DO NOT USE THIS COMPANY!!! The list of issues I've faced is endless. From never responding to emails to making promises of action that never materialized, forcing me to call every single day. I was simply trying to do an equity transfer, which took seven months and led to me being stuck with a 7.5% standard variable mortgage rate. They left paperwork untouched for months. On multiple occasions, they claimed delays were due to waiting for paperwork that I had sent weeks earlier, wasting a ton of money on next-day delivery. They NEVER reply to emails. I work a demanding job, so having to carve out time every day to call was both intrusive and stressful. Eventually, I had to escalate the matter to a senior staff member. Even after "completing" on December 18th, they held onto the equity transfer funds for a month without paying off the mortgage or the transferee. To top it all off, my management company contacted me, saying they've been emailing PM Property Lawyers nonstop because they haven't received any of the necessary paperwork. Now, I’m in breach of my lease. As a 30-year-old woman handling all of this alone, the stress, financial strain, and emotional toll this company has caused is beyond words.
