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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Alan
Collected on:
This review is for a different branch.
I made an initial email inquiry at 1030am and by 315pm I was chatting with Tim.
He had a wealth of knowledge of this specialist area and offered really great in-depth advice.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Anonymous
Collected on:
This review is for a different branch.
Very helpful, vey efficient, all on the same day which was very helpful.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Lennox williams
Collected on:
This review is for a different branch.
Very good and helpful service professional firm
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Very helpful
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
This review is for a different branch.
Great help and kind support to reach a swift conclusion to a very stressful situation. I would recommend and use again.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
D Heath
Collected on:
This review is for a different branch.
I was having some problems articulating my needs to Poole Alcock. Eve stepped in and sorted problem straight away.
A representative from Poole Alcock LLP responded to this review on 19 November, 2024:
Thankyou for the positive feedback, we are thrilled Eve was able to assist you.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Simon
Collected on:
This review is for a different branch.
Excellent advice from Hannah Williams will use your services if I need them in the future
A representative from Poole Alcock LLP responded to this review on 19 November, 2024:
Hi Simon, thank you for the positive review, we are glad Hannah was able to help. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Transfers of equity
Richard S
Collected on:
This review is for a different branch.
Georgina Emery has been dealing with my initial inquiry and gave excellent help and advice regarding the transfer of equity which I have taken and will proceed with the plans discussed. Much appreciated not being rushed and being able to talk things through. Thank You.
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
Hi Richard thank you so much for this great review, we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
All of my questions were answered and I now have a much clearer idea of what to expect with my divorce.
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Financial Matters
Anonymous
Collected on:
This review is for a different branch.
I called to speak with someone in the family team with regards to a premarital situation- Lisa was exceptionally calm and guided me through the process of what’s to come.
To note, the lady on the client services team who answered the call and connected me to Lisa was very friendly and customer service was excellent
A representative from Poole Alcock LLP responded to this review on 18 November, 2024:
Hello thank you so much for your lovely review we hope to work with you again in the future.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Matter Type:
Residential Conveyancing
Livvy
Collected on:
James Williams and team were thorough, consistent, very approachable, friendly and managed to get my sale through within 6 weeks! Would highly recommend Poole Alcock to anyone. Their service and time management is unmatched. As a first time buyer, they made this sale stress free. Thank you!
A representative from Poole Alcock LLP responded to this review on 10 September, 2024:
Hi Livvy thankyou so much for this lovely review we are thrilled we could get you in you 1st home within 6 weeks!!! all the best for the future.
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Matter Type:
Residential Conveyancing
James
Collected on:
Thank you James Williams and Team for ensuring a swift and easy buying process. Always recommend.
A representative from Poole Alcock LLP responded to this review on 04 September, 2024:
Hi thank you for the lovely review and its great to hear you would recommend us in the future, all the best.
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Matter Type:
Residential Conveyancing
Richard
Collected on:
James and his team were extremely responsive and supportive throughout a difficult purchase. They really helped to push things along, and were more than happy to take the time to explain what was happening.
I really valued the thoroughness and transparency - fully recommend!
A representative from Poole Alcock LLP responded to this review on 21 August, 2024:
Hello Richard thank you so much for your lovely review we really are grateful for this great feedback about James and the team. we hope to work with you again in the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
