0117 244 7391
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Great advice for a very tricky situation I'm faced with!
A representative from Poole Alcock LLP responded to this review on 13 December, 2024:
Thankyou for your review, we are so glad Tim was able to help you. All the best in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Anonymous
Collected on:
Oliver was friendly and helpful. He's very understanding and knowledgeable of the law.
A representative from Poole Alcock LLP responded to this review on 13 December, 2024:
Thankyou for the positive feedback, we are thrilled Oliver was able to help you. We look forward to working with you.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Investment and buy to let properties
Nikki
Collected on:
We require some legal
Support with conveyancing query on a BTL property and Eve was fantastic. Despite speaking to many solicitors, Eve was able to explain the rationale clearly and simply and give us the information to make n informed choice.
A representative from Poole Alcock LLP responded to this review on 26 July, 2024:
Hi Nikki thank you so much for this great review and for taking the time to leave such great feedback, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Jayne
Collected on:
We recently bought a property and used James Williams and the team at Poole Alcock for our conveyancing. Excellent service from start to finish and I would highly recommend.
A representative from Poole Alcock LLP responded to this review on 09 July, 2024:
Hi Jayne thank you very much for this lovely review, we appreciate the great feedback regarding James and his team. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Louise
Collected on:
Richard Barratt explained everything clearly and made the process so much easier for me. He made a stressful situation a lot easier for me to deal with and make sense. I would definitely recommend using him and his firm again.
A representative from Poole Alcock LLP responded to this review on 02 July, 2024:
Hi Louise so pleased to hear we helped to make things easier for you, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Helen
Collected on:
Jamie, Kellie and team were great - empathetic, efficient and explained the full process very clearly, I'd be happy to recommend them to anyone else.
A representative from Poole Alcock LLP responded to this review on 18 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Philip
Collected on:
My Wife and I have dealt with this firm for quite sometime, I recently engaged them to update my will and to discuss ways to minimize the impact of long term care cost on our estate. I am very happy with the outcome and found Claire to be very helpful and approachable.
A representative from Poole Alcock LLP responded to this review on 10 June, 2024:
Hi Phillip thank you for the great review and its lovely to hear you are a returning Client to Poole Alcock, We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
New home purchases and sales
Ian
Collected on:
Very helpful staff who managed to put up with my inadequacies,and as I have had quite a bit of experience over the last year with differing solicitors,I found that they were very professional and accommodating.
A representative from Poole Alcock LLP responded to this review on 20 May, 2024:
Thank you for your lovely review, Ian.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Alison
Collected on:
Eve was super helpful and gave me all of the information I needed. A credit to the firm !!
A representative from Poole Alcock LLP responded to this review on 08 April, 2024:
Hi Alison, thank you so much for your lovely review. Eve is fantastic! all the best for the future and we hope to work with you again should you need us.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Anonymous
Collected on:
Jane Jacques was very understanding and sympathetic when we spoke. She is extremely knowledgeable and answered all my questions in a way that was relevant to my circumstances. She clearly explained the process and likely costs involved and was a great help in helping me see the best way forward from here. I found the free initial consultation invaliable.
A representative from Poole Alcock LLP responded to this review on 11 March, 2024:
Thank you so much for your lovely review, Jane is fantastic and we are very grateful for your great feedback.
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Matter Type:
Litigation Law
Tom
Collected on:
We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!
A representative from Poole Alcock LLP responded to this review on 24 August, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Paul
Collected on:
Excellent experience, would highly recommend to any one requiring this type of service. Professional and proactive, thank you to James and the team!
A representative from Poole Alcock LLP responded to this review on 06 July, 2023:
Thank you for your lovely review, Paul. We are thrilled to hear that James and the team helped guide you through your conveyancing experience so smoothly.
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Matter Type:
Residential Conveyancing
S
Collected on:
Third time I have used PA now for my moves and excellent as always
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Matter Type:
Residential Conveyancing
Jo
Collected on:
Excellent communication throughout our house sale. Kate Heath and her team are very professional and always responded quickly to any questions we had. Highly recommend them.
Was this review helpful?
Matter Type:
Divorce
Jo
Collected on:
Really professional, empathetic and excellent communication throughout. Helen stoller and her team were very helpful
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
