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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Florence
Collected on:
This review is for a different branch.
I would like to thank the team at Poole Alcock, specifically Irini and Kellie for their help with my redundancy advise. This has come at a difficult time of the year and their assistance in making it a smooth and positive experience has made such a difference.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
New home purchases and sales
Anonymous
Collected on:
This review is for a different branch.
Great speedy service, very polite and efficient.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
M.Silver
Collected on:
This review is for a different branch.
From the very first moment I spoke with Elizabeth Craig, I knew I was in the hands of someone exceptional. She took the time to fully understand not just my case, but also the personal challenges that led me to needing legal support. Elizabeth explained everything with clarity and patience, ensuring I knew exactly what to expect. At no point was I left unsure or uninformed—her communication was flawless, and I felt supported every step of the way.
What truly sets Elizabeth apart is her unwavering dedication and compassion. She combines sharp professionalism and legal expertise with a warmth and understanding that makes all the difference when you’re facing difficult circumstances. Elizabeth didn’t just represent me—she fought for me with care, precision, and integrity.
Having Elizabeth Craig on my side gave me both strength and confidence, and I cannot thank her enough for her hard work. If you are looking for someone who will champion your case with diligence, professionalism, and genuine care, I cannot recommend Elizabeth and Poole Alcock Solicitors highly enough.
It was an absolute privilege to have Elizabeth by my side, and I wish her every success in the future—though I am certain she will continue to excel.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Ray
Collected on:
This review is for a different branch.
Incredibly fast response time and put me through to the correct department with a quote. Very satisfied so far as this is why we left our previous solicitors. Communication is everything.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
Diana Mogos
Collected on:
This review is for a different branch.
Company has dealt with my case professionally and prompt. Got an appointment within the short time frame requested. Solicitor dealing with the matter was personable and knowledgeable as well as very helpful. Company also capped the expenses to what i could cover so very thankful for that too.
Matter got sorted straight away. Thank you for your help 🙏
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Anonymous
Collected on:
This review is for a different branch.
Informative and helpful, thank you
A representative from Poole Alcock LLP responded to this review on 17 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Anonymous
Collected on:
This review is for a different branch.
Oliver was reassuring and knowledgeable.
A representative from Poole Alcock LLP responded to this review on 17 December, 2024:
Thankyou for the kind review. We are glad Oliver was able to help you. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Litigation - Breach of contract
Abdul Batem
Collected on:
This review is for a different branch.
Really impressed with the initial advice from Dan which was clear, honest and really well explained. Would definitely not hesitate to return to the firm.
A representative from Poole Alcock LLP responded to this review on 17 December, 2024:
Thankyou, Abdul, for the positive feedback. We are thrilled Dan was able to help you. And we wish you the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Robin Hughes
Collected on:
This review is for a different branch.
Eve was a pleasure to speak with. Brightened up my Monday morning!
A representative from Poole Alcock LLP responded to this review on 17 December, 2024:
Thankyou, Robin for the kind review. We are glad Eve made your morning and was able to help. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
Dan
Collected on:
This review is for a different branch.
Team was very efficient and quick to support would recommend to anybody going through redundancy process.
A representative from Poole Alcock LLP responded to this review on 17 December, 2024:
We thankyou, Dan, for the positive feedback. We are thrilled Elinor was able to help you. All the best.
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Really friendly and professional service. Made first time buying an easy experience
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
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Matter Type:
Residential Conveyancing
James
Collected on:
Thank you James Williams and Team for ensuring a swift and easy buying process. Always recommend.
A representative from Poole Alcock LLP responded to this review on 04 September, 2024:
Hi thank you for the lovely review and its great to hear you would recommend us in the future, all the best.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
