01164977499
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Prompt, concise, professional.
5 star review - thank you.
A representative from Poole Alcock LLP responded to this review on 15 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Very positive and I have a much better understanding of where I'm up to. I have a lot more confidence now.
A representative from Poole Alcock LLP responded to this review on 10 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
10/10. Understood everything beat by beat, you were brilliant.
A representative from Poole Alcock LLP responded to this review on 10 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This has been really helpful. I would recommend based on this call.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
You don't realise just how nerve wracking making a call like this (about divorce) will be but Richard was informative and calming.
A representative from Poole Alcock LLP responded to this review on 03 January, 2025:
We are thrilled Richard was able to help you. We look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Anonymous
Collected on:
I found my discussions with Lisa to be informative, knowledgeable and to the point. I had an opportunity to talk through concerns, felt listened to and I was under no pressure
A representative from Poole Alcock LLP responded to this review on 10 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Really helpful call. All of the questions were answered, thank you.
A representative from Poole Alcock LLP responded to this review on 02 December, 2024:
We're happy we could help. Please do let us know if we can help any further.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
My advice call with Elizabeth was very informative.
A representative from Poole Alcock LLP responded to this review on 14 October, 2024:
Hi thank you so much for your kind review. All the best.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Thank you very much for your free initial advice consultation. The service from you has been fantastic.
A representative from Poole Alcock LLP responded to this review on 06 September, 2024:
Thank you for your positive review, we appreciate it.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Remortgaging
Phil
Collected on:
We had a tricky remortgage to negotiate and Liz and the team pulled out all the stops to get this completed in a very tight timescale too.
Highly recommended.
A representative from Poole Alcock LLP responded to this review on 26 July, 2024:
Hi Phil thank you for this fabulous review Liz is amazing and will do her very best for clients. Great to hear that you would recommend us!
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Matter Type:
Residential Conveyancing
Sam
Collected on:
Fantastic customer service, dealt with our first house purchase extremely efficiently, kept in contact at every point of the transaction and kept us informed every step of the way. They explained things i was unsure about and completed the purchase in a very short period. There was no hidden fees. Very impressed with the service provided and have already recommended to friends
A representative from Poole Alcock LLP responded to this review on 20 October, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Divorce
Michelle
Collected on:
Thank you to Lisa Ball for her support and guidance through an incredibly stressful and distressing divorce. I found her knowledge, patience, kindness and empathy reassuring and she was with me at every stage; a true asset to Poole Alcock. So much so, I have used them to write my will and also intend to for conveyancing.
A representative from Poole Alcock LLP responded to this review on 03 May, 2023:
Thank you for your review, Michelle. We are so pleased to hear we were able to guide and support you through such a hard time in your life. We shall ensure to pass your comments on to Lisa.
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Matter Type:
Residential Conveyancing
robert
Collected on:
I found there service to be very good
They kept me informed
I would recommend them five star
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Matter Type:
Commercial Law
Jake
Collected on:
Eve Lakin has is very professional, knowledgeable and diligent and I would have no hesitation in recommending her ,
A representative from Poole Alcock LLP responded to this review on 30 July, 2021:
Thanks Jake I will pass on your comments to Eve!
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Rudi
Collected on:
As a first time property buyer, I had my fair share of silly questions to ask. James and his team responded to all of my queries in a timely fashion and offered valuable advice where needed.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
