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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Very helpful
A representative from Poole Alcock LLP responded to this review on 24 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
My call with Beth was very helpful - she answered all of my questions and I would recommend her to anyone wanting advice about divorce.
A representative from Poole Alcock LLP responded to this review on 30 October, 2024:
Thankyou for the positive review, we are glad Beth was able to provide you helpful advice, we look forward to working with you. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Daniel Finn
Collected on:
Communication really good, no stress with the experience.
A representative from Poole Alcock LLP responded to this review on 25 October, 2024:
Thankyou Daniel for your review. We are thrilled James was able to help you.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Really impressed with the knowledge and advice I've received. I might even sleep tonight!
A representative from Poole Alcock LLP responded to this review on 24 October, 2024:
Hello thank you so much for your lovely review, we hope we have put your mind at rest and you sleep well from now on.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Great advice. Personable, would definitely recommend.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello thank you for your lovely review and its great to hear you would recommend us in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Lasting power of attorney
Keith
Collected on:
Service to Wills. Explained things that I didn't realize.
Power of Attorney told how they worked.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hi Keith thank you so much for this great review and for leaving such lovely feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
Thanks to Elinor. She explained everything brilliantly via email and in the meeting. She worked efficiently to meet the short deadline.
A representative from Poole Alcock LLP responded to this review on 23 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
Elinor was very professional and put me at ease.
A representative from Poole Alcock LLP responded to this review on 23 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Anonymous
Collected on:
Start to finish focused on key areas and extremely happy with service.
A representative from Poole Alcock LLP responded to this review on 23 September, 2024:
Hi thank you so much for your lovely review and we are so pleased you are happy with the service from Poole Alcock we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Naveed Rahman
Collected on:
Excellent service in dealing with a time sensitive matter. Excellent turnaround.
A representative from Poole Alcock LLP responded to this review on 23 September, 2024:
Hi Naveed thank you for your great feedback and a lovely review, all the best for the future.
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Matter Type:
Family law
Gill
Collected on:
The advice I was given was excellent, but their hourly rate is more than I will be able to afford. But I thank you.
A representative from Poole Alcock LLP responded to this review on 11 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Judith
Collected on:
A professional, friendly and efficient service selling our property from start to finish. Would definitely use again.
A representative from Poole Alcock LLP responded to this review on 14 September, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Lucie
Collected on:
I have recently dealt with Chloe,Hannah and Liz. The service I received was impeccable. I wouldnt hesitate to recommend Poole Alcock to anyone.
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Penelope
Collected on:
Excellent service
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Matter Type:
Residential Conveyancing
isaac
Collected on:
Very easy. We are first time buyers and they made the process simple. They told us all we needed to do and gave us everything to sign with clear instructions.
The move was nice a quick from what we expected and they were always nice and responsive when in contact
A representative from Poole Alcock LLP responded to this review on 09 June, 2022:
Thank you so much for your kind words Isaac!
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
