Conveyancing Assistant at Pm Property Lawyers Limited
Kiana Hannon
Conveyancing Assistant
Kiana is a legal assistant for our Property Lawyers. After graduating in 2020 from college and began working as a paralegal in Boston, Massachusetts. Kiana is an assistant for Amy Hobson and Jennifer Turton where she assists with day to day tasks and completions.
PM House, 250 Shepcote Lane, Sheffield, South Yorkshire, S9 1TP
They are an experienced Conveyancing Assistant who is able to assist you
Practice Areas
Housing & Property
2 Client Reviews
Overall experience
- Value For Money
- Approachability
About Kiana Hannon
Kiana is a legal assistant for our Property Lawyers. After graduating in 2020 from college and began working as a paralegal in Boston, Massachusetts. Kiana is an assistant for Amy Hobson and Jennifer Turton where she assists with day to day tasks and completions.
Languages Spoken: English
Contact Kiana Hannon
Address
Pm Property Lawyers Limited
PM House
250 Shepcote Lane
Sheffield
South Yorkshire
S9 1TP
Phone
WebsiteResume
WORK EXPERIENCE
Title
Name
Duration
Conveyancing Assistant
Pm Property Lawyers Limited
?-present
Customer experience had a taste as sour as vinegar. Need sweetening up
I recently used PM Property Lawyers (PMPL) for the conveyancing of a new home purchase. While the process eventually reached a successful conclusion, my experience was mixed, and I feel it's important to provide a fair account.
The positives:
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- The transaction was completed successfully, which I appreciate.
- PMPL’s app is user-friendly for initial setup, and the integration with Armalytix for verification of funds was seamless.
- Kiana's personality was great. She should have been the main solicitor instead of Amy! Since Amy was almost non-existent until the last days of the process.
The challenges:
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Unfortunately, the journey to completion was far from smooth. Communication was the most significant issue. I often had to chase for updates, and there was a lack of proactive engagement. My assigned solicitor was largely unresponsive during key stages, and I often felt left in the dark regarding progress on my file. This caused unnecessary stress, particularly as I was managing tight timelines and family considerations.
Additionally, the PMPL app, while useful, did not consistently reflect real-time updates on the case, which added to my frustration. Advertised timelines were not met, and the clarity around services like “fast track” was lacking.
Overall impression:
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While I’m grateful for the eventual completion of my purchase, the journey with PMPL left much to be desired. Improved communication and adherence to timelines would significantly enhance their service. I hope this feedback helps PMPL refine their approach for future clients.
Lawyer named in this review: Kiana Hannon
A representative from Pm Property Lawyers Limited responded to this review on 13 December, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
Was this review helpful? Yes
Wonderful personal service
Having seen some negative reviews online, we couldn’t have been treated better or more positively. Great service from start to finish and always kept in the loop with any updates or changes and always made sure we were ahead of the curve during the entire process.
Lawyer named in this review: Kiana Hannon
A representative from Pm Property Lawyers Limited responded to this review on 10 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes