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20230607100153
Alex
I instructed PM Property Law on purchase of my property and they were faultless. I was initially hesitant due to some negative reviews on here, but decided to give it a go anyway.
Not only were they much cheaper than everywhere else I looked, all communication was immediate and faultless. The whole buying process was completely smooth.
Thank you Team Parkin!
A representative from Pm Property Lawyers Limited responded to this review on 23 June, 2023
Thank you so much for your lovely review Alex, I will pass this onto your legal team! Kind regards, Alicia
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Dreadful
My experience was beyond stressful. The conveyancing should have been straightforward. No chain,cash buyers,no searches. But instead it dragged on gor almost 6 months . Limited communication,no replies to emails or app messages and up to one hour on telephone call holds. They were not ready on the date set for completion which was delayed a further month and almost lost me the purchase. The sense of helplessness was beyond description to the point where my only action and only method of getting a response and some progress on my case was to make a complaint via their internal complaints process. I would never use again and would advise others contemplating using the services to go elsewhere and safe the nightmare experience I have had
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Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 14 January, 2025
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Not very pleased,but olay
Service is very affordable but takes forever to complete.
Slow to respond to emails and takes too long to be able to speak with anyone on the phone. I'd only recommend if you have time on your hands and are not in hurry to wrap up your purchase.
Overall, service is satisfactory.
Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 20 December, 2024
I am sorry to see your review. I will pass the feedback onto the team
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Poor Company
Please avoid this company, they've been an unpleasant experience from the start. Short staffed, didn't manage to speak with anyone for a few weeks, never answer the phone, or emails.
Considering I was the client, I was ignored by Team Parkin, their PA or secretary was miserable.
Their team leader admitted they were short staffed and at fault.
Just use another company, it's not worth the stress of dealing with them.
Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 19 December, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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No Communication Slow If any Responses
My experiences with this solicitor firm has been extremely disappointing. Both my partner and my brother were recommended to this firm for their property purchases, and it has been nothing short of a nightmare.
Communication has been abysmal. They have never been able to get hold of their assigned solicitors, being ignored for weeks on end and constantly having to chase for updates. My brother's house sale started back in February/March and as of December, it still hasn't completed. He has been passed between two solicitors already and is now on his third!
The firm's lack of customer service is glaring. As my brother paid them upfront, he feels trapped and unable to switch firms, which adds to his frustration. The headache and stress this firm has caused are simply not worth it. If they offer a cheap quote, it's because the service is subpar.
For the sake of your sanity, I highly recommend avoiding this firm at all costs. Seek a competent firm that values its clients.
Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 19 December, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes
Good at their job, poor at updates
We found them to be very good as a conveyancer and thorough, however they were quite slow at responding and getting internal sign off's etc, I really do appreciate it a busy time for them as I work in property (albeit a different area) . We did get there in the end so not too upset, just made the last couple of days very tense. Just something that could be looked at, maybe another team member?
Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 19 December, 2024
I am sorry you felt this way. I will pass the feedback onto the team
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Over 30 hours on hold
Sometimes I would be on hold for an hour and half to be able to speak with the team, only to be told we were making progress but it would turn out to be untrue. I was using 2 different teams Parkin and Morris with my purchase and sale and it was the most frustrating time. The only saving grace for them was that Hannah and Kassandra in each team did at least act human and try to help when you did make it through eventually and Mr Morris did seem to be understanding too. I was mainly frustrated as I used them before and they were so good. This time it seems like they have taken on too much work for the size of the firm. And 4 days on and I still don't have my money from my sale.
Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 17 December, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Great service
Great team, communicated with me pretty well and explained things I was unsure of.
Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 12 December, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Terrible
The purchase couldn't have been any more straightforward, but it was still too much work. Very slow. Top handling and therefore things were missed. Information remained on file unactioned. Rarely answered the phone, and if they did, I got a ride and uninterested reply. Had I 8not invited on speaking to a manager and chased constantly, I'm not sure I'd ever have completed the purchase. Do not recommend.
Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 10 December, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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Horrible experience.. avoid
Avoid these solicitors at all costs. I took so long, no communications at all, they don't even answer your calls and emails. Quoted £760 and end up paying more than £2000. I just regret the moment I asked them to take my so simple case. My advise to not deal with them at all.
Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 19 November, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes
Too much unnecessary stress
We got recommended this firm as another couple was using them in a similar situation. They took far too long to get it sorted. Allowed our mortgage offer to expire. Sent me private and confidential information on another persons case. Didn’t keep in contact. Had to keep chasing them. Told us they needed certain documents then in the next breath that they didn’t need them. You’d be on hold for 40+ minutes just to get through to reception. Kept losing our documents, we sent them tracked documents that they “didn’t” receive on multiple accounts. Would not recommend to anyone
Lawyer named in this review: Elissa Parkin
A representative from Pm Property Lawyers Limited responded to this review on 11 November, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes