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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 98 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Explained things in a way I understand. Easy to talk to not all legal speak.
A representative from Poole Alcock LLP responded to this review on 11 February, 2025:
We appreciate the positive feedback we have received and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
I found my call with Erin to be helpful and informative.
A representative from Poole Alcock LLP responded to this review on 30 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Tim was very patient and happy to listen.
Very forthcoming with assistance.
Very quickly put my mind at ease - feel much more relaxed. Don't feel now like I'm going to be destitute and more assured on what is likely to happen.
A representative from Poole Alcock LLP responded to this review on 28 January, 2025:
Thank you for your positive feedback. We are thrilled that Tim was able to help you. We look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Investment purchases and Buy to Let
Peter C
Collected on:
This review is for a different branch.
Eve is easy to deal with and makes the onboarding process simple.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Gave me the advice before I knew what I wanted/need to know - Had the answers to all my questions and very professional, personable and honest.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Lisa gave me all the information I was looking for. She was far easier to speak to than other solicitors I had contacted.
A representative from Poole Alcock LLP responded to this review on 21 February, 2025:
We are delighted that you have had such a great experience with Lisa and that you would 100% recommend our service to a friend. Very best wishes moving forward.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Brian Chell
Collected on:
This review is for a different branch.
Good polite service, appointment on time, good advice from solicitor, pleasant surroundings.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Beth was really helpful. I feel more at ease after our call about matters concerning my daughter.
A representative from Poole Alcock LLP responded to this review on 20 February, 2025:
Thank you for taking the time to complete the review questionnaire and for sharing your positive experience with us. We are very happy that Beth was able to help you and you felt more at ease regarding matters concerning your daughter. Very best wishes.
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Matter Type:
Settlement Agreements
Vivienne
Collected on:
This review is for a different branch.
Right from the start, I felt empathy and support from the desk assistant who answered my initial call, to right up to the conversation with the solicitor, Jamie Riseley. The whole experience, which could have been more stressful, wasn't. They were incredibly friendly and took away any anxiety I may have had. Thoroughly appreciated their help.
A representative from Poole Alcock LLP responded to this review on 20 February, 2025:
Thank you for your 5 star review Vivienne, and for sharing your positive experience with us. We really appreciate the lovely feedback and we are delighted that you felt supported throughout your experience and that Jamie and his team were able to take away some of the stress from the situation for you. We look forward to working with you in the future. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
I had fantastic service from Dan and the team at Poole Alcock. The service was super efficient and I spoke to a lawyer within minutes of enquiring online. The advice was extremely helpful and honest.
A representative from Poole Alcock LLP responded to this review on 20 February, 2025:
Thank you for your great feedback, we really appreciate it. We are very happy that Dan and the team have been able to help you and that the advice you received was extremely helpful and honest. We look forward to working with you in the future.
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Matter Type:
Settlement Agreements
Zainab
Collected on:
Super quick and responsive
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Matter Type:
Residential Conveyancing
coey
Collected on:
I found Poole Alcock very helpful. Any questions or points I was not sure on, I always had a friendly response back to help me out. They were also quick to chase the sale when it slowed down. The customer service i received was always at a high standard.
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Julie
Collected on:
The team were all very helpful and courteous when I had any questions.
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Matter Type:
Residential Conveyancing
Rudi
Collected on:
As a first time property buyer, I had my fair share of silly questions to ask. James and his team responded to all of my queries in a timely fashion and offered valuable advice where needed.
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Matter Type:
Residential Conveyancing
Hansong
Collected on:
Great service. The up chain was a bit slow in progressing, but James’ team made sure everything goes smoothly.
A representative from Poole Alcock LLP responded to this review on 22 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
