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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Open, honest, forthcoming, calming and direct. made me realist I'm in a better position than I thought I was.
A representative from Poole Alcock LLP responded to this review on 26 September, 2024:
Hi thank you for your lovely review we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Ibtasam
Collected on:
We had Kate Heath as our solicitor for our first home. She was brilliant and had a large team to help with any queries.
Would recommend.
A representative from Poole Alcock LLP responded to this review on 25 July, 2024:
Hello Ibtasam thank you so much for your lovely review. Kate and her team will be thrilled. Great to hear you would recommend us and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Remortgaging
Khaja Mohammed(Mohisons Ltd)
Collected on:
I recently had the pleasure of working with the remortgage team at Poole Alcock, and I am delighted to share my experience. From start to finish, the team demonstrated exceptional professionalism, efficiency, and dedication, ensuring a smooth and stress-free transaction.
A special mention goes to Alisha, whose outstanding efforts truly stood out. Alisha's meticulous attention to detail, proactive communication, and unwavering commitment were pivotal in making this process seamless.Alisha's expertise and dedication ensured that everything was handled promptly and accurately, exceeding our expectations.
Additionally, I would like to thank James and Nic for their excellent support and assistance. Their combined efforts, along with Alisha's leadership, made this remortgage experience remarkably smooth. They were always there to help in every possible way, ensuring that the process was completed quickly and efficiently.
We are incredibly grateful for the hard work and dedication of the entire Poole Alcock remortgage team. The level of service we received was truly outstanding, and we highly recommend them to anyone in need of remortgaging services.
Thank you once again, especially to Alisha, for your exceptional work and for making this experience as smooth and pleasant as possible.
A representative from Poole Alcock LLP responded to this review on 01 July, 2024:
Hi Khaja thank you so much for this amazing review we are thrilled to hear everything went smoothly and you were happy with the team.....they are an amazing team!!! We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Adoption, Surrogacy, Care and Special Guardianship
Daniel
Collected on:
I was incredibly impressed with Chloe when I spoke to her about a child arrangement issue recently. She was incredibly reassuring at a stressful time. She was considered and had a great manner.
A representative from Poole Alcock LLP responded to this review on 28 June, 2024:
Hi Daniel we are really please to hear you felt reassure at a stressful time and we really appreciate you leaving such great comments.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Ellie
Collected on:
From the moment I picked up the phone, Eve just knew exactly how to put me at ease. We were having a bad experience with a firm and were looking to switch and Eve took the time to listen to all of our concerns and gave us all the information we needed, with a no pressure approach.
Really looking forward to proceeding with this firm. Thank you Eve!
A representative from Poole Alcock LLP responded to this review on 19 June, 2024:
HI Ellie thank you for taking the time to leave such a great review and for the lovely comments. We look forward to working with you also!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Gabriel Stevens
Collected on:
Solicitors actively engaged, had great advise, got me more money than expected, and capped their fees at the amount the company allowed me, so no further cost to me.
A representative from Poole Alcock LLP responded to this review on 19 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Anonymous
Collected on:
Very helpful and supportive.
A representative from Poole Alcock LLP responded to this review on 06 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
Had a great experience with Poole Alcock. Contacted them on Monday and by Friday the work was completed! Thank you very much.
A representative from Poole Alcock LLP responded to this review on 04 March, 2024:
hi wow what a brilliant outcome. So happy we could assist you so fast. All the Best for the future and we hope to work with you again.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Great help with my Last Will and Testament.
The advice given helped a lot.
A representative from Poole Alcock LLP responded to this review on 29 February, 2024:
Hi Steve thank you so much for your great review, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Anonymous
Collected on:
Excellent, honest direct communication with a sense of humour/humanity. Knew exactly where I stood/rights. Definitely use again or recommend.
A representative from Poole Alcock LLP responded to this review on 12 February, 2024:
Hi thank you for your lovely review and for taking the time to leave such great feedback.
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Matter Type:
Employment Law
Laugh
Collected on:
Re redundancy consultation. Very professional and efficient in dealings with employer making redundancies and end user. All files and forms completed accurately and clearly. Great at chasing down employer HR department when responses are delayed and/or slow. Recommended!
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Matter Type:
Employment Law
Darren
Collected on:
I filled in the contact request form on the Poole Alcock website and within 2 hours I was called back and a zoom/meeting set up for 2 days later with a senior solicitor/ partner. I’d also been contacted by Kellie one of the team - senior support assistant for various things that needed to be in order so we could progress the case efficiently. I was really impressed and then during the meeting with Jamie I found him to be exceptionally professional providing sound advice, discussing various circumstances affecting my situation and recommending different paths for resolution. I’ve found the company to be really professional and very responsive and wouldn’t hesitate to contact them in future about other legal matters.
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Matter Type:
Residential Conveyancing
Jonathan
Collected on:
Superb service and decision making at critical moments. Special mentions to Nic and Georgina. Thanks for hard work.
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
Thank you for taking the time to leave this review Jonathan.
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Matter Type:
Settlement Agreements
Chris
Collected on:
Excellent service, rapid turnaround. Thank you!
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Matter Type:
Residential Conveyancing
Katie
Collected on:
James Williams Team were excellent with my house purchase/sale. Always contactable and patient with me through the process. James was never too busy to speak to me himself.
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
Thank you Katie! Your kind words have been passed on to the team.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
