Pm Property Lawyers Limited

Was informative and kept me up to date about the whole process

I began my homebuyer journey in June 2024, I didn’t complete until the end of November. There was no chain and all my documents had been uploaded as soon as the process began. I had to apply for two mortgage extensions and PM were unable to give me an estimated date until the week before we completed. I had to pay an extortionate amount in storage as they initially suggested I could be in by the end of August but this did not happen. They did not check their emails until I called nor did they call me back when I asked for one. The whole process was unbelievably frustrating with constantly being told ‘we’re just waiting on this’ or ‘we need you to send us this’ despite having sent over all the documents to their app.

High level of communication throughout the selling process. Very professional service.

impossible to get to speak to someone and never return your phone calls

I was a cash buyer with no chain and waived searches to get the house quickly to do it up.
The opposite happened. It took five and a half months to get the keys from the day I started using PMPL.
Never got the solicitor dealing with my purchase, and also they kept changing the person on my case. My first one went on long term sick I subsequently found out which caused a big delay in itself.
Callbacks were often missed that I requested on their app. When actually calling the company to try and get progress updates I again never got the person on my case and that’s when I actually connected with someone. Call waiting times were ridiculously long, sometimes an hour.
Only after submitting a complaint did things start to change. Shouldn’t be like this.
DON’T use this firm if you want a quick purchase.

I really wish I had read reviews before I agreed to use these unprofessional people, it would have been much better to use a local solicitor to see face to face & not post all the paperwork.
3 months in I was told due to illness & annual leave my file had been put on hold, I was lucky not to lose the buyers.
Really disappointed with the communication- took ages to answer phones then either cut off or put on hold & emails took days to answer.
Team Ramsden kept getting details wrong even asking for death certificates 3 times when nobody had died, sorting out ID last minute when they had the details, couldn’t find funds for days, then they turned up in an account they firmly said couldn’t be used. Only just got back paperwork from months which I was promised was sent special delivery - gone to the wrong address !! Please AVOID, most embarrassing experience ever.

I genuinley can not praise Sophie oshea and her assistant Olivia Thawley.
Dealt with both our selling and buying of property.
Efficient with all due dilligence required to get case up and running. Never left us waiting for updates and always on the end of the phone should any questions we had need.
They are a credit to the Company
Would highly recommend

Took ages to get a solicitor set up.. lack of communication. Everything left to the last minute then total panic stations. Other parties had trouble with lack if communication.

Kay was fantastic and got my sale through quickly. Super supportive and always on hand to communicate with and update me.

A smooth transition from start to competition.
Thank you very much