Poole Alcock LLP

0117 244 7391

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
One Temple Quay
Temple Back East
Bristol
Avon
BS1 6DZ
0117 244 7391
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Burgis

Daniel Brooks

Chloe Podmore

Anna Kuckova

Darren Neighbour

Cheryl Cooper

Legal Executive- Care Team Leader

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

(0)

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 5%

Overpriced 5%

About Right 89%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 43

114th / 4665

Company & Commercial

1st / 27

236th / 4426

Housing & Property

1st / 27

373rd / 4272

Family Law

1st / 40

155th / 3864

Wills, Trusts & Probate

1st / 26

224th / 3536

Commercial Property

1st / 29

150th / 3354

Employment

1st / 25

93rd / 3129

Regulations

1st / 19

115th / 2610

Personal Injury

1st / 5

540th / 2408

Crime/ Criminal Defence

1st / 10

308th / 2127

Money & Tax

1st / 14

161st / 1853

IT & Intellectual Property

1st / 5

217th / 1063

Dispute Resolution

1st / 4

317th / 1035

Welfare & Benefits

1st / 10

191st / 821

Agriculture

1st / 3

252nd / 598

Construction

1st / 7

77th / 583

Charities

1st / 9

69th / 573

Driving offences

1st / 3

210th / 353

Education

1st / 10

37th / 259

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2127
Very Good

110
Average

2
Poor

8
Awful

34

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Investment and buy to let properties

Nikki

July 25, 2024

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Collected on:

Conveyencing enquiry

We require some legal
Support with conveyancing query on a BTL property and Eve was fantastic. Despite speaking to many solicitors, Eve was able to explain the rationale clearly and simply and give us the information to make n informed choice.

Lawyer named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 26 July, 2024:

Hi Nikki thank you so much for this great review and for taking the time to leave such great feedback, we hope to work with you again in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Jayne

July 09, 2024

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Collected on:

House purchase

We recently bought a property and used James Williams and the team at Poole Alcock for our conveyancing. Excellent service from start to finish and I would highly recommend.

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 09 July, 2024:

Hi Jayne thank you very much for this lovely review, we appreciate the great feedback regarding James and his team. We hope to work with you again in the future.

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Family Law

Verified review

Matter Type:

Legal aid

Louise

June 28, 2024

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Collected on:

Put my mind at ease at such a difficult point in my life

Richard Barratt explained everything clearly and made the process so much easier for me. He made a stressful situation a lot easier for me to deal with and make sense. I would definitely recommend using him and his firm again.

Lawyer named in this review:
Richard Barratt

Richard Barratt

A representative from Poole Alcock LLP responded to this review on 02 July, 2024:

Hi Louise so pleased to hear we helped to make things easier for you, we hope to work with you again in the future.

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Employment

Verified review

Matter Type:

Settlement Agreements

Helen

June 18, 2024

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Great service

Jamie, Kellie and team were great - empathetic, efficient and explained the full process very clearly, I'd be happy to recommend them to anyone else.

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 18 June, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Philip

June 10, 2024

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A review of Poole Alcock Congleton

My Wife and I have dealt with this firm for quite sometime, I recently engaged them to update my will and to discuss ways to minimize the impact of long term care cost on our estate. I am very happy with the outcome and found Claire to be very helpful and approachable.

Lawyer named in this review:
Claire Ellis

Claire Ellis

A representative from Poole Alcock LLP responded to this review on 10 June, 2024:

Hi Phillip thank you for the great review and its lovely to hear you are a returning Client to Poole Alcock, We hope to work with you again in the future.

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Housing & Property

Verified review

Matter Type:

New home purchases and sales

Ian

May 09, 2024

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Collected on:

Elston

Very helpful staff who managed to put up with my inadequacies,and as I have had quite a bit of experience over the last year with differing solicitors,I found that they were very professional and accommodating.

Lawyer named in this review:
Kate Heath

Kate Heath

A representative from Poole Alcock LLP responded to this review on 20 May, 2024:

Thank you for your lovely review, Ian.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Alison

April 05, 2024

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Collected on:

Initial enquiry

Eve was super helpful and gave me all of the information I needed. A credit to the firm !!

Lawyer named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock LLP responded to this review on 08 April, 2024:

Hi Alison, thank you so much for your lovely review. Eve is fantastic! all the best for the future and we hope to work with you again should you need us.

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Family Law

Verified review

Matter Type:

Divorce

Anonymous

March 10, 2024

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Collected on:

Initial call

Jane Jacques was very understanding and sympathetic when we spoke. She is extremely knowledgeable and answered all my questions in a way that was relevant to my circumstances. She clearly explained the process and likely costs involved and was a great help in helping me see the best way forward from here. I found the free initial consultation invaliable.

Lawyer named in this review:
Jane Jacques

Jane Jacques

A representative from Poole Alcock LLP responded to this review on 11 March, 2024:

Thank you so much for your lovely review, Jane is fantastic and we are very grateful for your great feedback.

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Employment

Verified review

Matter Type:

Employment Law

Anonymous

March 06, 2024

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Collected on:

I cannot recommend them enough

I got to collaborate with Poole Alcock through the recommandation made to me by my solicitor. I was told that Poole Alcock are top Employment experts and are very professional.

My solicitor wasn't wrong at all. In fact I can say that my expectations have been indeed exceeded.

I had a complex case of a Tribunal claim with the employer offering a settlement.

From the very first contact with Poole Alcock, I could immediately notice the professional approach of the people I interacted with. And I was given the confidence that they understood my sensitive situation and that I am in safe hands with them.

The engagement from their end has been trully exceptional.

It's been such a privilledge to get to know Jamie Riseley and to benefit from his expertise on my case.

Jamie is an absolute pleasure to work with. He knows Employment Law inside and out. He was very accomodating to my disability. And he kindly took the time to cover with me in detail all the settlement aspects so that I can easly understand it. He proposed changes, clearly explained those to me, and made those where necessary to ensure that my best interests are protected. And he kindly answered all of my questions.

The next steps in the process followed smoothly with the signature of the settlement.

I can easly say that Jamie made the very stressful matter with my employer seamleass to me.

The whole process was very efficient and the experience was indeed superior. I cannot recommend Poole Alcock enough!

Thank you Jamie, Kelly, and Amber for your help with my case!

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 06 March, 2024:

HI thank you so much for this amazing review, we really appreciate this. We hope to work with you again in the future.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Peter and Jenny Wood

February 29, 2024

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Collected on:

Excellent service. Explained perfectly

Excellent service. Explained Perfectly.

Lawyer named in this review:
Verity Mckay

Verity Mckay

A representative from Poole Alcock LLP responded to this review on 29 February, 2024:

Hi thank you so much to you both for this lovely review. All the best for the future and we hope to work with you again soon.

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Reviews collected from

Consumer

Matter Type:

Litigation Law

Tom

August 18, 2023

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Collected on:

Tom

We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!

Lawyer named in this review:
Daniel Brooks

Daniel Brooks

A representative from Poole Alcock LLP responded to this review on 24 August, 2023:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Housing & Property

Matter Type:

Residential Conveyancing

Paul

July 05, 2023

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Collected on:

Paul

Excellent experience, would highly recommend to any one requiring this type of service. Professional and proactive, thank you to James and the team!

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 06 July, 2023:

Thank you for your lovely review, Paul. We are thrilled to hear that James and the team helped guide you through your conveyancing experience so smoothly.

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Housing & Property

Matter Type:

Residential Conveyancing

March 29, 2023

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A client

Third time I have used PA now for my moves and excellent as always

A representative from Poole Alcock LLP responded to this review on 03 May, 2023:

Thank you for your positive review. We shall look forward to working with you again in the future.

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Housing & Property

Matter Type:

Residential Conveyancing

September 07, 2022

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Collected on:

A client

Excellent communication throughout our house sale. Kate Heath and her team are very professional and always responded quickly to any questions we had. Highly recommend them.

Lawyer named in this review:
Kate Heath

Kate Heath

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Family Law

Matter Type:

Divorce

June 21, 2022

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Collected on:

A client

Really professional, empathetic and excellent communication throughout. Helen stoller and her team were very helpful

A representative from Poole Alcock LLP responded to this review on 07 September, 2022:

Thank you Jo! Your kind feedback has been passed on to Helen and her team.

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Conveyencing enquiry

House purchase

Put my mind at ease at such a difficult point in my life

Great service

A review of Poole Alcock Congleton

Elston

Initial enquiry

Initial call

I cannot recommend them enough

Excellent service. Explained perfectly

Reviews collected from

Tom

Paul

A client

A client

A client

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter