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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
Jane
Collected on:
Contacted and was greeted by Jackie Bowyer. Really kind, helpful and smooth start to using the firm for buying a house. Thanks!
A representative from Poole Alcock LLP responded to this review on 24 July, 2024:
HI Jane thank you so much for the lovely review and great comments regarding Jackie. All the best.
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Matter Type:
Legal aid
Sophie-Leigh
Collected on:
I reached out to request a free consultation and within the hour, i was on the phone to Richard receiving advice and being informed of my options. He was reassuring, thorough, helpful and supportive. If i'm in a position financially to move forward, i'd be very happy to move forward with him and Poole Alcock. I was really impressed with the process and how quickly help was offered.
A representative from Poole Alcock LLP responded to this review on 25 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Anonymous
Collected on:
Great communication throughout the process, would recommend
A representative from Poole Alcock LLP responded to this review on 11 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Anonymous
Collected on:
Many thanks to all the team that dealt with my "Employment issue". They did a Stirling job, very swift and efficient, and I will certainly consider using these guys again in future should the need arise.
A representative from Poole Alcock LLP responded to this review on 11 June, 2024:
Hi thanks for this great review, we are pleased to hear the team did a great job. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Professional
A representative from Poole Alcock LLP responded to this review on 04 June, 2024:
Hi thank you for taking the time to leave a review and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Duncan
Collected on:
Everything was very easy during the process and it happened fairly quickly.
A representative from Poole Alcock LLP responded to this review on 18 April, 2024:
Hi Duncan thank you so much for your great review. we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
I'd recommend the team at Poole Alcock to anyone who has a legal issue. They are professional , friendly, responsive and very helpful.
A representative from Poole Alcock LLP responded to this review on 14 March, 2024:
Thank you so much for this lovely review. Its great to hear you would recommend us. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Nicholas
Collected on:
Willing to share information and sound advice.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi thank you so much for your lovely review, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Gillian
Collected on:
Poole Alcock were very Helpful and Efficient in helping me to change my Will due to a change in personal circumstances. They were also very sensitive to my personal situation and I felt supported and understood the process very well. Would definitely recommended.
A representative from Poole Alcock LLP responded to this review on 13 February, 2024:
Hi Gillian, thank you so much for your great review and for leaving such lovely feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Second charges
Paul
Collected on:
I encountered a excellent level of professionalism from the solicitor and his staff which made the process pleasant for first mortgage.
A representative from Poole Alcock LLP responded to this review on 07 February, 2024:
Thank you for your review, Paul. We are delighted you had a great experience with James' team.
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Matter Type:
Divorce
Info
Collected on:
Good Service experienced and willing to share our experience
A representative from Poole Alcock LLP responded to this review on 22 February, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Settlement Agreements
Michelle
Collected on:
Easy process to speak to a solicitor. All staff very helpful, giving full and detailed advice at every stage. Liaised with my company on my behalf once we have reviewed the necessary documents
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Matter Type:
Residential Conveyancing
Paul
Collected on:
From start to finish James and his team have been prompt, professional and precise.
I have purchased several homes during my adult life and this was the first time using Poole Alcock.
I’ve been recommending their service to others ever since completion.
They’ve explained things very well through the purchase process.
Their friendly professional manner can’t be faulted.
The sellers Solicitors we second rate in comparison to James and his team. They put all others to shame.
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Matter Type:
Residential Conveyancing
Mandy
Collected on:
I found James to be very professional, kept me informed and up to date on all matters .. and made the whole process stress free.. would thoroughly recommend..
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
Thank you for these kind words Mandy
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Matter Type:
Residential Conveyancing
The
Collected on:
Very efficient and professional company. From start to finish, we had an extremely great experience of buying our first property with Poole Alcock. James, Nicola and team made us feel very looked after and everything was done in great timing and felt they made every effort to keep us updated throughout this process. I will be recommended their services to friends and family and will use them for future house sales and any legal tasks we may need.
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
We really appreciate these kind words!
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
