Jankee
AVOID.
I used this conveyancing company for the sale of my property and purchase of another. To say the process was a nightmare would be an understatement. The conveyancing company caused multiple significant delays which led to us almost losing our purchase. The junior staff working on our case were incompetent and quite frankly rude. Emily was the associate who was very condescending over the phone and showed no urgency when required. She kept ending the call saying the file is under review when it wasn’t and I did not hear back from the solicitor, Donna. The exchange got delayed and overall the completion took much much longer than it should have.
The number of mistakes made during this process by the conveyancers were ridiculous, including sending incorrect documents. Documents filed in February were only picked up to be incorrect in April. Queries were not responded to for over 2 weeks. I had to chase up daily with zero response from the solicitor.
These incompetencies caused a large strain on all transactions and parties involved. I would avoid this company entirely.
A representative from Pm Property Lawyers Limited responded to this review on 23 September, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes
Excellent company
Third property sale this year and all handled by PMPL. Was a pleasure to deal with Donna & her team who gave me confidence in the way the sales progressed.
Easy to deal with and fully understanding keeping me updated all the way both by email and PMPL portal, as well as a smiley voice when we had phone conversations.
Would highly recommend and will use again.
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 01 November, 2024
Thank you for your review. I will pass the feedback onto the team
Was this review helpful? Yes
Mark & Dawn Phillips move
All the staff were very helpfull making the sale and buy very straight forward
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 31 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Property sale
Excellent service from start to finish.
Donna was always proactive with responses and was a pleasure to deal with.
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 16 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Avoid
Really poor, mistakes made, non existent communication, emails never answered, phones rarely get answered… and if they do it’s after 30 mins on hold if you’re lucky enough that it doesn’t get cut off…awful. Very bad experience.
Cheap, but you get what you pay for.
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 10 October, 2024
I am sorry to see your review. I will pass the feedback onto the team
Was this review helpful? Yes
REALLY bad communication and delays
My move took four months and it should’ve been the simplest move. There was no chain and the property was vacant.
I struggled to even get hold of the solicitor through email and phone, sometimes not even getting a response via email. I was on hold for hours trying to ring and mostly had to give up in the end. The lack of communication between the solicitor, admin staff and myself was horrendous. They didn’t know who had asked for what and what I’d sent who. I was asked for the same documents multiple times and they hadn’t even recorded what I’d sent onto their system. It sounded as though the solicitor hadn’t even reviewed my case until I complained about the lack of action almost three months in. Once I actually complained, they started to do the work but I had to keep ringing to push it forward.
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 10 October, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes
Team Cutts
Dire cimmunucation.
No explanations.
Getting through impossible
Re requested information we had previously provided.
Nearly loss the sale
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 27 September, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes
Very poor communication
Very frustrating as there was a lack of communication not with me and the buyers solicitors. My solicitor seems to be absent a lot which did not help
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 26 September, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes
Do Not Use This Company
Easily the worst customer service i have ever received from any sector. Our buyers pulled out of the sale of our property due to the shockingly poor work undertaken by this company.
They cannot be contacted and do not even have the decency to offer an update at any point.
Do not under any circumstances use PM Property Lawyers
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 23 September, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes
Home
I'm not happy with how disrespectful I was treated by one of the receptionists she spoke ro me with an attitude and I was informed on multiple occasions that I would receive call backs and never received them.
However the woman in charge of my case was very respectful
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 23 September, 2024
Thank you fro your review. I am sorry to see that you felt this way i will pass this onto the team
Was this review helpful? Yes
Slow and needed constant badgering
My sale/purchase transaction took over 5 months (March to August) from the time I instructed PMPL. Pretty average if you read the information provided by PMPL but IMO unnecessarily slow. My buyers' solicitor asked for a particular action in April, that I was told about at the end of May, and was actioned in mid June. I could see no reason for the delay other than the task had been missed or (at best) deprioritised by my sales conveyancer. PMPL claim to reduce the stress of buying/selling but they actually added to my worries. Thankfully Halimah understood this and did her best to help.
Lawyer named in this review: Donna Cutts
A representative from Pm Property Lawyers Limited responded to this review on 13 September, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes