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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Anonymous
Collected on:
Great, human, supportive touch, providing all the necessary information.
A representative from Poole Alcock LLP responded to this review on 19 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Richard brough clarity in a succinct and measured way to a minefield I knew nothing about before our call.
A representative from Poole Alcock LLP responded to this review on 11 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Penny
Collected on:
I was recommended to Poole Alcock to deal with a very complicated family trust issue, resulting in the conveyancing issue that Eve has been dealing with. First of all there was a 3 month delay and Eve's patience is exemplary; she was asked to wait until we were ready and she did exactly that. Once we got back in touch she was efficient, knowledgeable and polite - a pleasure to deal with. This has been my experience so far with everyone I have dealt with from the company.
A representative from Poole Alcock LLP responded to this review on 08 August, 2024:
Hi Penny thank you so much for your lovely review, we look forward to working with you and we wish you all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Emily
Collected on:
I spoke with Helen for a consultation over the phone. In that short time it was the first time I had felt heard by any solicitor that I had spoken to about my pending divorce. Unfortunately, due to my location I could not proceed with Helen which I am devastated about as I don’t feel I’ll be as well supported by anyone else.
A representative from Poole Alcock LLP responded to this review on 17 July, 2024:
Hi Emily, what a shame we cant proceed with your case, but we wish you all the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Anonymous
Collected on:
As a first conversation following my realisation that I need to divorce my husband, Richard was such a calming, reassuring expert. Those 20 minutes were just what I needed. If I need further solicitor help during this process, I will have no hesitation requesting his help and support.
A representative from Poole Alcock LLP responded to this review on 10 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Gillian
Collected on:
Excellent and friendly service, would highly recommend their services.
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Matter Type:
Settlement Agreements
Kerry
Collected on:
Excellent! Knowledgeable, empathetic, effficent - just great
A representative from Poole Alcock LLP responded to this review on 23 May, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Sarah Griffiths
Collected on:
As soon as I was put through to Eve at Poole Alcock, I instantly felt reassured that everything would be taken care of and there would be no hidden extras in the cost, as previously experienced with other solicitors. Eve explained the process, step by step and it was refreshing to hear that we would have a solicitor and two assistants supporting us with our house sale. Eve has a wonderful energy and her warmth and expertise shine through. Many thanks for your support.
A representative from Poole Alcock LLP responded to this review on 23 May, 2024:
Hi Sarah thank you so much for this amazing review, Eve is brilliant and such a lovely lady whos always ready to help. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Catalina
Collected on:
Erin was very kind to take the time and talk me through the process.
She felt very empathetic and reassuring
A representative from Poole Alcock LLP responded to this review on 01 March, 2024:
Hi Catalina thank you so much for the great review, we really do appreciate you leaving such lovely feedback and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Charlie
Collected on:
Really great experience, friendly and knowledgeable. Thankyou
A representative from Poole Alcock LLP responded to this review on 22 February, 2024:
Hi Charlie, thank you for your lovely review and for taking the time to leave such great feedback.
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Matter Type:
Divorce
David
Collected on:
Very easy to work with ,professional and relaxed
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Matter Type:
Residential Conveyancing
Chris
Collected on:
I would like to thank Poole Alcock Solicitors and Lili-Mai Rushton in particular for the swift handling of the conveyancing of my mothers estate. She proved to be very diligent and professional in this matter and kept us up to speed on all matters involved during this process. Lili-Mai showed that she is a great asset to your company.
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
Thank you for taking the time to leave this review Chris, it is very much appreciated!
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Matter Type:
Residential Conveyancing
Emily
Collected on:
I am extremely satisfied with the support I received from Poole Alcock during the purchase of my first property. My solicitor James was fantastic from start to finish. He kept me fully informed and kept on the ball with the sellers solicitors throughout. He listened to my requirements and fully understood my needs, making the process clear and simple. I couldn't recommend James enough.
A representative from Poole Alcock LLP responded to this review on 10 February, 2022:
Thank you for taking the time to let us know about your experience Emily! James and his team were happy they were able to support you through the purchase of your first property.
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Matter Type:
Employment Law
rosey
Collected on:
From the minute I made contact with Poole Alcock they have been nothing but helpful insightful and plesent. I know that moving forward any legal advise I require will be coming from this firm. I would also say that Emily has been fantastic and the level of support i have received has been second to none thanks again
A representative from Poole Alcock LLP responded to this review on 03 May, 2022:
Thank you Abbie!
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Matter Type:
Employment Law
Karen
Collected on:
Jamie and his team were so helpful, professional and friendly. His knowledge, experience and advice couldn’t be faulted and l got the outcome l wanted.
I wouldn’t hesitate to recommend.
A representative from Poole Alcock LLP responded to this review on 28 February, 2022:
Thank you for this lovely review Karen.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
