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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Richard was clear, helpful and empathetic during our call.
A representative from Poole Alcock LLP responded to this review on 10 December, 2024:
Thank you for taking the time to review your recent experience with Richard. Many thanks.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Straight to the point, answered all my queries. Down to earth, personable.
A representative from Poole Alcock LLP responded to this review on 24 October, 2024:
Hi thank you for your lovely review. Glad we were able to help, all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
The meeting was informative and helpful
A representative from Poole Alcock LLP responded to this review on 06 September, 2024:
Thank you for taking the time to give us feedback on the service you received.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Anonymous
Collected on:
Excellent advice from Lisa Ball. I appreciate your time and help. Very informative. Thank you very much.
A representative from Poole Alcock LLP responded to this review on 19 July, 2024:
Hello thank you so much for taking the time to leave such a lovely review and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Anonymous
Collected on:
Very good initial free consultation with Lisa on the phone. She gave me a good advice and appropriate reassurance.
A representative from Poole Alcock LLP responded to this review on 21 June, 2024:
Hi thank you so much for your great review, we apricate you leaving such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Contracts
Anonymous
Collected on:
Jamie and the team at Poole Alcock are wonderful! Extremely knowledgeable and professional and I would highly recommend them!
A representative from Poole Alcock LLP responded to this review on 04 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Remortgaging
Pat Patel
Collected on:
The process of changing my mortgage provider was so smoothly undertaken by Poole Alcock. I was kept informed at all stages and the whole process was quite quick.
A representative from Poole Alcock LLP responded to this review on 29 May, 2024:
Hi Pat thank you so much for this great review and for taking the time to leave such lovely comments, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
We received helpful and patient advice.
A representative from Poole Alcock LLP responded to this review on 29 May, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Joanne
Collected on:
Emma listened to me & clearly explained how I could divorce my husband in different ways.She was calm in her manner & I felt reassured that she was skilled.I have chosen to start the divorce procedure with Emma
A representative from Poole Alcock LLP responded to this review on 08 March, 2024:
Hi Joanne, thank you for your lovely review. I happy to hear you have chosen us to support you and give you the reassurance you need. All the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Right of Way and Rights to Light
Christina
Collected on:
Kate and her team provided fast and clear service with excellent communication. I had a very small window to close my remortgage and they did everything to make sure it was completed in time. Highly recommend
A representative from Poole Alcock LLP responded to this review on 06 March, 2024:
Hi Christina thank you so much for the great review, we are really grateful for your kind feedback. We hope to work with you again in the future.
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Matter Type:
Family law
thomas
Collected on:
Chloe P just like to say the best solisiter i have ever had very welcoming and looks after you makes shour your ok and will allways stand for fathers like me onest anyone who needs a solisiter call for chloe P thank you so much
A representative from Poole Alcock LLP responded to this review on 14 July, 2023:
We are so pleased to hear of your experience working with Chloe Podmore. Thank you for your lovely review, Thomas.
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Matter Type:
Employment Law
Sandra
Collected on:
Kellie was very efficient preparing everything ready for my meeting with Emily who was very helpful and informative in dealing with my requirements. I would definately use again if the need arises.
A representative from Poole Alcock LLP responded to this review on 27 November, 2023:
Hi thank you so much for the great review Sandra, we appreciate you taking the time to leave such lovely feedback.
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Matter Type:
Settlement Agreements
Tahira
Collected on:
I sought Poole Alcock's services to assist me with a settlement agreement following the redundancy of my job. In the end, they helped me get a more favourable outcome than I originally would have!
The entire thing was so smooth and humanising. I requested to be contacted via their website and, because of my own availability, wasn't able to follow up with them for about a week. They were patient with me and respectful of my time. Even better, they acted quickly and efficiently. As my own scheduling issues brought me closer to the deadline for when I needed to sign the agreement, they were able to work within the timeframe I needed. The solicitor I worked with, Emily was fab. She (and Kellie) replied quickly, were completely courteous, and straight to business. Everything was explained to me in plain english, and I was even given advice to make changes to the settlement agreement that turned out to make it even more favourable for me. This is an important point to make! Poole Alcock gave me very useful advice that allowed me to negotiate an agreement that was even more favourable to me than what my employer originally offered. This is the number one part of my experience as to why I cannot recommend them enough.
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Aaron
Collected on:
Good with my friend problem 👍👍👍👍
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Mark
Collected on:
Absolute rip off and when you call up no one answers only interested in taking your money
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
