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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
The advice I received was helpful. Sabirah made things clear for me as to the next steps.
A representative from Poole Alcock LLP responded to this review on 14 October, 2024:
Hello thank you so much for this lovely review and for taking the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Redundancy
Elissa
Collected on:
I worked with Jamie and his team and I was impressed with the level of communication, professionalism and time it took to resolve the matter. I felt confident that the team had my best interest.
A representative from Poole Alcock LLP responded to this review on 01 July, 2024:
Hi Elissa thank you so much for this great review. we really appreciate such amazing feedback, We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Jodie
Collected on:
Very informative chat and all legal details explained well, with approximate fees given.
Many thanks
A representative from Poole Alcock LLP responded to this review on 26 June, 2024:
Hi Jodie thank you so much for this lovely review. we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Z. Fischer
Collected on:
I needed a solicitor for a settlement agreement.
It was really easy to contact Poole Alcock Solicitors.
They explained all the details and everything went really smoothly.
I am really happy with the result. For sure I will use they service again.
A representative from Poole Alcock LLP responded to this review on 12 June, 2024:
Hello thank you so much for this great review. Its also lovely to hear you would work with us again. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Helen
Collected on:
After looking at reviews online, I went with Poole Alcock for the purchase of my first house.
As a first-time buyer, I would have probably liked more frequent updates, but I realise this may not have always been possible, and the team were always willing to answer any questions I had throughout the process. In the last few weeks, Maddy was especially helpful with queries and getting the purchase completed.
A representative from Poole Alcock LLP responded to this review on 10 June, 2024:
Hi Helen thank you for your lovely review, all the best in your new home.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Pleasure to deal with, very approachable, sensible advice.
A representative from Poole Alcock LLP responded to this review on 04 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Richard
Collected on:
I have recently had two exchanges which required conveyance by a solicitor, and I used Poole Alcock for both transactions.
Following extremely positive experiences on both occasions, I can confirm that Poole Alcock will always be my go-to solicitor in the future. Chloe and her team are extremely professional and easy to deal with, keeping me informed every step of the way without the need to be pushed (unlike other solicitors I’ve dealt with in the past). Furthermore, I was pleasantly surprised that on both occasions, the fixed quote ended up being the fee I paid without me having to battle against hidden costs and charges (again, unlike other solicitors I’ve dealt with in the past).
I would recommend this professional, friendly, and easy-to-deal-with firm to anybody.
A representative from Poole Alcock LLP responded to this review on 22 April, 2024:
Hi Richard thank you so much for your wonderful review and we really appreciate you taking the time to leave such great feedback. We hope to work with you again in the future, all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Vanessa
Collected on:
I needed help with my redundancy settlement. The solicitor Emily who dealt with my case was brilliant she went through my settlement and saw a problem with the wording and managed to get it sorted the same day. She was friendly and so professional. Will definitely use this firm again going forward if needed.
A representative from Poole Alcock LLP responded to this review on 21 March, 2024:
Hi Vanessa its great to hear things were settled so swiftly for you. Good luck for the future and we hope to work with you again.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Matrimonial finance
Dawn
Collected on:
Very detailed information. Very thorough and lots of honest advice.
A representative from Poole Alcock LLP responded to this review on 04 March, 2024:
Hi Dawn thank you so much for the lovely review and for taking the time to leave such great feedback, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Anonymous
Collected on:
From the first initial appointment both my husband and I had complete confidence in the company, Mr Andrew Roberts took us through the procedure and timescale of lodging and subsequent store of our documents.
All in all this gave us piece of mind the our affairs were dealt with extremely well.
we would have no hesitation in using Poole Alcock in the future.
A representative from Poole Alcock LLP responded to this review on 29 February, 2024:
Hi thank you for the amazing review, we are so happy you would work with us again in the future. Thank you again for your great feedback.
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Matter Type:
Divorce
Ashfaq
Collected on:
👍
A representative from Poole Alcock LLP responded to this review on 30 May, 2023:
Thank you for your great rating, Ashfaq.
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Matter Type:
Residential Conveyancing
Louis
Collected on:
Amazingly efficient! Clear pricing from the outset (which was very reasonable). Brilliant communication, constantly kept us updated and we’re so easily accessible via phone or email. We had a tight deadline to purchase our house and I’m sure that without Poole Alcock this wouldn’t have happened in time (6 weeks).
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Matter Type:
Settlement Agreements
Stacy
Collected on:
The team did a great job helping me with an employment agreement. I found them easy to engage, extremely efficient and helpful, and completed work to a high standard, with good communication re costs and outcomes. Would highly recommend!
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Matter Type:
Residential Conveyancing
Jennifer
Collected on:
Chloe Heath from Poole Alcock solicitors recently handled the sale of my house. She was readily available when needed, always well-informed and eased the ‘trauma’ of a very stressful situation.
I could not recommend her – and her team - more highly.
Margaret Papoutsis
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Matter Type:
Residential Conveyancing
Live
Collected on:
We used Kate Heath and team at Poole Alcock to buy and sell our house and the service has been brilliant. Clear communication, quick responses to queries. Highly recommended. Thank you all.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
