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SASIKANTH
Collected on:
Too Slow/No Communication & Not Proactive !!
Recently had to use Taylor Rose services for re - mortgage purposes (not my choice, panel sols for my new lender) and I have not had a pleasant interaction with TR during the transaction. Overall service was not competitive at all. The communication from PoC at Taylor Rose has been appalling ever. The agent has not been proactive or responsive. I had to chase them on several occasions for an update on the case. They decided to take a very reactive move even after receiving the offer letter and redemption statements from the lender which costed additional charges and penalties. From a customer perspective, this was extremely uncomfortable and made me very anxious. Based on my experience, I would never recommend Taylor Rose services.
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