really grateful of such lovely feedback and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Anti-social Behaviour
Nigel
Collected on:
The matter was dealt with efficiently and promptly.
Thank you.
A representative from Poole Alcock LLP responded to this review on 20 May, 2024:
Thank you for your review of Kate and her team, Nigel.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Richard Grindey
Collected on:
A great service quick and efficient the admin team were super quick at getting things sent and Jamie was friendly and approachable.
A representative from Poole Alcock LLP responded to this review on 07 May, 2024:
Hi Richard thank you so much for this lovely review, We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
John
Collected on:
Spoke to Tim, was very at ease with him personally and was very interested in his advice. Spoke to me as a person. Pleasant chap
A representative from Poole Alcock LLP responded to this review on 08 April, 2024:
Hi John thank you so much for your review, Tim is lovely and I'm so glad you felt at ease. All the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Richard Mawdsley
Collected on:
As first time buyers my partner and I were quite apprehensive about the conveyancing process but Eve dealt with us in an extremely helpful and professional way that put our minds at ease. Eve made the first steps for us far easier than we had expected and was a joy to deal with - thanks Eve! We would certainly recommend to others.
A representative from Poole Alcock LLP responded to this review on 03 April, 2024:
Hi Richard thank you so much for your great review. We are so happy to hear you were put at ease. Good luck and best wishes to you in your new home!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Margaret
Collected on:
Friendly and polite made a lovely coffee for me and chatted while i waited for my taxi to arrive enjoyable visit.
A representative from Poole Alcock LLP responded to this review on 06 March, 2024:
Hi Margaret thank you for your lovely review, we love a chat and a coffee with our clients :)
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
Jamie and his team at Poole Alcock expertly guided me through what was an extremely stressful experience and achieved the result I needed with their excellent legal support and opinion, good humour, attention to detail and professionalism. At every stage they listened intently and sympathetically and advised me in my best interests. They made me feel at ease throughout. I couldn’t recommend them more.
A representative from Poole Alcock LLP responded to this review on 11 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Deon
Collected on:
Brilliant service everything explained in very simplistic detail for me and updates where absolutely perfect, never had to chase for progression at any point
A representative from Poole Alcock LLP responded to this review on 14 September, 2023:
Thank you for your great review, Deon. We are so pleased to hear of your fantastic experiences with Kate and her team.
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Matter Type:
Children
Morgan
Collected on:
Thank you for the more than perfect experience. Will definitely work with yourselves again!
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Matter Type:
Commercial Leases
Nikola
Collected on:
Very professional, quick response, would recommend.
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Matter Type:
Employment Law
Rebecca
Collected on:
Professional and supportive
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Matter Type:
Employment Law
Carol
Collected on:
I contacted Poole Alcock solicitors as I was in the middle of an employment dispute. I was extremely stressed and upset.
From the very first telephone call, Jamie Riseley and his team made me feel fully supported and reassured. They have dealt with my case in a caring yet totally efficient manner for which I'm extremely grateful. I would highly recommend them to all.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
