0117 244 7391
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Friendly, fast response and brilliant advice.
A representative from Poole Alcock LLP responded to this review on 16 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Helpful, informative, legend, overall service
A representative from Poole Alcock LLP responded to this review on 09 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Very thorough and friendly and didn't talk with jargon. She explained everything so well.
A representative from Poole Alcock LLP responded to this review on 09 January, 2025:
Thank you for your positive feedback. We look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Richard was very clear in our call about my options and what I should do next
A representative from Poole Alcock LLP responded to this review on 06 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Richard's advice today was clear, simple and efficient. Thank you so much.
A representative from Poole Alcock LLP responded to this review on 03 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
I found Lisa to be very kind and helpful. I felt like I was waffling on the call but she guided me through my options.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Great advice for a very tricky situation I'm faced with!
A representative from Poole Alcock LLP responded to this review on 13 December, 2024:
Thankyou for your review, we are so glad Tim was able to help you. All the best in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Anonymous
Collected on:
Oliver was friendly and helpful. He's very understanding and knowledgeable of the law.
A representative from Poole Alcock LLP responded to this review on 13 December, 2024:
Thankyou for the positive feedback, we are thrilled Oliver was able to help you. We look forward to working with you.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Investment and buy to let properties
Nikki
Collected on:
We require some legal
Support with conveyancing query on a BTL property and Eve was fantastic. Despite speaking to many solicitors, Eve was able to explain the rationale clearly and simply and give us the information to make n informed choice.
A representative from Poole Alcock LLP responded to this review on 26 July, 2024:
Hi Nikki thank you so much for this great review and for taking the time to leave such great feedback, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Jayne
Collected on:
We recently bought a property and used James Williams and the team at Poole Alcock for our conveyancing. Excellent service from start to finish and I would highly recommend.
A representative from Poole Alcock LLP responded to this review on 09 July, 2024:
Hi Jayne thank you very much for this lovely review, we appreciate the great feedback regarding James and his team. We hope to work with you again in the future.
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Matter Type:
Litigation Law
Tom
Collected on:
We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!
A representative from Poole Alcock LLP responded to this review on 24 August, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Paul
Collected on:
Excellent experience, would highly recommend to any one requiring this type of service. Professional and proactive, thank you to James and the team!
A representative from Poole Alcock LLP responded to this review on 06 July, 2023:
Thank you for your lovely review, Paul. We are thrilled to hear that James and the team helped guide you through your conveyancing experience so smoothly.
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Matter Type:
Residential Conveyancing
S
Collected on:
Third time I have used PA now for my moves and excellent as always
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Matter Type:
Residential Conveyancing
Jo
Collected on:
Excellent communication throughout our house sale. Kate Heath and her team are very professional and always responded quickly to any questions we had. Highly recommend them.
Was this review helpful?
Matter Type:
Divorce
Jo
Collected on:
Really professional, empathetic and excellent communication throughout. Helen stoller and her team were very helpful
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
