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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
I found Lisa's advice to be very reassuring.
A representative from Poole Alcock LLP responded to this review on 12 December, 2024:
Thankyou for the positive review, we are glad Lisa able to reassure you. Take care.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Brenda
Collected on:
Chloe was very informative, and very helpful. She answered all my questions. I would highly recommend her to anyone. Many thanks.
Regards
Brenda. X
A representative from Poole Alcock LLP responded to this review on 13 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Pauline
Collected on:
Whilst at this time obtaining probate is a long and stressful process. I am pleased to say that the Poole Alcock team were very efficient and helpful and provided me regular updates of the progress of my application and I received the certificate with in their estimated time scale. I would highly recommend them.
A representative from Poole Alcock LLP responded to this review on 28 March, 2024:
Hi Pauline thank you so much for your lovely review, we really do appreciate the great feedback, We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Lesley
Collected on:
The team at Poole Alcock led by Nicola and Helen were fabulous supporting me over the last 19 months as the financial aspect of my divorce were agreed and finalised. They worked tirelessly often out of hours to get me the best possible outcome.
A representative from Poole Alcock LLP responded to this review on 26 March, 2024:
HI Lesley thank you for this brilliant review, we really do appreciate this. All the best for the future,
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Tom
Collected on:
I approached these solicitors for help on an employment matter and they were very very professional and provided me with clear and concise advice and the service was impeccable.
A representative from Poole Alcock LLP responded to this review on 18 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Service Charge Disputes
Anushka
Collected on:
Amazing no words to express the magnificent experience that we had with you guys. Always on time with the paper works. Time wise amazing everything was on time.
A representative from Poole Alcock LLP responded to this review on 16 January, 2024:
Thank you for your lovely review Anushka!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Malgorzata
Collected on:
Hellen was very professional and explained well the process and costs associated with cohabitation agreement.
A representative from Poole Alcock LLP responded to this review on 12 January, 2024:
Hi thank you for your great review, We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Sarah Hayes
Collected on:
Don't bother with all the "free" will offers there will be payments to be made and you will not speak to speak directly to a solicitor.
Poole Alcock provide a professional service from the very start, there is no pressure and all the options described fully.
excellent all round -thanks.
A representative from Poole Alcock LLP responded to this review on 22 December, 2023:
Hi thank you for your lovely review, we appreciate your great feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
High Net Worth Divorce
Mike
Collected on:
Lisa gave me great advice and I plan on useing this company for my due diligence/ second option for financial settlement
A representative from Poole Alcock LLP responded to this review on 30 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Very satisfied with meeting, Will be coming back to make alterations to my Will.
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Rosie
Collected on:
Emily and her team were really helpful from start to finish in helping me to purchase my first home. They were always happy to answer any questions I had and put me at ease during what could have been a daunting process. I felt very confident in their abilities and felt they offered both a professional and friendly service.
A representative from Poole Alcock LLP responded to this review on 30 October, 2023:
Hi Rosie. We are so glad you felt at ease and confident with our service. Thank you for leaving such a great review.
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Aaron
Collected on:
Good with my friend problem 👍👍👍👍
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Mark
Collected on:
Absolute rip off and when you call up no one answers only interested in taking your money
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Really friendly and professional service. Made first time buying an easy experience
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
