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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Very helpful, put my mind at rest
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Helpful and informative - personable person.
A representative from Poole Alcock LLP responded to this review on 19 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce Mediation
Jonathan
Collected on:
Tim got the balance just right between being professional, but friendly and reassuring. The advice he gave me was extremely reassuring and the options he laid out were clear and concise. I will not hesitate to use Tim should I require further services.
A representative from Poole Alcock LLP responded to this review on 20 August, 2024:
HI Jonathan thank you so much for leaving such a great review for Tim. We really appreciate such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
John
Collected on:
Always managed to get hold of a member off Vicky's team who were efficient and helpful.
A representative from Poole Alcock LLP responded to this review on 05 August, 2024:
Hi John thank you so much for this great review we are very grateful you've taken the time to leave such lovely feedback regarding Victoria and her team.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Separation Agreement
Hayley
Collected on:
Jane was wonderful. Gave me all details and information required and when I am ready to start proceedings, I shall be employing her for representation.
A representative from Poole Alcock LLP responded to this review on 23 May, 2024:
Hi Hayley thank you so much for this lovely review, we are so happy to hear you are working with Poole Alcock, All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Purchase and Sale
Anonymous
Collected on:
Eve was very professional and friendly and she helped me to book the Conveyancing process very easily. I would recommend to anyone looking for the same service!
A representative from Poole Alcock LLP responded to this review on 20 May, 2024:
Thank you for taking the time to leave a review for Eve, and for your kind recommendation.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Financial Matters
Mark
Collected on:
Excellent service and great representation from a comforting company of Solicitors.
A representative from Poole Alcock LLP responded to this review on 05 April, 2024:
HI mark thank you for the lovely review, was nice to see you in the Northwich for a coffee and a chat.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
I cannot fault the service and advice I was given. I am pleased with the outcome. I may have done this cheaper over the internet, but I felt a reputable company would be worth the extra money, and offer peace of mind.
I would like to thank Charles and would certainly recommend him and use Poole Alcock for any future matters.
A representative from Poole Alcock LLP responded to this review on 03 April, 2024:
Thank you for this lovely review, and we are pleased to hear that you would recommend us. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Brian Tipa
Collected on:
I was well treated from initial contact to resolution. At every stage I was treated with respect and dignity. All matters of delicacy and privacy were handled with great discretion
The legal advice was clearly explained with all options explained and merits of each option laid out concisely.
I felt at all times my own opinion was sought and respected and, once decisions were taken, they were implemented effectively.
All in all as good an experience as could be expected.
A representative from Poole Alcock LLP responded to this review on 20 February, 2024:
Hi Brian thank you so much for your lovely review. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
Great service, very friendly. I was impressed with the speed and easy at which thet dealt with my case. Would recommend to anyone needing a solicitor.
A representative from Poole Alcock LLP responded to this review on 16 January, 2024:
Thank you for your review and for recommending Emily.
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Matter Type:
Residential Conveyancing
Annie
Collected on:
Fantastic support from James Williams and his team. Always prompt to answer any questions and has a reputation among local agents as being "the one" who works really efficiently.
A representative from Poole Alcock LLP responded to this review on 02 April, 2024:
Hi Annie thank you so much for your lovely review. We are so pleased to hear you received great service from James and his team. All the best.
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Matter Type:
Residential Conveyancing
Steve
Collected on:
Poole Alcock were professional, polite and helpful from beginning to end and took a lot of the stress out of our house move.
A representative from Poole Alcock LLP responded to this review on 19 October, 2023:
Hi Steve we are so glad to hear we took away the stress for you. Thank you for your great review we really appreciate it.
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Matter Type:
Residential Conveyancing
chris
Collected on:
The team managed what turned out to be a messy conveyance due to having to change property we were purchasing and very short timescale required by the buying chain. This was further complicated by a very slow sellers conveyancer. James and his team worked really hard to make things move and support us through a very difficult time.
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
Thank you for taking the time to leave this review Chris, we really appreciate it!
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Matter Type:
Residential Conveyancing
Paul
Collected on:
Ref House sake. Professional no nonsense approach. Always easy to contact and quick turnaround too. Highly recommended.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
