Anthony
Collected on:
Extremely Disappointing Experience with Basirat Oladeji at Taylor Rose
I regret to share my incredibly frustrating experience with Basirat Oladeji, a conveyancing solicitor at Taylor Rose, which has led me to write this review. The service I received during my property transactions for a property in Gravesend and in Swanley was below the professional standard expected.
From the outset, Basirat failed to provide essential documents such as the SDLT return for the Gravesend property, which was never initially sent. Compounding this, an erroneous SDLT5 form for the property in Swanley was provided with incorrect purchaser details and included an individual as purchaser who was not. My attempts to correct these errors through multiple emails were met with silence, reflecting a lack of responsiveness and disregard for client needs.
Moreover, Basirat’s approach to client communication was unprofessional—often, I could hear children in the background during our calls, which, while understandable in personal settings, does not align with the expected professional standards in legal consultations. This was distracting and detracted from the seriousness of our discussions.
When I pointed out discrepancies and requested essential documents for rectification, Basirat informed me of a £99 plus VAT fee to retrieve files that should have been readily accessible. This response was not only inappropriate but also suggested a potential exploitation of client circumstances, as no upfront information about such fees was provided when initially handling the documents.
Additionally, Basirat’s handling of my last transaction involving the Gravesend property was plagued by errors, including incorrect details on invoices and reports. Her reluctance to revise these documents, despite clear inaccuracies, and the slow resolution process reflect poorly on her professionalism and the firm’s client service standards.
The overall experience has been so disappointing that I have decided not to use Taylor Rose for any further conveyancing services. This is in stark contrast to other legal firms I have engaged with subsequently, where all documentation is verified prior to submission, ensuring accuracy and client satisfaction.
If you are considering using Taylor Rose for conveyancing or any legal services, I urge you to reconsider. There are other firms that offer higher standards of service and professionalism, where such issues are unlikely to occur.
Proceed with extreme caution if considering Taylor Rose for your legal needs.
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