Poole Alcock LLP

01249477439

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
A1 & A2 Methuen Park
Ground And 1st Floor
Chippenham
Wiltshire
SN14 0GT
01249477439
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

Other locations

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Available lawyers at Poole Alcock LLP

Claire Ellis

Charles Smalley

Chloe Heath

Chloe Burgis

Elinor Hind

Daniel Brooks

Chloe Podmore

Elizabeth Craig

Darren Neighbour

Cheryl Cooper

Legal Executive - Divorce & Family Law

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Cherry Riddlesdin

Amber Swales

New Enquiries Assistant

Alex Lonsdale

0.0 out of 5

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Digital Marketing Assistant

How Poole Alcock LLP Compares

Value for money

Limited data.

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 26

2nd / 4632

Company & Commercial

1st / 27

5th / 4392

Housing & Property

1st / 29

3rd / 4260

Family Law

1st / 30

1st / 3858

Wills, Trusts & Probate

1st / 24

3rd / 3518

Commercial Property

1st / 24

5th / 3339

Employment

1st / 24

1st / 3116

Regulations

1st / 17

3rd / 2587

Personal Injury

1st / 16

48th / 2387

Crime/ Criminal Defence

1st / 11

32nd / 2120

Money & Tax

1st / 16

7th / 1848

IT & Intellectual Property

1st / 8

3rd / 1061

Dispute Resolution

1st / 13

6th / 1033

Welfare & Benefits

1st / 9

9th / 821

Agriculture

1st / 14

5th / 596

Construction

1st / 3

3rd / 581

Charities

1st / 7

3rd / 570

Driving offences

1st / 2

17th / 359

Education

1st / 3

7th / 263

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

2397
Very Good

112
Average

2
Poor

8
Awful

37

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Employment

Verified review

Matter Type:

Settlement Agreements

Karl

January 21, 2025

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Employment Settlement Agreement - A Great experience

This review is for a different branch.

It was a great experience having Elinor and the team guide me through the Settlement Agreement process after opting for voluntary redundancy at my place of work. They were professional, knowledgeable, and incredibly supportive every step of the way. I would not hesitate to use their services again should the need arise!

Lawyer named in this review:
Elinor Hind

Elinor Hind

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Employment

Verified review

Matter Type:

Settlement Agreements

Anonymous

January 21, 2025

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Collected on:

Excellent, Clear, and, Efficient Service for Settlement Agreements

This review is for a different branch.

I contacted Poole Alcock for help with a settlement contract. The process started during the recent festive period, when most businesses were closed, and the signature deadline was soon in the new year.

I got an appointment for the first day back at work in the new year. Irini took my case (along with assistance from Kellie), and we had a meeting where all the clauses within the contract were explained to me, along with their implications. In the process, a clause that needed amendment was picked up that would have meant I would be in breach of contract upon signature. Irini handled the entire background conversation with my employer about having that clause amended successfully. After the corrections, I was able to sign and complete the process by the deadline.

I would wholeheartedly recommend Poole Alcock and, more specifically, Irini and Kellie if anyone needs assistance with settlement agreements.

Lawyer named in this review:
Irini Shouman

Irini Shouman

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Family Law

Verified review

Matter Type:

Family law

Anonymous

January 21, 2025

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Really Helpful

This review is for a different branch.

Really helpful
Given me the groundwork

Lawyer named in this review:
Chloe Podmore

Chloe Podmore

A representative from Poole Alcock LLP responded to this review on 21 January, 2025:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

January 21, 2025

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Brilliant

This review is for a different branch.

Brilliant
Everything explained
Thank you very much

Lawyer named in this review:
Chloe Podmore

Chloe Podmore

A representative from Poole Alcock LLP responded to this review on 21 January, 2025:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Roger

January 21, 2025

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Knowledgeable and unflappable

This review is for a different branch.

James and his team at Pool Alcock handled what seemed to us like quite a complicated sale and purchase, and did so without breaking a sweat. They were always available at short notice on the phone or even in person by just popping into their Nantwich office. Great service, really nice people.

Lawyer named in this review:
James Williams

James Williams

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Verified review

Rebecca Clinger

January 20, 2025

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Initial Call

This review is for a different branch.

Georgina Emery was lovely and got me set up to speak with a solicitor. She was very quick to respond and very knowledgeable.

Lawyer named in this review:
Georgina Emery

Georgina Emery

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Family Law

Verified review

Matter Type:

Family law

Anonymous

January 20, 2025

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Very Explanatory

This review is for a different branch.

Very explanatory.
Easy to talk to.
Friendly, felt at ease.
Called back - they said they would.

Lawyer named in this review:
Tim Edgeley

Tim Edgeley

A representative from Poole Alcock LLP responded to this review on 20 January, 2025:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

January 20, 2025

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Very helpful

This review is for a different branch.

Very helpful and I will be arranging an appointment with Helen Stoller to discuss further.

Lawyer named in this review:
Helen Stoller

Helen Stoller

A representative from Poole Alcock LLP responded to this review on 20 January, 2025:

Thank you for your positive feedback. We are thrilled that Helen was able to help you. We look forward to working with you in the future.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

January 20, 2025

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Quick and Proactive Service

This review is for a different branch.

I called and submitted an online enquiry. I was contacted the same day and booked in for an appointment with Helen Stoller. Really quick and proactive.

Lawyer named in this review:
Helen Stoller

Helen Stoller

A representative from Poole Alcock LLP responded to this review on 20 January, 2025:

Many thanks for your positive review. We are pleased that Helen was able to help you. All the best.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Rudi

January 20, 2025

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Excellent service

This review is for a different branch.

As a first time buyer I easily asked my fair share of silly questions during the process. James and his team responded to all communication in a timely fashion and offered valuable advice when I needed it. I would recommend them to anybody needing conveyancers

Lawyer named in this review:
James Williams

James Williams

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Reviews collected from

Clare

January 21, 2025

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Clare

Unfortunately I choose them to help with a transfer of title (fairly easy task) but it is still going on months later, seem to be going backwards with it, never return calls, poor communication with me/each other/other solicitors, ask for unnecessary information and they are not even cheap! If I could start again with someone else I would.

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Rudi

January 20, 2025

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Rudi

As a first time property buyer, I had my fair share of silly questions to ask. James and his team responded to all of my queries in a timely fashion and offered valuable advice where needed.

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Housing & Property

Matter Type:

Residential Conveyancing

Hansong

January 17, 2025

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Hansong

Great service. The up chain was a bit slow in progressing, but James’ team made sure everything goes smoothly.

Lawyer named in this review:
James Williams

James Williams

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Aaron

December 19, 2024

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Aaron

Good with my friend problem 👍👍👍👍

A representative from Poole Alcock LLP responded to this review on 23 December, 2024:

Thankyou for the positive review. All the best.

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Mark

December 18, 2024

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Mark

Absolute rip off and when you call up no one answers only interested in taking your money

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Poole Alcock LLP are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Development agreements
- Development loan facilities
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- Domain Names
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Environment
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock LLP

Accreditations

Other locations

Available lawyers at Poole Alcock LLP

How Poole Alcock LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Employment Settlement Agreement - A Great experience

Excellent, Clear, and, Efficient Service for Settlement Agreements

Really Helpful

Brilliant

Knowledgeable and unflappable

Initial Call

Very Explanatory

Very helpful

Quick and Proactive Service

Excellent service

Reviews collected from

Clare

Rudi

Hansong

Aaron

Mark

Poole Alcock LLP are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter