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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
My advice call with Elizabeth was very informative.
A representative from Poole Alcock LLP responded to this review on 14 October, 2024:
Hi thank you so much for your kind review. All the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Thank you very much for your free initial advice consultation. The service from you has been fantastic.
A representative from Poole Alcock LLP responded to this review on 06 September, 2024:
Thank you for your positive review, we appreciate it.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Remortgaging
Phil
Collected on:
We had a tricky remortgage to negotiate and Liz and the team pulled out all the stops to get this completed in a very tight timescale too.
Highly recommended.
A representative from Poole Alcock LLP responded to this review on 26 July, 2024:
Hi Phil thank you for this fabulous review Liz is amazing and will do her very best for clients. Great to hear that you would recommend us!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Andrew
Collected on:
Jane was very patient and informative.
Jane managed to answer all my questions and explained it really well.
A representative from Poole Alcock LLP responded to this review on 08 July, 2024:
Hello Andrew thank you so much for your lovely review we apricate such great feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Dr KJ
Collected on:
Just starting the process, but given that other firms did not reply to any emails and others won't touch buildings that are too tall, Poole Alcock are already doing much better than the rest
A representative from Poole Alcock LLP responded to this review on 05 July, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Anonymous
Collected on:
My thanks to Anna, Kellie & Jennifer they provided an extremely efficient service, I was kept updated every step of the way, excellent communication. The team were friendly, approachable and dealt with my query in a very professional manner which was much appreciated. I would definitely recommend this team.
A representative from Poole Alcock LLP responded to this review on 05 July, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Gareth
Collected on:
Very clever and it was refreshing to get some legal advice.
A representative from Poole Alcock LLP responded to this review on 28 June, 2024:
Hi Gareth thank you for this great review and for taking the time to leave such lovely feedback its very much apricated.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Keith
Collected on:
We had some ups and downs selling this property with sales made and pulled out of several times. Then when we got a sale it was not completed when my uncle passed away and it had to go to probate, the lady in question understandably pulled out.
Within days it was sold again to a lady who was willing to wait the approximate wait of 22 weeks for probate to be granted.
While all this was going on the staff at Poole Alcock were brilliant always keeping me up to date and advising me . They prepared everything ready so as soon as the probate was granted the sale could go through without delay.
Sure enough the probate was granted and within hours the sale went through.
I could not believe it , a brilliant service. The staff have been brilliant throughout and after a nerve wrecking wait it all went through without a hitch. It has been such a relief mainly due to the efficiency of the staff at Poole Alcock newbuildteam2.
Thank you so much
A representative from Poole Alcock LLP responded to this review on 19 June, 2024:
HI thank you for this great review and we are thrilled everything worked out in the end, all the best for the future, and we hope to work with you again,
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Kenny T
Collected on:
I searched the internet and found this company. I read about their service and quality and reviews. And it is as good or better as it says. Prompt and professional.
A representative from Poole Alcock LLP responded to this review on 18 June, 2024:
Hi Kenny thank you so much for this great review we really appreciate you taking the time to leave such lovely feedback.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Probate
Emma
Collected on:
Poole Alcock explained everything and were very helpful.
A representative from Poole Alcock LLP responded to this review on 06 June, 2024:
Hi Emma thank you so much for the great review, We really appreciate you taking the time to leave such lovely feedback. we hope to work with you again in the future.
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Matter Type:
Residential Conveyancing
Sam
Collected on:
Fantastic customer service, dealt with our first house purchase extremely efficiently, kept in contact at every point of the transaction and kept us informed every step of the way. They explained things i was unsure about and completed the purchase in a very short period. There was no hidden fees. Very impressed with the service provided and have already recommended to friends
A representative from Poole Alcock LLP responded to this review on 20 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Divorce
Michelle
Collected on:
Thank you to Lisa Ball for her support and guidance through an incredibly stressful and distressing divorce. I found her knowledge, patience, kindness and empathy reassuring and she was with me at every stage; a true asset to Poole Alcock. So much so, I have used them to write my will and also intend to for conveyancing.
A representative from Poole Alcock LLP responded to this review on 03 May, 2023:
Thank you for your review, Michelle. We are so pleased to hear we were able to guide and support you through such a hard time in your life. We shall ensure to pass your comments on to Lisa.
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Matter Type:
Residential Conveyancing
robert
Collected on:
I found there service to be very good
They kept me informed
I would recommend them five star
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Matter Type:
Commercial Law
Jake
Collected on:
Eve Lakin has is very professional, knowledgeable and diligent and I would have no hesitation in recommending her ,
A representative from Poole Alcock LLP responded to this review on 30 July, 2021:
Thanks Jake I will pass on your comments to Eve!
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
