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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Absolutely perfect
A representative from Poole Alcock LLP responded to this review on 13 December, 2024:
Thankyou for such a kind review. We are so happy Hannah left a great impression. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Anonymous
Collected on:
Speaking to Sabirah put my mind at ease and informed me of my legal position. I was satisfied with the outcome.
A representative from Poole Alcock LLP responded to this review on 05 December, 2024:
Thankyou for the positive review, we are thrilled Sabirah was able to help you put your mind at ease. All the best in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Anonymous
Collected on:
Oliver has helped me to understand my rights. He was very clear and informative.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Financial Matters
Nedin
Collected on:
I feel grateful to have had Rosemary on my side. I honestly wouldn't have fought as hard for myself as Rosemary did on my behalf; I would have accepted the situation that my ex-husband had dumped in my lap. Rosemary's legal counsel was sound; it was exactly what my daughter and I needed.
A representative from Poole Alcock LLP responded to this review on 02 December, 2024:
Thank you for your lovely review, Nedin. We are so pleased that you felt so supported by Rose. All the very best for the future.
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Matter Type:
Residential Conveyancing
Oliver Matthews
Collected on:
I found Poole Alcock on Google, and was impressed by the feedback scores. Gove them a call & spoke to Amber, who was very friendly and professional. Amber double-checked with me about my requirements and offered me a same day appointment with a solicitor who would be able to deal with my commercial property purchase. When Amber called back the next day to take an initial card payment, again, she was friendly snd professional.
A representative from Poole Alcock LLP responded to this review on 07 October, 2024:
Hello Oliver thank you so much for your great review. We are thrilled you've had a great experience with Poole Alcock and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Graeme Spencer
Collected on:
Bit of a delay before rosemary took over - after which she was professional effective and supportive
A representative from Poole Alcock LLP responded to this review on 09 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Divorce
Laura Proffitt
Collected on:
Today has been my first conversation with Poole Alcock and I can honestly say I have felt at ease and safe during the whole process. I now have a clear and thorough understanding of my next steps moving forward with my divorce. Thank you so much for putting me at ease during such a confusing, stressful and difficult time.
A representative from Poole Alcock LLP responded to this review on 02 April, 2024:
Hi Laura I'm so glad to hear we put you at ease at this difficult time, thank you for taking the time to leave such lovely feedback and we wish you all the best for your future.
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Matter Type:
Divorce
Jon
Collected on:
Lisa gave me excellent advice as I begin the process of seeking divorce. She listened, then helped me think about the process in a logical order. She was sympathetic and warm-hearted. She discussed fees transparently and openly, including the most cost effective options available, which I really appreciated.
A representative from Poole Alcock LLP responded to this review on 11 October, 2023:
Hi Jon, thank you for the great review, its very much appreciated .
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Often promises were made to provide me with an update the moment my solicitor would receive one but often we would hear nothing for days, then chase, then find out there had been a response days ago but not passed on. Also took them 4 days to release proceeds from a property sale.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Right to Manage
Samuel
Collected on:
This review is for a different branch.
Considering the distance I felt the whole process went very well.
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Aaron
Collected on:
Good with my friend problem 👍👍👍👍
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Mark
Collected on:
Absolute rip off and when you call up no one answers only interested in taking your money
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Really friendly and professional service. Made first time buying an easy experience
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
