Poole Alcock LLP

01913386890

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
Merchant House
30 Cloth Market
Newcastle Upon Tyne
Tyne and Wear
NE1 1EE
01913386890
www.poolealcock.co.uk/?utm_source=Review+Solicitors

View map

Accreditations

Other locations

Request a callback Send an email Book an appointment Visit website

Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Chloe Burgis

Daniel Brooks

Elinor Hind

Amelia Johnson

Trainee Licensed Conveyancer

Chloe Podmore

Darren Neighbour

Cheryl Cooper

Legal Executive- Care Team Leader

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

(0)

Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 25%

About Right 75%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 87

2nd / 4645

Company & Commercial

1st / 86

5th / 4410

Housing & Property

1st / 84

2nd / 4271

Family Law

1st / 77

1st / 3861

Wills, Trusts & Probate

1st / 274

3rd / 3528

Commercial Property

1st / 32

5th / 3339

Employment

1st / 69

1st / 3126

Regulations

1st / 59

3rd / 2599

Personal Injury

1st / 77

48th / 2396

Crime/ Criminal Defence

1st / 63

32nd / 2123

Money & Tax

1st / 82

7th / 1853

IT & Intellectual Property

1st / 29

4th / 1062

Dispute Resolution

1st / 111

6th / 1036

Welfare & Benefits

1st / 26

10th / 819

Agriculture

1st / 23

5th / 598

Construction

1st / 23

3rd / 581

Charities

1st / 25

4th / 570

Driving offences

1st / 10

17th / 359

Education

1st / 19

8th / 263

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2887
Very Good

176
Average

18
Poor

14
Awful

78

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Samuel

August 04, 2024

Report to admin

Collected on:

Excellent Service

James was great, answered all of our questions promptly and sorted our house sale and purchase in a very timely manner.

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 05 August, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Family Law

Verified review

Matter Type:

Lasting power of attorney

Dave

June 04, 2024

Report to admin

Collected on:

Pensions and POA Set ups

Very Professional and knowledgeable with explanation of all factors involved.
at home service, more relaxed and friendly would recommend to any interested parties.

Lawyer named in this review:
Verity Mckay

Verity Mckay

A representative from Poole Alcock LLP responded to this review on 04 June, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Housing & Property

Verified review

Matter Type:

Remortgaging

Parry Jones Homes

May 18, 2024

Report to admin

Collected on:

Great service!

Darren and the team at Poole Alcock couldn't have done more to get our remortgage completed in a timely manner. They were in touch as soon as the offer was in place and made the process feel far more simple than I'm sure it could have been.

Lawyer named in this review:
Darren Neighbour

Darren Neighbour

A representative from Poole Alcock LLP responded to this review on 20 May, 2024:

Thank you for your lovely review. We are pleased that everything went smoothly for you and will pass on your comments to Darren and the team. Many thanks.

Was this review helpful?

Employment

Verified review

Matter Type:

Settlement Agreements

Yvonne

April 26, 2024

Report to admin

Collected on:

Employment legal advice

Megan, Jamie and Kellie were all professional and swift regarding response and actions. Thank you.

Lawyer named in this review:
Jamie Riseley

Jamie Riseley

A representative from Poole Alcock LLP responded to this review on 29 April, 2024:

Hi Yvonne thank you so much for your lovely review and for taking the time to leave such lovely feedback.

Was this review helpful?

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Tracy

March 31, 2024

Report to admin

Collected on:

Transfer of equity

In a stressful time, James and his team made sure that this part of the process was handled efficiently and with sensitivity. They are always at the end of the phone to answer questions and respond to emails promptly.

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock LLP responded to this review on 02 April, 2024:

Hi Tracy thank you so much for your great review. We are really Grateful for your lovely feedback. We hope to work with you again in the future,

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Fiona

March 11, 2024

Report to admin

Collected on:

LPAs and Wills

Excellent service, Professional but also warm and friendly would highly recommend.
Excellent advice and guidance huge thank you!

Lawyer named in this review:
Verity Mckay

Verity Mckay

A representative from Poole Alcock LLP responded to this review on 11 March, 2024:

Hi Fiona thank you so much for your great review. We hope to work with you again in the future. All the Best.

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

John

March 06, 2024

Report to admin

Collected on:

Drawing up our Wills

Very Friendly, very knowledgeable very satisfied with service.

Lawyer named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock LLP responded to this review on 06 March, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Family Law

Verified review

Matter Type:

Pre and Post Nuptial Agreements

Gintare

February 16, 2024

Report to admin

Collected on:

Erin was fantastic

Erin was very informative, empathetic and knowledgeable. I appreciate her time and patiem e explaining me the legal process and answering my questions. Overall, great experience, 5 stars

Lawyer named in this review:
Erin Goldstraw

Erin Goldstraw

A representative from Poole Alcock LLP responded to this review on 19 February, 2024:

Hi thank you for the lovely review and for taking the time to leave great feedback. we hope to work with you again in the future.

Was this review helpful?

Employment

Verified review

Matter Type:

Settlement Agreements

Louise Brunt

January 15, 2024

Report to admin

Collected on:

Settlement Agreement

Helped through a settlement agreement due to a redundancy.

Lawyer named in this review:
Emily Muncey

Emily Muncey

A representative from Poole Alcock LLP responded to this review on 16 January, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Wills, Trusts & Probate

Verified review

Matter Type:

Probate

Mr and Mrs Stubbs

January 03, 2024

Report to admin

Collected on:

Wills and Power of attorney

My Husband and I were very impressed with Poole Alcock and especially our Solicitor Claire Ellis we found her to be professional, efficient and she explained each stage clearly and in a manner we understood.

Lawyer named in this review:
Claire Ellis

Claire Ellis

A representative from Poole Alcock LLP responded to this review on 03 January, 2024:

Hi thank you for your great review. We hope to work with you again in the future.

Was this review helpful?

Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

Virginia

September 20, 2023

Report to admin

Collected on:

Virginia

Poole Alcock were excellent from start to finish when my partner and I purchased our first home - completion Sept 2023.

They clearly explained their fees (which were fixed and very reasonable), responded to any queries immediately, chased up the seller's solicitor quickly and we're always available to help us through the many first time buyer questions (and nerves).

As a first time buyer I cannot believe how easy they made the whole thing for us - they were always ready to go with the next part of the process, friendly and professional, and reassured us every step of the way. I cannot recommend them highly enough.

Amelia and her team, Daisy and Katy, were fantastic throughout and a pleasure to work with.

Lawyer named in this review:
Amelia Johnson

Amelia Johnson

A representative from Poole Alcock LLP responded to this review on 12 October, 2023:

thank you so much for you lovely review, we really do appreciate it.

Was this review helpful?

Aaron

December 19, 2024

Report to admin

Collected on:

Aaron

Good with my friend problem 👍👍👍👍

Was this review helpful?

Mark

December 18, 2024

Report to admin

Collected on:

Mark

Absolute rip off and when you call up no one answers only interested in taking your money

Was this review helpful?

Housing & Property

Matter Type:

Residential Conveyancing

Andy

November 25, 2024

Report to admin

Collected on:

Andy

Really friendly and professional service. Made first time buying an easy experience

A representative from Poole Alcock LLP responded to this review on 26 November, 2024:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful?

Housing & Property

Matter Type:

Residential Conveyancing

Fiona

September 25, 2024

Report to admin

Collected on:

Fiona

Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale

Was this review helpful?

Request a callback Send an email Visit website

Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Excellent Service

Pensions and POA Set ups

Great service!

Employment legal advice

Transfer of equity

LPAs and Wills

Drawing up our Wills

Erin was fantastic

Settlement Agreement

Wills and Power of attorney

Reviews collected from

Virginia

Aaron

Mark

Andy

Fiona

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter