Pm Property Lawyers Limited

The process i feel took a long time due to the buyer (who was renting the property) finding a mortgage and changing solicitor. With 3 days to go to when the buyers mortgage offer expired problems occurred which caused me concerns but with 3 teams from our solicitors involved they successfully completed the sale.

I have just recently sold my property with PM property Lawyers, it has took just over 7 months for what really should have been a simple sale. The communication was completely unacceptable. Letting me know on the day that completion would not take place. This happened about 3 times. The lack of care resulted in me losing the property I was due to purchase due to the stress and no communication when we tried to contact them on numerous occasions. I put a complaint in and was offered £50. Even on the day of completion they never confirmed it. Luckily I was in direct contact with the buyer so they were able to confirm everything with me. Emails were unanswered, calls unanswered. When trying to call them you could be on hold for an hour at least. It has been the most stressful 7 months of my whole life and they could not have cared less about my situation. You are just a number unfortunately. The solicitors I was using to buy my new property could not believe how unprofessional they were. Do not use this firm. Team Rusian to be specific. They came recommended from Purple Bricks, when I spoke with them about how bad my situation was they could not have cared less either. As I said I lost my house because of the lack of communication. DO NOT USE!

My experience was beyond stressful. The conveyancing should have been straightforward. No chain,cash buyers,no searches. But instead it dragged on gor almost 6 months . Limited communication,no replies to emails or app messages and up to one hour on telephone call holds. They were not ready on the date set for completion which was delayed a further month and almost lost me the purchase. The sense of helplessness was beyond description to the point where my only action and only method of getting a response and some progress on my case was to make a complaint via their internal complaints process. I would never use again and would advise others contemplating using the services to go elsewhere and safe the nightmare experience I have had
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Started off good communication was there at the beginning, at one point they didn’t communicate with me for 8 weeks I was weekly emailing them and got no response then they came back with a different solicitor, was very strange, tried calling them several times no answer, so not a good experience they did get my case completed but that last few days was full of excuses, not impressed with the whole experience

We were passed from lawyer to lawyer 6 or 7 times. It was very hard, if not impossible to contact the person who was supposed to be working on our case from week to week. As I write this I am waiting for a response about a mistake made by the company, whereby some Items I paid for with the purchase of the property have not been left in place, due to lack of attention to the forms we filled out weeks ago. The office staff are friendly (except for 1 very rude person) and try to help as much as they are able but passing the latest persons number to you and leaving you at the begging of another call queue hoping this new person will answer isn't exactly a positive result after already being in a call queue for a long time. I would not recommend using PM Lawyers, but we did finally complete the property purchase this week.

Fantastic service from start to finish -easy to use portal that keeps you updated on your progress -very friendly team and my property lawyer was fantastic 9 weeks to completion

It was great experience wth them and was friendly talking with them no need of fear and straight forward advice for us

I had a mixed review of using this solicitors firm.
I was asssigned 2 solicitors through my purchase. My second solicitor Amy Thompson was great. She was always quick to respond and kept me updated the whole way through and got all work completed in a timely manner.
Although the first solicitor I was assigned was impossible to get hold of and work just wasn't getting done. There was a whole month where I just couldn't get hold of anyone. I finally got through the the main office and was only then assigned a different solicitor and was told he was off sick. It seemed I only got reassigned once I chased them. This dragged my purchase out for much longer than needed.

Good price, good feedback, better than several previous experysith more expensive Solicitors.

Think twice about using PM Property Lawyers. Whist there should be no issue to use such a service as an approved panel solicitor for Paragon Finance our experience has been non professional and lacking.

The use of inexperience front end administration staff for the onboarding form filling fails if they don’t have knowledge of the service.

It’s disappointing to be refused to be put through to managers or to raise a complaint.

My experience is cheaper is certainly not a reason on legal related matters even if it’s simple panel solicitor service you’re looking for.

@Paragon Finance, do you review the solicitors you recommended on your list panel solicitors ?

Avoid.