Poor communication, super easy case took 6 months, no thorough review of paperwork, missed key information for nearby planned development, taking leave without notice, lack of professionalism - totally disappointing and do not use.

Ultimately, the experience you have with this firm very much depends on the team you're assigned. If you are happy to spend hours on hold just to have a conversation, and sometimes not even with your solicitor, then this might do for you. I don't think I had any correspondence from my initial team updating me or informing me of any issues. It was always me ringing up to find out who needed to be chased or what's needed to be done. I had emails ignored too. I wasn't sent the survey forms until I had to ask for them. There was also issues for my completion date due to my initial team not requesting forms from the housing association on time. I didn't actually know if I was going to complete on my completion date until the day of completion. Completely ridiculous situation to be in. The saving grace of this firm was the team I was assigned after. In the short amount of time I dealt with them, I got more response and updates from Sophie's team and they were extremely helpful. I got the feeling they were doing all they could to help me complete. It was very refreshing. I can't deny there was probably a lot that Hema's team probably did in the background, however, I was often in the dark, and spent a lot of time calling trying to find out updates. It took 6 months to go through this whole process.

Extraordinarily lengthy conveyance caused primarily by inefficient and ineffective internal systems and procedures coupled with very poor communication .

Communication was Little to none. The whole process took considerably longer than what they quoted. They tried to charge me over 800 pounds. More than what they previously quoted me, which I had to appeal. Used a lot of unnecessary abd complex rigmarole and jargon.
In the end, I had to make a complaint in order for them to progress further and get into contact with me. I would not recommend them at all.