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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 79 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Boundary Disputes
Thelma
Collected on:
Very pleased with information given and kept informed along the process
A representative from Poole Alcock LLP responded to this review on 30 July, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Anonymous
Collected on:
I was very impressed and reassured with the initial guidance Richard gave me. It left me feeling confident and empowered. I would highly recommend.
A representative from Poole Alcock LLP responded to this review on 05 July, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Legal aid
Anonymous
Collected on:
I had an initial chat around a sensitive issue I am facing and Richard was very knowledgeable and ready to listen and provide guidance that was not surface level but directly to do with my issue.
Really impressed with the conversation.
A representative from Poole Alcock LLP responded to this review on 02 July, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Settlement Agreements
Michael
Collected on:
Anna was very helpful and went through everything I needed in a clearly and concise manner making it very easy for me to understand. Everything was dealt with very efficiently with all communication I received.
A representative from Poole Alcock LLP responded to this review on 21 June, 2024:
Hi thank you so much for your lovely review we really appreciate you leaving such great feedback and we hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Very Helpful And Professional. Explained everything in detail.
Good advice given, The Receptionist was friendly and approachable.
A representative from Poole Alcock LLP responded to this review on 14 June, 2024:
Hello, thank you so much for your lovely review, we really apricate you taking the time to leave such great feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Martin
Collected on:
Tim was absolutely brilliant. To the point I am regretting not asking him more questions! 10/10 A++++
Many thanks,
Martin O'Shea
A representative from Poole Alcock LLP responded to this review on 20 May, 2024:
Thank you Martin. We are so pleased Tim was able to assist. Best of luck with your situation. Many thanks.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
James Melrose
Collected on:
After a full month of stress preceding and proceeding the issue which required legal advice, speaking to Poole Alcock made the fallout of the issue extremely painless and stress-free.
A representative from Poole Alcock LLP responded to this review on 02 April, 2024:
Hi James thank you so much for your review. We are glad we could help you with your situation. We hope to work with you again in the future and wish you good luck.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Pre and Post Nuptial Agreements
Anonymous
Collected on:
Very friendly, clear and informative consultation.
A representative from Poole Alcock LLP responded to this review on 28 February, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Aidan
Collected on:
I found Victoria and her team very helpful and professional in all aspects of my purchase of Atholl Ave.
A representative from Poole Alcock LLP responded to this review on 15 February, 2024:
Hi Aiden. thank you so much for you great review and for taking the time to leave such great feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Jo-Ann
Collected on:
Mine was an uncomplicated request-preparation of new will. But Professional expertise was essential.
Verity and Beth Provided Efficient Sensible Advice and much l appreciated their Calm Courteous and cheerful help.
The Poole Alcock Office is Lovely-An oasis of support at of support at a time of stress and anxiety, well done!
A representative from Poole Alcock LLP responded to this review on 14 February, 2024:
Hi Jo-Ann what a lovely review! thank you so much. We really appreciate your great feedback.
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Matter Type:
Residential Conveyancing
Siobhan
Collected on:
Absolutely amazing experience with Poole Alcock! Ensuring I understood everything every step of the way and sticking to deadlines outlined by mortgage issuer! Would highly recommend
A representative from Poole Alcock LLP responded to this review on 21 June, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Divorce
Michelle
Collected on:
Aime was dealing with my Divorce I can honestly she was absolutely amazing Amie communicated with me through out my case would absolutely definitely recommend Amie and Poole Alcock Solicitors
A representative from Poole Alcock LLP responded to this review on 03 May, 2023:
Thank you for taking the time to leave such a kind review, Michelle. We are so pleased to be able to help with your case.
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Matter Type:
Corporate Law
Debbie
Collected on:
Excellent service provided.
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Professional. Very Happy with the service PAlcock provided for a very lengthy complicated sale
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Matter Type:
Residential Conveyancing
Rob
Collected on:
Faultless from start to finish. Unbelievable patience and customer service. Couldn’t recommend higher. Particular thanks to Emily and Ellie.
A representative from Poole Alcock LLP responded to this review on 27 September, 2024:
Hello Rob thank you for your great review we are thrilled you would recommend us in the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
