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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
The advice I received was empathetic, professional and clear.
A representative from Poole Alcock LLP responded to this review on 06 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Lana
Collected on:
Megan, Elinor and Kellie were super efficient in helping me resolve a settlement agreement in super fast timing and offered an excellent service advice and support. I would highly recommend using this firm to help you with any employment issue at speed!
A representative from Poole Alcock LLP responded to this review on 23 July, 2024:
Hello Lana thank you so much for this lovely review. We really appreciate you taking the time to leave such great feedback we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Christina
Collected on:
Rosemary was extremely patient to listen to my predicament and provided me with relevant advice.
I will definitely continue to work with her
A representative from Poole Alcock LLP responded to this review on 15 April, 2024:
Hi Christina thank you for your great review. We really appreciate such lovely feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Christopher
Collected on:
This was a daunting prospect as we had lived in are home for thirty two years Poole Alcock dealt with any issues we had quickly and efficiently we would highly recommend their services.
A representative from Poole Alcock LLP responded to this review on 19 March, 2024:
Hi Christopher thank you so much for your review. we are so pleased to hear that you would recommend us. We hope to work with you again in the future,
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Matter Type:
Child Access
Ben
Collected on:
Richard Barratt gave me some great initial advise around a family matter involving access to my child and I am grateful for the help received already which has given me a little more confidence dealing with mediation and the prospect of potential court hearings. I am looking forward to being further supported in this extremely stressful process and feel that I have come to the right place to navigate this situation.
A representative from Poole Alcock LLP responded to this review on 14 March, 2024:
Hi Ben thank you for your fantastic review, we really appreciate this. All the best for the future.
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Matter Type:
Wills
Linda
Collected on:
Poole Alcock helped me to draw up my first Will and have handled several amendments over the years since then.
A representative from Poole Alcock LLP responded to this review on 19 February, 2024:
Hi Linda. thank you for the great review and for taking the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Fara
Collected on:
Great advice , friendly and knowledgable
A representative from Poole Alcock LLP responded to this review on 11 January, 2024:
Thank you for the lovely review. We look forward to working with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Jordan
Collected on:
Very straight up honest person came of the phone call much more knowledgeable about my situation and massively calmer.
A representative from Poole Alcock LLP responded to this review on 24 October, 2023:
Hi Jordan, thanks for a great review and we are so glad we could calm you and put your mind at ease.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Anonymous
Collected on:
Feel happy that I can now leave in the capable hands of Mr Roberts and I don't need to worry about things anymore.
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Thank you for your lovely review. We are thrilled to have been able to take the pressure off when dealing with your sensitive issue.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
RK
Collected on:
Helen Stoller was an excellent advisor, confidant and negotiator throughout my divorce. She made what would otherwise have been acrimonious and unpleasant into something very businesslike and efficient.
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Thank you for a lovely review, and we are glad we made a difficult time that little bit easier
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Matter Type:
Employment Law
B
Collected on:
Was met with politeness when calling, couldn’t have been easier to get the help I needed. Excellent advice and was updated continuously throughout the process. Excellent solicitors, and will for sure be using in the future if needed again.
Thank you to Sarah who answered the phone & forwarded me onto the correct solicitor, very polite and easy to speak to, made sure I was sorted within minutes.
Thank you to Kellie, who made sure to update me on signing documents, and kept me updated through out.
Thank you to Jamie, you were extremely easy to speak to about a difficult matter and made sure I came out of our meeting feeling relaxed & happy! Explained terms to me excellently & made sure I was ok before leaving the meeting and made sure all my questions were answered. An email was sent shortly after the meeting outlining what we spoke on & making sure I was taken care of.
Nothing was too much trouble & I highly value how much I was updated throughout the process. The work was done very quickly & I couldn’t have chosen a better solicitors.
X
A representative from Poole Alcock LLP responded to this review on 03 July, 2023:
We are thrilled with your kind words, B. We really appreciate you taking the time to share your experience. So glad we could exceed your expectations.
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Matter Type:
Family law
Wendy
Collected on:
We recently used Poole and Alcock to revisit a divorce settlement from a few years ago. Our solicitors name is Nicola Jones. she was efficient, polite, patient and very professional throughout until our claim was settled. I would reccomend without hesitation.
A representative from Poole Alcock LLP responded to this review on 05 May, 2023:
Hi Wendy, thank you for taking the time to share your positive experience. We shall be sure to pass your comments on to Nicola.
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Matter Type:
Residential Conveyancing
Bilal
Collected on:
Chloe, Daisy and their team have been incredible in resolving all the issues we had during our purchase. We had many ups and downs during the process including seller refusing to hand over the property after the auction but the advise from Poole Alcock has always been on point and most importantly on time. Will definitely recommend and use again. Bilal and Ifat
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
