Poole Alcock LLP

01515590629

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
1 Mann Island
3rd Floor
Merseyside
L3 1BP
01515590629
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Burgis

Daniel Brooks

Chloe Podmore

Anna Kuckova

Darren Neighbour

Cheryl Cooper

Legal Executive- Care Team Leader

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

(0)

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 0%

About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 43

114th / 4665

Company & Commercial

1st / 27

236th / 4426

Housing & Property

1st / 27

373rd / 4272

Family Law

1st / 40

155th / 3864

Wills, Trusts & Probate

1st / 26

224th / 3536

Commercial Property

1st / 29

150th / 3354

Employment

1st / 25

93rd / 3129

Regulations

1st / 19

115th / 2610

Personal Injury

1st / 5

540th / 2408

Crime/ Criminal Defence

1st / 10

308th / 2127

Money & Tax

1st / 14

161st / 1853

IT & Intellectual Property

1st / 5

217th / 1063

Dispute Resolution

1st / 4

317th / 1035

Welfare & Benefits

1st / 10

191st / 821

Agriculture

1st / 3

252nd / 598

Construction

1st / 7

77th / 583

Charities

1st / 9

69th / 573

Driving offences

1st / 3

210th / 353

Education

1st / 10

37th / 259

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2127
Very Good

110
Average

2
Poor

8
Awful

34

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Emily

July 27, 2024

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Collected on:

Great team, we would definitely use them again

Everyone in James’ team has been great with us through the process of buying our first home. We were always kept in the loop, surveys/queries were always dealt with quickly and overall the team were lovely! I would recommend them to anyone.

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 29 July, 2024:

Hi Emily thank you for this brilliant review and we wish you all the best in your 1st home!!

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Family Law

Verified review

Matter Type:

Legal aid

Anonymous

June 30, 2024

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Collected on:

Initial consultation

I reached out to Poole Alcock to get some initial help and guidance on potential divorce proceedings, Tim broke things down very clearly for me and helped me understand the landscape. If I need to engage a firm, I will be going back to Poole Alcock.

Lawyer named in this review:
Tim Edgeley

Tim Edgeley

A representative from Poole Alcock LLP responded to this review on 01 July, 2024:

Hi its great to hear you would return to Poole Alcock should you need us. Thank you so much for this review and all the best.

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Employment

Verified review

Matter Type:

Settlement Agreements

June 21, 2024

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Collected on:

Excellent service

Amazing service, very fast, knowledge.
Very good communication throughout very good at their job.
I would use again and I highly recommend.

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 25 June, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Andrew Gibson

June 21, 2024

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Collected on:

Property purchase

Very efficient and approachable - made instructing the firm an easy choice.

Lawyer named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 25 June, 2024:

Hi Andrew thank you so much for this great review and we hope to work with you again in the future, all the best.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Kath

June 14, 2024

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Collected on:

Collect A Will

Good communication, Sarah was really helpful

Lawyer named in this review:
Sarah Earls

Sarah Earls

A representative from Poole Alcock LLP responded to this review on 19 June, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Company & Commercial

Matter Type:

Employment - business

Peter

May 02, 2024

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Collected on:

Redundancy and NDA

Professional and friendly through out, we’re willing to negotiate on fees based upon the max fee my employer was willing to contribute. Clear concise advice and honest discussions. Dealt with the matters arising in a timely and friendly manner.
Would recommend and use again 100%

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 07 May, 2024:

Hi Peter thank you so much for your great review, lovely to hear you would recommend and use Poole Alcock again. All the best.

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Employment

Verified review

Matter Type:

Settlement Agreements

A. Walters

April 03, 2024

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Collected on:

Excellent Employment Solicitor

Emily, Kellie and the team at Poole Alcock Solicitors were highly efficient, knowledgeable and extremely helpful. I was given sound advice and friendly assistance. Their service was swift, professional and the fact that the team were contactable and helpful made things all very easy for me, when leaving my employment.
If anyone is looking for an employment solicitor, then I would not hesitate to recommend Poole Alcock Solicitors LLP to you.

Lawyer named in this review:
Emily Muncey

Emily Muncey

A representative from Poole Alcock LLP responded to this review on 05 April, 2024:

Hi thank you for this amazing review, We really are grateful for your lovely feedback, we hope to work with you again in the future.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Stuart

March 11, 2024

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Collected on:

My Final Will

My Solicitor, Charles Smalley was very knowledgeable to draw up a Will to satisfy my present needs and future circumstances. Mr Smalley and his assistant Jack dealt with my personal family problem with a satisfactory solution, that I am more than happy with.

Lawyer named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 11 March, 2024:

Hello Stuart thank you so much for this lovely review and for taking the time to leave such amazing feedback we really do appreciate it.

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Housing & Property

Verified review

Matter Type:

Right of Way and Rights to Light

Lisa

March 01, 2024

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Collected on:

14 Merelake Way

Sophie performed miracles to ensure we met our tight deadline for purchasing a house. We encountered numerous challenges, including the site needing to close temporarily and delays in receiving responses to our queries. Throughout the process, Sophie maintained a high level of professionalism and diligence, always prioritising our needs. She provided us with peace of mind during a very stressful situation. I highly recommend her services!

A representative from Poole Alcock LLP responded to this review on 04 March, 2024:

Hi Lisa thank you so much for your lovely review all the best in your new home!!

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Family Law

Verified review

Matter Type:

Pre and Post Nuptial Agreements

Lisa

February 09, 2024

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Collected on:

My call with rose

Rose was absolutely brilliant, she gave me so much information and she gave me full confidence that she really understood my case and knew her stuff.

Lawyer named in this review:
Rosemary Taylor

Rosemary Taylor

A representative from Poole Alcock LLP responded to this review on 12 February, 2024:

Hi Lisa, thank you so much for the lovely review and for taking the time to leave such great feedback its very much appreciated.

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

July 11, 2024

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Collected on:

A client

Excellent service from Kate’s team. Kept me timely informed and helped through the whole process as a first time buyer. Much appreciated and will definitely be using Kate and her team again.

Lawyer named in this review:
Kate Heath

Kate Heath

A representative from Poole Alcock LLP responded to this review on 12 July, 2024:

Hi Oi thank you so much for the review we really appreciate the lovely feedback, We hope to work with you again in the future.

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Company & Commercial

Matter Type:

Commercial Law

Alicia

June 08, 2023

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Collected on:

Alicia

Very helpful and kind, got things done quickly and kept me updated on progress.

A representative from Poole Alcock LLP responded to this review on 24 November, 2023:

Hi Alicia. thank you for your great review and taking the time to leave us such lovely feedback its very much appreciated.

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Housing & Property

Matter Type:

Residential Conveyancing

Richard

March 10, 2023

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Collected on:

Richard

There amazing people..

Was this review helpful?

Employment

Matter Type:

Employment Law

Bert

February 25, 2023

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Collected on:

Bert

Jamie took the time to understand the background and explained everything really clearly.

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

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Employment

Matter Type:

Settlement Agreements

Martin

June 28, 2022

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Collected on:

Martin

Completed the review of my settlement agreement with short notice and a fast turnaround. The advice given by Jamie was always concise and too the point - picked up errors in my employers docs and that is always fun 😁😁. Would use again in the future so would thoroughly recommend .

A representative from Poole Alcock LLP responded to this review on 07 September, 2022:

Thank you for such positive feedback Martin! We hope to work with you again

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Great team, we would definitely use them again

Initial consultation

Excellent service

Property purchase

Collect A Will

Redundancy and NDA

Excellent Employment Solicitor

My Final Will

14 Merelake Way

My call with rose

Reviews collected from

A client

Alicia

Richard

Bert

Martin

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter