01616762349
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 97 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Initial advice very comprehensive
A representative from Poole Alcock LLP responded to this review on 16 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Clear advice, thank you
A representative from Poole Alcock LLP responded to this review on 10 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
I have rang several solicitors and I'm really glad I spoke to you. I am a lot happier now. You explained it really well and took your time to help me understand.
A representative from Poole Alcock LLP responded to this review on 09 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
I went into my call clueless about the divorce process and Beth really explained everything to me. answering all my questions, without unnecessary legal jargon. Thank you Beth.
A representative from Poole Alcock LLP responded to this review on 30 October, 2024:
We are thrilled Beth was able to help you, thankyou for the positive review. All the best.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Separation
Martin
Collected on:
Very helpful and clear advice without any pressure to commit.
A representative from Poole Alcock LLP responded to this review on 26 June, 2024:
Hi Martin thank you so much for the great review we really appreciate you taking the time to leave such great feedback
Was this review helpful?
Matter Type:
Settlement Agreements
Min
Collected on:
I needed as a matter of incredible urgency legal advice and representation about this settlement with my employers. Megan Bowen and Jennifer Woods were immediately and efficiently able to help me where other partnerships I approached had dragged their heels. Anna Kuckova the solicitor was able to see me quickly, and was extremely helpful in securing the best agreement -- the whole matter was settled over the course of two days, which was really impressive, and I'm very grateful to all of them, and would recommend Poole|Alcock to anyone seeking such help.
A representative from Poole Alcock LLP responded to this review on 14 June, 2024:
Hi thank you Min for your lovely review we are so please you got a good outcome. all the best for the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
simon
Collected on:
Very courteous, understanding and professional.
thanks so much, really impressed.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
I recently instructed Poole Alcock for the sale of a property. From my first enquiry through to setting up my account to commence the sale process the communication from Eve has been outstanding. We are yet to exchange and complete, so I'm unable to comment on that process, however my first impressions are excellent.
A representative from Poole Alcock LLP responded to this review on 15 February, 2024:
Thank you so much for your lovely review. We hope the transaction progresses as smoothly as possible for you!
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Mrs Greenwood
Collected on:
Outstanding experience with Poole Alcock LLP from start to finish, a very professional and personable team. Highly recommend them.
A representative from Poole Alcock LLP responded to this review on 15 February, 2024:
Thank you your kind review and recommendation, Mrs Greenwood.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Ken
Collected on:
Excellent service and attention to detail.
A representative from Poole Alcock LLP responded to this review on 15 February, 2024:
Hi Ken, thank you for taking the time to leave a great review, We look forward to working with you again in the future.
Was this review helpful?
Matter Type:
Residential Conveyancing
Greg
Collected on:
Highly recommend these solicitors. We had the Emily Brown team and they were extremely helpful throughout our first home purchase. They always responded to any queries immediately, kept us updated, and were great at chasing the seller's solicitors. The quote they gave upfront was fully accurate with no hidden/extra costs unlike our previous solicitor. Very glad we chose them.
A representative from Poole Alcock LLP responded to this review on 19 June, 2024:
Hi Greg thank you so much for this lovely review, we really apricate you leaving such great comments, we hope to work with you again in the future.
Was this review helpful?
Matter Type:
Residential Conveyancing
Aliseo
Collected on:
I highly recommend Emily and her team.
Very prepared, fast and one thing very important to me they are very polite.
Was this review helpful?
Matter Type:
Residential Conveyancing
Monty
Collected on:
Needed a conveyancing solicitor to assist with my Help to Buy redemption. From the first contact enquiry to completion, I found Poole Alcock to be very efficient in dealing with my case and would not hesitate to recommend. Should I need conveyancing work in the future I will be straight onto Vicky and her team.
Was this review helpful?
Matter Type:
Divorce
stephen
Collected on:
Recently I had to go through a very protracted and complicated divorce, fortunately for me it was managed by Amie Pine who handled the whole case with passion and personal commitment. She was just brilliant, hard working and treated you like you were her only client. Her attention to detail was just on another level and demonstrated an incredible grasp of all the issues.
She is highly skilled in overcoming all obstacles and communicates in a very clear and concise manner, which is very helpful in understanding the process.
From start to finish of the whole process, Amie, was always on hand at a moments notice to explain any queries or questions that would put your mind at rest. Typically, she would always respond within the hour and never left you feeling that she was “busy” dealing with other clients.
She is very friendly and approachable and takes a personal interest in your case to ensure that the best possible outcome is achieved. She is driven and determined to succeed on your behalf and leaves no stone unturned in seeking alternative and innovative solutions to solve even the most difficult of complex financial situations.
She adopts a no nonsense approach by not just telling you what you want to hear, but gives you the facts, accompanied with a proposal to resolve any potential issues. She makes the whole process, simple, clear and uncomplicated.
My financial settlement was a very tough case, but at every stage it was hard fought by Amie, her tenacity, knowledge and her no nonsense approach along with fantastic court preparation work, secured me the outcome I needed to move forward. She professionally steered me away from making emotional decisions which, would have wasted my time and money.
A 5 star service on a totally different level than many other firms, Amie was a breath of fresh air and would most definitely recommend her to anyone who wants to achieve the best possible outcome, with the least amount of stress.
Thank you Amie.
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
Thank you Stephen for taking the time to leave this kind review, it is very much appreciated. We are glad that your experience was a positive one and hope to work with you again in the future.
Was this review helpful?
Matter Type:
Litigation Law
Alan
Collected on:
Excellent courteous & friendly advice making decisions, in my case, on a civil matter easy. Thanks to Dan Brooks, Civil Litigation Partner, and team
A representative from Poole Alcock LLP responded to this review on 07 September, 2022:
Thank you for these kind words Alan, they have been passed on to Dan and his team.
Was this review helpful?
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
