01270 762325
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Road Traffic Accident
Anonymous
Collected on:
Great communication and very smooth completion of case.
A representative from Poole Alcock LLP responded to this review on 04 November, 2024:
Thankyou for the review. We are glad Georgina was able to help you with your case. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Quick and very efficient
A representative from Poole Alcock LLP responded to this review on 23 October, 2024:
Thankyou for the review. We are glad you are happy with our team and they have helped you efficiently. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Happy with everything, very knowledgeable.
A representative from Poole Alcock LLP responded to this review on 23 October, 2024:
Thankyou for the positive feedback, we are glad you felt happy with the service.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Ellie gave me more information than I anticipated and has enabled me to come away feeling that I had everything in hand.
A representative from Poole Alcock LLP responded to this review on 23 October, 2024:
We are glad Ellie was able to help you. Thankyou for taking the time to leave us some positive feedback. All the best.
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Matter Type:
Wills
Kevin
Collected on:
My wife and I were looking for a solicitor with good reviews to produce our wills and came across Poole Alcock. Initially we thought they had an office locally in Milton Keynes, so were surprised to find out that they were based in the North west. Still, it didn't matter in the end; everything was sorted out very efficiently by telephone/email/post. We'd be happy to use Poole Alcock again.
A representative from Poole Alcock LLP responded to this review on 22 October, 2024:
Hi Kevin thank you so much for your lovely feedback and leaving such great feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Accident At Work
RDalli
Collected on:
I recieved good timely advice throughout my case and reached a good outcome.
A representative from Poole Alcock LLP responded to this review on 22 October, 2024:
Thankyou for the review, we appreciate the positive feedback. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Personal Injury Law
Martin Henshall
Collected on:
I have recently dealt with Georgina Coppenhall at Poole and Alcock in Sandbach. I would not hesitate to recommend Georgina as she was extremely professional and courteous at all times.
A representative from Poole Alcock LLP responded to this review on 24 October, 2024:
Hello Martin thank you so much for this great review we are thrilled to hear you would recommended us in the future, all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Malcolm
Collected on:
Excellent straightforward procedure, professionally executed.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Malcolm thank you for your great review and for taking the time to leave such lovely comments. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Anonymous
Collected on:
From the start to the finish everything went smoothly.
I would like to thank everyone there for there help and understanding.
A representative from Poole Alcock LLP responded to this review on 25 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
I contacted Poole Alcock to update the original will they had produced for me.
They arranged an appointment for a branch near to me and it was all arranged very smoothly and quickly. I met with Ellie who was lovely and easy to discuss matters with.
My will was produced very quickly and all dealt with very efficiently.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Purchase and Sale
josh
Collected on:
Poole Alcock have been fantastic with out house sale and purchase. Especially on the communication front, they always had the answer to my questions and were always available via phone or email. Very professional!
A representative from Poole Alcock LLP responded to this review on 29 April, 2024:
Hello Josh, thank you so much for your lovely review, good luck in your new home and we hope to work with you again in the future.
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Matter Type:
Child Access
Margaret
Collected on:
Very helpful
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Matter Type:
Wills
debbie
Collected on:
Lovely people would recommend them always been well looked after
A representative from Poole Alcock LLP responded to this review on 22 May, 2023:
Thank you for your kind review, Debbie.
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Matter Type:
Wills
Kevin
Collected on:
Excellent customer service in sorting my Will and Lasting Power of Attorney. They are now my ‘go to’ solicitors when it comes to all things legal. A friendly and knowledgeable company
A representative from Poole Alcock LLP responded to this review on 17 May, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Wills
John
Collected on:
First class advice and service in preparing our wills.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
