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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Anonymous
Collected on:
Clear and most concise I've heard - calmed me down a bit.
A representative from Poole Alcock LLP responded to this review on 06 September, 2024:
Thank you for your review. We are glad you found some comfort through speaking with Tim.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Anonymous
Collected on:
I recently had a free initial consultation with Poole Alcock regarding my divorce. After speaking with several solicitors, I decided to go with them, cancelling other enquiries after my meeting with Helen.
Helen was compassionate and really took the time to understand my situation. She offered practical advice on managing the ongoing complexities in my family life and explained the divorce process, available services, and the fee structure with clarity. I appreciated her child-focused approach, prioritising out-of-court solutions whenever possible. It's still early days, but I feel optimistic moving forward with Helen.
A representative from Poole Alcock LLP responded to this review on 20 August, 2024:
Hello thank you very much for your lovely review. we are looking forward to working with you and we wish you all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Unmarried Couples' Rights
Kevin
Collected on:
Very knowledgeable and very helpful, I look forward to resolving my case with him.
A representative from Poole Alcock LLP responded to this review on 25 March, 2024:
Hi Kevin, we are really grateful for this lovely feedback and thanks for taking the time to do a lovely review, We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
The process was very straightforward, the staff were friendly and approachable and our requests were handled efficiently and in a professional manner.
A representative from Poole Alcock LLP responded to this review on 20 March, 2024:
Thank you for leaving us a great review and for taking the time to leave such lovely feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
After being told about the intention to terminate my contract as a settlement agreement with the company i was working for at the time. This came as a surprise and also not ideal being so close to Xmas. Upon contacting Poole Alcock, they made the process simple and swiftly turned this around due to the company outlining a date for this to be confirmed / accepted upon seeking legal advice. I am happy with the outcome and would be advising / or suggesting Poole Alcock to anyone who has experienced the same or in employment matters. Thanks Jamie Riseley and Kellie Evans.
A representative from Poole Alcock LLP responded to this review on 24 January, 2024:
Hi thank you for the great review. All the best for the future and we hope to work with you again if you ever need us.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Service Charge Disputes
Abdiqani
Collected on:
Gave me all the information required to do the sale.
A representative from Poole Alcock LLP responded to this review on 24 January, 2024:
Hi, thank you so much for your lovely review. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Anonymous
Collected on:
My consultation with Tim Edgeley was very helpful. Tim patiently explained what would be involved and how they could help. Pointing out some scenarios which are best to try to avoid.
Tim kept things simple for me and I felt he listened to the approach I was after.
Our timescales mean I can wait to next year to involved Poole Alcock.
A representative from Poole Alcock LLP responded to this review on 21 November, 2023:
Hi thankyou for your great review , We really do appreciate you taking the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Christine
Collected on:
We have used Poole Alcock before and this time the experience was very similar.
They keep in touch the whole way through the conveyancing process. I believe our conveyancing was
very complicated being a leasehold property, but Chloe Heath and her team mananged to
complete every hurdle with ease. Thank you Chloe for all your help.
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Pleasure to deal with
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Thank you so much for your review. we very much appreciated it
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Annulment
Jo
Collected on:
After completing an on line enquiry I got a call the next day & got free consultation same day. Knowledgeable & helpful. Would recommend.
A representative from Poole Alcock LLP responded to this review on 20 September, 2023:
Thank you for positive feedback, Jo. We are thrilled to hear Tim and the team were able to assist you so efficiently.
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Matter Type:
Residential Conveyancing
Mike
Collected on:
As a 1st time seller poole Alcock explained how it all worked in a friendly and professional manner
Well done team 5☆ service
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Matter Type:
Divorce
Krystian
Collected on:
Great care of the client.
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Matter Type:
Probate
Robert
Collected on:
They helped me at a difficult time in my life, resolved my problem to my satisfaction, with courtesy and succinctness. Recommended and will use again.
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Matter Type:
Purchase and Sale
Carla
Collected on:
Victoria and her team made the process so simple and easy for us a first time buyers. Took away a lot of the stress and we’re more than happy to answer all our questions. We highly recommend them!
A representative from Poole Alcock LLP responded to this review on 03 May, 2023:
We really appreciate your review, Carla. We are thrilled to have been able to help you through your first home purchase.
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Matter Type:
Family law
Sara
Collected on:
I have found Aimie Pine from Poole Alcock to be very efficient and helpful. She responds very quickly and gives very clear, sensible guidance. Highly recommended.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
